At Thursday 1/31/2008 02:52 AM, j0ey wrote:
Hey,
Stephen Turner wrote:
But I'm guessing you really want to get an accurate list of email
recipients for the ticket creation? That's quite a bit more tricky
- you might have to create a fake 'create' transaction, examine its
scrips and then roll
At Wednesday 1/30/2008 06:06 PM, Kimberly McKinnis wrote:
my $to =
$self-TicketObj-Transactions-First-Message-First-GetHeader('To');
if ($to =~/[EMAIL PROTECTED]/)
{
$self-TicketObj-SetPriority(98);
}
return 1;
It doesn't error, but it seems to be ignored entirely. I used 'my',
as the global
At Wednesday 1/30/2008 08:22 AM, Pedro Bomente Filho wrote:
Hi,
I need to add a alternative email to a user. So, when the user to
send a ticket from both emails, the RT will can identify him like as requestor.
How do i make it?
Thank you,
Pedro
Pedro,
Check out the Merge Users extension:
At Tuesday 1/29/2008 12:41 PM, j0ey wrote:
Hey,
i'm searching for a possibility to show the Queue-CCs while creating
(create + correspondend) a ticket without letting the users modify it -
in other words: i know the ShowOutgoingEMail-Right ;)
Any hints?
Greets,
joey
To get the queue ccs (and
At Friday 1/25/2008 08:31 PM, Ruslan Zakirov wrote:
I think it's been there for ages and sure you're right that it's kind
of odd and unexpected. Forward this message to the bug tracker so
you'll be able to track it.
On Jan 23, 2008 6:41 PM, Jay Lee [EMAIL PROTECTED] wrote:
We have NotifyActor
At Monday 1/28/2008 01:56 PM, you wrote:
On Jan 28, 2008 7:50 PM, Stephen Turner [EMAIL PROTECTED] wrote:
Can anyone explain why the newly minted AdminCc does not get a
notification?
Notification scrip fetches list of recipients during prepare.
Ah - thanks. I solved my problem by using
.
I thought that for a given transaction, each scrip was committed in
order - so I expected scrip 99 to see the new AdminCc and send mail.
But apparently not.
Can anyone explain why the newly minted AdminCc does not get a notification?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst
At Thursday 1/24/2008 10:31 AM, Steve Cochran wrote:
I've been thinking about the last request we have from our CS dept, to
have easy access to a list of answers to common questions. I've read
through the CannedReplies page on the wiki, and also read the intro to
RTFM.
Obviously, simple is good,
At Wednesday 1/16/2008 02:05 AM, Sean McCreadie wrote:
Hello,
I've been looking through the wiki and mailing lists trying to find
a solution to this with no success. I'm sure it's very simple, I'm
just new to this. I need to disable the default Auto reply scrip
for only my Helpdesk team,
validation
templates and hiding them from the user behind simple descriptions.
The code mods are simple and we would eliminate the exposure of regex
to our users and the awkwardness/inconsistency of the javascript
selection control.
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client
of the query is
WHERE custom field 'Alt. Email/Phone' is defined for the queue AND
(Requestor.EmailAddress LIKE 'sturner'
OR Requestor.Name LIKE 'sturner'
OR 'CF.{Alt. Email/Phone}' LIKE 'sturner')
Is this a bug? Is there a work around?
Steve
Stephen Turner
Senior Programmer/Analyst
At Thursday 1/3/2008 10:08 AM, Patterson, Craig wrote:
As I'm about to apply this patch, I have one question. Will the patch
be implemented in the next release of RT? I'm on 3.6.4 with no plans of
upgrading in the near future, so basically, what I'm asking is, should I
move the
At Sunday 12/30/2007 08:26 PM, Alexandr Ciornii wrote:
Did you tried adding 'Transaction' argument when creating session?
Patch is attached.
P.S. If it will not help, another solution is to fix Apache::Session.
