Hello List,
Requesting a refund for an app which turns out not to work with Voiceover
has come up a few times and the iTunes Store support email has been posted
in connection with that. So I thought I post my recent experience with
contacting iTunes Store support via their email.
I had boug
I would ask for a supervisor th get involved. another thing I would is to go to
the media
Betty emmons
- Original Message -
From: Sieghard Weitzel
To: viphone@googlegroups.com
Sent: Friday, August 02, 2013 1:09 AM
Subject: Bad experience with iTunes Store support regarding
Sieghard, It's rough that you've had this sort of response, and even more odd
that you haven't had the refund and you haven't been able to get hold of anyone
else. I wonder, is iTunes country specific at all? I think I always assumed it
was central, but I wonder if that's what makes a difference
Hi Sieghard,
I have a sense that the iTunes store isn't as willing to provide refunds as
they used to be. I had an issue where I requested a refund because a sale was
canceled prior to the time it was supposed to occur. I didn't get a refund,
but I got a credit for song purchase instead. But
Hi,
Is it worth dropping a quick note to accessibility? Obviously they
won't be able to sort out your refund directly, but they should be
able to tell the right people that this is happening.
Cheers,
Ben.
On 8/2/13, Les Kriegler wrote:
> Hi Sieghard,
>
> I have a sense that the iTunes store isn
@googlegroups.com
Subject: Re: Bad experience with iTunes Store support regarding app refund
Sieghard, It's rough that you've had this sort of response, and even more odd
that you haven't had the refund and you haven't been able to get hold of anyone
else. I wonder, is iTunes countr
Hi Ben and Kirsten,
Thanks, Ben, I think letting accessibil...@apple.com know about this is a
good idea. In large companies like Apple different departments and teams
often fight with each other to get things done and hopefully one day there
will be a mandatory statement about accessibility in the
Hello Sieghard,
That's surely not something most people would expect from apple. Talking to
another representativve is always a good idea. Someone I knew had a similar
experience and they actually called apple and reported it. I didn't know what
happened next as I really didn't find it that
Hi,
First at all, let me clarify that what i'm about to say is purely come from my
own views, it is not particularly heading towards individuals, or a group of
people.
This stuff about Apple not refunding credits for apps is ones again a hot topic
on this list.
However, is that really Apple's
Hi, Joanne.
You ask
> However, is that really Apple's fault if they not refunding the credit for
> the apps, just because it have some accessibilities issue, or, we, as
> consumer simply asking too much?...
If I may say so, people are not asking for a refund because there are
accessibility iss
I'm not sure about any Microsoft products, and I haven't done it with
Windows itself, but I have asked for refunds on computer equipment,
applications and web services when they didn't turn out to be
accessible. Sometimes this was within the products return policy and
sometimes it was after try
Sieghard and All,
Let me encourage you and actually everyone on this list to write Apple
Accessibility to request that there be reasonable accommodation in place for
VoiceOver users to receive app refunds in cases like Sieghard's. I'd also
suggest that Sieghard's note be attached to your own.
t: Re: Bad experience with iTunes Store support regarding app refund
Sieghard and All,
Let me encourage you and actually everyone on this list to write Apple
Accessibility to request that there be reasonable accommodation in place for
VoiceOver users to receive app refunds in cases like Sieghard&#
bject: Re: Bad experience with iTunes Store support regarding app refund
Hi,
First at all, let me clarify that what i'm about to say is purely come from
my own views, it is not particularly heading towards individuals, or a group
of people.
This stuff about Apple not refunding credits for apps
y to let developers
know if people didn't like their app, a bunch of them all requested refunds.
It might even improve accessibility.
Arnold Schmidt
- Original Message -
From: Cara Quinn
To: viphone@googlegroups.com
Sent: Saturday, August 03, 2013 2:58 AM
Subject: Re: Bad experience
Hi Cara,
I agree and think that unless Apple comes up with a better way to do this
they should be willing to give Voiceover users a refund without the hassle.
I must say, however, that I really like that 15 minute return policy Google
apparently offers, but of course trying to get Apple to do s
tes
of purchase, not days or weeks afterward.
Lois
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Saturday, August 03, 2013 4:50 AM
To: viphone@googlegroups.com
Subject: RE: Bad experience with iTunes Store support regarding app refun
Hi Lois,
This may have been so in your case, but the fact is that Apple states that
"all sales are final" and this means they have no obligation to refund a
purchase if they don't feel like it.
The person who processed my request said they determined that a refund for
these apps I purchased wa
to:viphone@googlegroups.com] On Behalf
Of Sieghard Weitzel
Sent: Saturday, August 03, 2013 11:57 AM
To: viphone@googlegroups.com
Subject: RE: Bad experience with iTunes Store support regarding app refund
Hi Lois,
This may have been so in your case, but the fact is that Apple states that
&quo
able upon request. Thanks for listening!
- Original Message -
From: Sieghard Weitzel
To: viphone@googlegroups.com
Sent: Saturday, August 03, 2013 1:49 AM
Subject: RE: Bad experience with iTunes Store support regarding app refund
Hi Cara,
I agree and think that unless Apple
ebsite are still available upon request. Thanks for listening!
> - Original Message -
> From: Sieghard Weitzel
> To: viphone@googlegroups.com
> Sent: Saturday, August 03, 2013 1:49 AM
> Subject: RE: Bad experience with iTunesStore support regarding app refund
>
> Hi
3, 2013 4:28 AM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hello Arnold,
thanks so much for your note.
I'm personally not willing to give into the worry of the least common
denominator principle. If anything, what we've seen so far in the case of this
- Original Message -
> From: Sieghard Weitzel
> To: viphone@googlegroups.com
> Sent: Saturday, August 03, 