--
Alexandr Ciornii, http://chorny.net
Well I'm amazed - we've had this problem
At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
Alexander,
I agree. If RT could not access the DB, then a lot of
things would not be working. However, my point was really that
based on the content of the error message, RT thinks that it hasn't
FOUND the recipient. There
At Tuesday 12/18/2007 03:20 PM, Kenneth Crocker wrote:
# set Creator to Nobody
$Trans-SetCreatorId(10, 'Force');
Kenn,
I know this is picky, but it's probably better to use $RT::Nobody-Id
than 10 - there's no guarantee that the Nobody Id will always be 10
in the future. Plus it makes the
At Friday 12/14/2007 03:15 PM, Drew Barnes wrote:
The CannedReplies callback has done wonders for our staff with regards
to frequent requests, whether it be for temporary admin rights to
install software updates or when a better computer comes available,
allowing us to notify possible
At Thursday 12/13/2007 12:07 PM, JB Segal wrote:
So how does this mesh with the below-quoted Template Field
'CustomField-id#'? It _looks_ like that's just supposed to Do The
Right Thing, but it obviously doesn't.
Oh! Or is this a poor naming thing, and really the template field
should be
At Wednesday 12/12/2007 09:59 AM, William McKee wrote:
Thanks for the response. Here's what I did. I have a CF that is Select
one value. I changed an existing value to a new name. Unfortunately,
this update did not propagate to the tickets that were already tagged.
So, I need to find a way to
At Wednesday 12/12/2007 09:26 AM, you wrote:
Not sure if this is what you mean. You can add a new CF value, then
run a query for the old value, and then in the bulk update page
remove the old value and add the new one.
On 12/11/07, William McKee
mailto:[EMAIL PROTECTED][EMAIL PROTECTED]
. I just wondered if there were any workarounds.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
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SAVE
At Wednesday 12/12/2007 01:39 PM, you wrote:
Does 01/11/08 have a different result? What about 2008-01-11?
A 4-digit year is handled correctly. Problems occur with a 1 or
2-digit year , or no year at all.
Actually just found I found that with 1/11/08 (or 01/11/08) the date
is set to
At Tuesday 12/4/2007 04:56 PM, Jesse Vincent wrote:
It's a bit obscure - there's a mention of it in
http://wiki.bestpractical.com/view/Template . The real requirement is
a blank line between mail headers and the message body in the
complete mail message assembled by RT from your template
At Tuesday 12/4/2007 04:58 AM, Nuno Fernandes wrote:
In the logs i have:
[Tue Dec 4 09:53:42 2007] [error]: error:unexpected end of header
error:couldn't parse head; error near:
teste template (/servicos/rt3/lib/RT/Template_Overlay.pm:338)
Any info?
Thanks
Nuno Fernandes
Hi
At Tuesday 12/4/2007 09:57 AM, Nuno Fernandes wrote:
No.. it wasn't. It works now.. thanks!! :)
I didn't find any info on the first line being blank. Where did you find it?
Best regards,
Nuno Fernandes
It's a bit obscure - there's a mention of it in
At Tuesday 12/4/2007 04:01 PM, Gene LeDuc wrote:
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle
a similar situation is I use the OnCreate scrip to check the address
(in the Prep Action code) and then delete the ticket
($self-TicketObj-SetStatus('deleted');) and
One of our users reported a bug - if a resolved ticket is
re-opened, the Closed remains set to the date of the original
resolution. I can't make my mind up whether this is a bug or a
feature. Does anyone have an opinion on this?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst
At Thursday 11/8/2007 06:48 AM, Stefan Oeser - emendis GmbH wrote:
Hello,
I ran into problems with setting up RT3 on https. I configured
some Ticket-Transaction via Mail in RT3.
With http-Protocol, all things work fine, but rt-mailgate has some
troubles with the httpS-Protocol. I always get
) but if
possible I would like the next ticket to start at 5000.
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
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SAVE THOUSANDS
At Thursday 10/25/2007 10:31 AM, Matt Westfall wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Ugh, still no joy :(
Matt,
If you look at the HTML source for one of the RT pages (as rendered
in your browser), what is in there for the CSS?
Steve
At Wednesday 10/17/2007 01:00 PM, Kenneth Crocker wrote:
To all,
I have a Custom Field that is Fill in one text area. On
the display page, there is a tiny little box in which the user is
supposed to enter, what could be, a very large paragraph or two.
They basically have enough room
At Friday 10/12/2007 01:13 PM, Jesse Vincent wrote:
On Oct 11, 2007, at 5:03 PM, Stephen Turner wrote:
This smells like data corruption.
It sure does.
I thank you!
This affected about 5 user accounts and coincidentally they were all
created on the day we did our mysql - Oracle migration
- I just thought I would post this in case
someone else ran into the problem.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
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Can anyone think of a reason why a user in the RT database would not appear in
the Everyone group?
The user id is 709157
The Everyone group id is 3
This query returns no rows:
select * from groupmembers where groupid = 3 and memberid = 709157;
I've arrived at this point trying to track down
At Friday 10/5/2007 07:53 AM, Jose Antonio Canton Olid wrote:
Hello
The company where I work is wondering about use Asset Tracker, but the
link referenced in the last mail in the communication below do not works
properly. The tar.gz is decompressed with errors.
Please, can somebody solve the
Quoting Erik Anderson [EMAIL PROTECTED]:
Hello all - I just came upon a very odd problem with one of my rt
installs. This is rt-3.4.5, running on apache-2.0.58, mod_perl-2.0.2,
and mysql-4.0.18.
This install has been around for several years. This morning, it
started doing the following:
1.
At Monday 9/24/2007 02:43 PM, Mathew Snyder wrote:
I was wondering about that. The code that Kenneth provided as an example uses
LoadByName instead of LoadByNameAndQueue. That fixed it. Thanks.
Mathew
Good - from looking at the (3.4.2) code, LoadByName is just a synonym
for
At Monday 9/24/2007 03:04 PM, you wrote:
I've figured out the problem. The Custom condition that checks if a
transaction
is for CustomFields, is on the one CF and that the value is being set to
Provisioning doesn't run during a ticket Create action. If I set the value of
that CF to
Fran,
Ccs and Bccs that you type while adding a comment or reply are
counted as Other Recipients in the scrip world. From the behavior
you describe I'm guessing you have:
On Correspond Notify Other Recipients using Template some-template
but not
On Comment Notify Other Recipients as
At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
It seems to me that, as the RT Admin with SuperUser rights, I should
be able to
give tickets which I don't own to someone else. Instead, I have to steal the
ticket and then reassign it. Is there a workaround for this? It seems like a
bit
At Thursday 9/6/2007 10:26 AM, Mathew Snyder wrote:
Stephen Turner wrote:
At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
It seems to me that, as the RT Admin with SuperUser rights, I should
be able to
give tickets which I don't own to someone else. Instead, I have to
steal
At Thursday 9/6/2007 04:02 PM, you wrote:
How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we
have made certain people AdminCCs for the entire queue, but then
they receive updates to everything. I just want a
At Thursday 9/6/2007 04:34 PM, John Arends wrote:
Steve,
I don't know much about scrips (have not had a need to use them until now).
Would MyTemplate just need a list of email addresses, or is there
more to it than that? I'm not sure how to set up a template.
Thanks
-John
The templates
At Thursday 8/16/2007 03:47 AM, Keith Edmunds wrote:
RT 3.6.1
Some default displays have two lines per entry with the second line
typically being in a smaller font (eg, the requester name). However, under
the ticket ID in such displays there is no data on the second line, and
editing the
At Tuesday 8/14/2007 02:14 PM, Mathew Snyder wrote:
I've tried:
$self-TicketObj-SetOwner(Nobody);
$self-TicketObj-SetOwner(Nobody);
$self-TicketObj-SetOwner(10);
$self-TicketObj-SetOwner(10);
$self-TicketObj-SetOwner(Name = Nobody);
$self-TicketObj-SetOwner(Name = Nobody);
At Tuesday 8/14/2007 02:41 PM, Mathew Snyder wrote:
I take it back. It would appear you are correct. I set up the scrip to log
it's actions on this particular line of code and I'm getting:
[debug]: set owner: 814382: Owner changed from msnyder to Nobody
((eval 510):4)
However, there is no
At Tuesday 7/31/2007 11:56 AM, Mathew Snyder wrote:
I had actually tried the queue specific scrip but it wasn't working
so I changed
it to a global thinking that was the problem. That didn't work either.
Roy is right - you need a queue script on the CCEng queue with
condition On Queue
At Tuesday 7/31/2007 04:33 PM, John Oliver wrote:
The default password 'password' isn't working for me (do I have a black
thumb of death or what? :-) ). I haven't been able to find anything
about resetting it.
--
http://wiki.bestpractical.com/view/RecoverRootPassword
Steve
At Monday 7/30/2007 02:27 AM, Tom Lanyon wrote:
Hi List,
On our RT 3.6.4 installation, it seems that we can only assign the
AdminCustomFields right Globally, instead of on a per-queue basis. Is
that correct behaviour? Multiple pages in the wiki infer that we
should be able to have specific
At Tuesday 7/24/2007 07:25 AM, Tom Storey wrote:
Nevermind I got it working.
Seems it doesnt like it if the template doesnt have Subject:
AutoReply: {$Ticket-Subject} at the beginning of it, which Im
assuming must be an actual email header for the subject.
Tom,
A template should either
/lib/RT.pm:361)
Can't call method id without a package or object reference at
/var/local/rt342/local/lib/RT/Record_Local.pm line 298, SCHEMA line 463.
make: *** [initialize-database] Error 255
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services
At Wednesday 7/11/2007 12:06 PM, Jeff Stark wrote:
Hello everyone...
RT 3.6.3, RHEL, Oracle DB.
I have a cron job I created in cron.hourly...its pretty simplistic
and the command works great when I run it directly. Being very new
to Linux, I was hoping one of you may notice something
At Wednesday 7/11/2007 02:15 PM, Jeff Stark wrote:
Yes, that is defined.
I have tried adding .bash_profile to my script...see if that works
It's been a long while since I dealt with this issue, but I used to
have a file I called ~/.oracle, which set all the Oracle-related env
variables. I
At Monday 7/9/2007 11:43 PM, you wrote:
Okay, our general setup is this:
Group1 - Queue1
Group2 - Queue2
I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
see any of the tickets in Queue2 and vice versa.
Is this possible?
Thanks,
Marc
Hi Marc,
Did you try this?
At Tuesday 7/3/2007 10:05 AM, slamp slamp wrote:
Is there a way to make RT only open one ticket for all alerts it is
receiving from a specific device?
Lets say it is coming from [EMAIL PROTECTED] I only want it to open 1
ticket. This is to keep track of the alerts it is sending in only one
At Sunday 7/1/2007 06:47 AM, Mathew Snyder wrote:
resent it because I'm not sure how the mailing list handles .tar.gz files.
Hopefully someone here can help. I posted to the perl beginners mailing list
but as they likely don't have much RT specific experience I don't
think I'll get
much
At Wednesday 6/27/2007 05:49 PM, Kenneth Crocker wrote:
To all,
I was under the assumption that any global scrip applied to
all queues, but that if one created a queue only scrip with the
same name, the global scrip would be ignored. I have a global scrip
that states:
name: Notify
At Tuesday 6/26/2007 09:54 PM, slamp slamp wrote:
i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?
You'll also need to go to
At Tuesday 6/26/2007 08:33 AM, slamp slamp wrote:
is it safe to delete tickets directly from the mysql db? meaning
change status to 'delete' from 'new'? and then let RTx-Shredder do its
thing? we have a bunch of tickets that needs to be deleted (SPAM got
through) and there is not quick way of
At Wednesday 6/20/2007 05:23 PM, Roger Gammans wrote:
On Wed, Jun 20, 2007 at 01:33:05PM -0700, Kenneth Crocker wrote:
also recorded in the ticket history. All well and good. The scrip we use
for ticket creation specifies AutoReply to Requestor and that, too,
works as expected. In an effort
At Thursday 6/21/2007 01:02 PM, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to send in a
note and get a ticket created (they have the address of the queue).
We do not have any forms for them to fill out and send in with
other ticket information. We
At Tuesday 6/19/2007 11:26 AM, Justin Brodley wrote:
I'm working on some reports for our RT database, and I'm noticing
that fields get populated with 1/1/1970 if there is nothing entered
into the DB.
Is this accurate assessment? If so can I just assume that 1/1/1970 = null?
Yes, that's
At Monday 6/18/2007 03:47 PM, you wrote:
In the DB, Tickets.Creator should be the requestor. This is a
reference to Users.id.
-Sean
No, Creator is the person who created the ticket. If you create a
ticket in the web interface and specify someone else as the
requestor, you are the creator.
At Thursday 6/14/2007 07:42 AM, Tim Hill wrote:
Hi,
I have a member of staff who has decided to attach docuements to his
tickets in bitmap format, unfortunately these bitmap images are
between 4 and 8 MB in size and they have taken up more space in a
day of doing this than the rest of the RT
At Friday 6/1/2007 09:40 AM, Robert Grasso wrote:
oh well, I am very late with my answer, but I had this thought right
now : so I don't know if this request has been submitted
already :
my users would deeply appreciate being able to temporarily SAVE a
draft ticket, just to protect against a
At Wednesday 6/6/2007 10:43 AM, Robert Grasso wrote:
Hello Steven,
very nice workaround ! until we get a pure Ajax online editor (!) I
am going to test this trick - this might interest some people
here. As I did not test these text areas before, I did not guess
there was a Save button !
Hello,
I'm doing some debugging and I noticed that autohandler (in the root
directory) seems to be called twice for each request. Is that normal,
and why is it invoked twice?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services
At Tuesday 6/5/2007 03:56 PM, Ruslan Zakirov wrote:
check $m-base_comp-path
Aha - you may have uncovered my bug! I had a print.css file without
inherit = undef in a flags section, so that was causing the second
call to autohandler.
Thanks so much,
Steve
On 6/5/07, Stephen Turner [EMAIL
are:
RT 3.4.2
Perl v5.8.5 under linux
Apache v1.27;
HTML::Mason v1.29_02
mod_perl v1.30
mysql
Thanks for any assistance,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
___
http
At Wednesday 5/30/2007 01:18 PM, Jesse Vincent wrote:
Somewhere around there, for both that ancient RT and ancient Mason,
there were changes to Mason's internals that broke Callbacks.
Updating mason and the Elements/Callback should improve things.
Yes, that was it, thanks. I didn't go quite
At Wednesday 5/23/2007 10:32 AM, Richard Solid wrote:
Need help!
When sending an email to mailto:[EMAIL PROTECTED][EMAIL PROTECTED]
the message goes to the General queue like its suppose to.
When sending an email to
mailto:[EMAIL PROTECTED][EMAIL PROTECTED] the message goes to
the General
At Wednesday 5/23/2007 11:24 AM, José de Paula Eufrásio Júnior wrote:
Hey, I need to do one of those costumer
satisfaction surveys on random ticket closings.
I'm thinking in a Script to open a new ticket
about a survey and using an external app to do the actual survey stuff.
Unless someone
= 0;
while ($trans = $trans_list-Next)
{
$num_resolved++ if ($trans-Ticket == $self-TicketObj-Id)
($trans-Type eq Status)
($trans-NewValue eq resolved);
}
# Only send mail the first time a ticket is resolved:
return 0 if $num_resolved 1;
return 1;
Stephen Turner
Senior
At Wednesday 5/23/2007 02:36 PM, Steve Huston wrote:
Apologies if this is covered in the archives somewhere, but my search-fu
resulted in pages of completely unrelated topics.
We're going to be using a queue in RT to handle applications sent in for
positions. Right now, we've got a nice web
At Tuesday 5/22/2007 09:37 AM, Scott Courtney wrote:
Good morning!
We are trying to set up a scrip that will notify a pager email address when
a ticket is moved *out of* one particular queue, regardless of the destination
queue.
Do I need to go to a custom condition for this? If so, what
At Friday 5/18/2007 12:09 PM, Kenneth Crocker wrote:
Gene,
Sorry for all the hassle. In the Perl class I took, I got
the impression that it didn't matter what type of brackets you
used, as long as they matched left right. Also, why do you use ==
in the second line? Why not just
At Friday 5/18/2007 12:09 PM, Kenneth Crocker wrote:
Gene,
Sorry for all the hassle. In the Perl class I took, I got
the impression that it didn't matter what type of brackets you
used, as long as they matched left right. Also, why do you use ==
in the second line? Why not just
Kenn,
The following code might do what you need - it's taken from a similar
scrip we use.
Steve
my $trans = $self-TransactionObj;
if ($trans-Type eq 'CustomField') {
my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $self-TicketObj-QueueObj-id,
At Friday 5/18/2007 01:19 PM, Kenneth Crocker wrote:
Stephan,
A question; why do you have ($trans-NewValue
$trans-NewValue eq Reviewing Request)
in the code? it looks like $trans-NewValue is in there
twice. I don't understand why it is not just
if
At Friday 5/18/2007 01:33 PM, Kenneth Crocker wrote:
Stephan,
I have another question; why all the references to
QueueObj? On page 129 of the RT Essentials book (in reference to
Transactions, I am assuming transactions generated by changing a
field, etc.) it says For updates that
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:
Hi everyone,
My organization has a need for some custom perl scripts that would
create RT tickets with some custom fields populated from a web form.
It seems like the RT CLI might be the way to go.
My perl skills are rudimentary at best, so
At Friday 5/11/2007 03:22 PM, Jared Hanks wrote:
Hello,
I'm trying to set the RefersTo link to another ticket while creating
it, but am not having any success.
I have the following in Custom action cleanup code:
1;
my $AttachObj = $self-TransactionObj-Attachments-First;
# go out if content
queue template!
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
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Community help: http
At Tuesday 5/8/2007 01:14 AM, Kenneth Crocker wrote:
To all,
I have created the following scrip/conditions:
Condition: User Defined
Action: Notify AdminCc's, Cc's, Requestors
Template: Reviewed (new template created as well)
Custom Condition:
At Thursday 5/3/2007 01:31 PM, Gary Oberbrunner wrote:
In the scrip Actions, what does Notify ... as Comment mean?
No email is generated, it adds a comment to the ticket.
This is incorrect - email is of course generated. What as
comment means is that the reply-to address on the
At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote:
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is
resolved. the ticket is updated with the reply email but the status
remains resolved. where might the
At Thursday 4/26/2007 03:31 PM, Jason Fenner wrote:
I am trying to iterate over the names of groups with this code piece:
use RT::Groups;
my $groups = new RT::Groups($user);
$groups-LimitToUserDefinedGroups();
print $groups-Count . \n;
while (my $group =
.
Any thoughts or advice? Anyone encountered this before?
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST)
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At Friday 4/20/2007 09:15 AM, Torbjørn Moen wrote:
Hi
By stand alone application I mean an
application that you start on your computer and not a web interface.
I'll take a look on the REST interface either at
work or when I get home, but it sounds
interesting. My only concern is whether
At Tuesday 4/17/2007 01:31 PM, Kenneth Crocker wrote:
To all,
We want to create an interface to RT whereby users can
create tickets by sending in a form thru E-mail. Has anyone done
this and do you have any examples and helpful suggestions? Thanks.
Kenn
LBNL
Kenn,
Do you mean
At Tuesday 4/17/2007 02:00 PM, Gene LeDuc wrote:
Hi All,
I've been scratching my head over this for 2 days and haven't been
able to solve it. I have a scrip that is not firing the Notify
Others action when its user-defined condition is true. The scrip
fires, the condition is true, but the
At Friday 4/13/2007 05:52 AM, Mathew Snyder wrote:
I've attached the complete script.
Mathew
Mathew,
I don't have time to investigate the whole script, but I wondered if
you've looked at the perl debugger to step through the code. I always
find the tool invaluable when I have a script
At Monday 4/9/2007 08:13 PM, Kenneth Crocker wrote:
To all,
I have a question that perhaps the longtime users of RT can
answer; I am planning a series of scrips that will evaluate certain
Custom Fields (which can only be modified by certain people) and
based on that result and the
At Thursday 4/5/2007 09:14 PM, Philip Kime wrote:
Hmm - not that I know of - we don't have that many users, even if
they could all own tickets, it would be about 1300 users. Is that
large enough to be a problem?
Philip,
A quick check would be to remove the owner drop-down and see if
things
At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:
Hello,
I'm apart of Group1 and have saved a search. I want users in Group2
to be able to load this saved search and add it to their Customize
RT at a glance, but I'm unable to get it to work. Users can't see
the Group1's saved searches in
At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:
Stephen,
In response to the The saved search related rights on a
group seem not to be used for anything. comment; The saved
searches privileges for groups is based on the fact that the whole
point of assigning group privileges to
At Tuesday 4/3/2007 03:08 PM, Jason Long wrote:
Flynn, Timothy J wrote:
What is the difference between depended on by vs. parent?
Thanks,
-Tim
I'm sure this is open to interpretation...
To me, depends / depended on by indicate separate tasks that
must be performed in sequence. I.e. I
At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote:
Stephan,
Along with ShowSavedSearches you also have to grant
ModifySelf. Also,I was only addressing a comment made about the
usefullness of the rights.
Kenn
LBNL
But the point is that granting these rights don't affect what
the permissions didn't work for me.
So my question is what is the purpose of the ShowSavedSearches
right on the group? Where is it used?
This is RT 3.4.2.
Thanks,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IST
At Wednesday 3/28/2007 12:43 PM, JJ Asghar wrote:
On Mar 28, 2007, at 11:13 AM, Koen Martens wrote:
JJ Asghar wrote:
Second, when i have an owner change it sends out two emails, what could
cause that?
Perhaps this is the same scrip defined twice, once globally and once
for the specific
(11)
CREATEDDATE
These are our config settings for handling large attachments:
Set($MaxAttachmentSize , 1000);
Set($TruncateLongAttachments , undef);
Thanks for any suggestions,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support
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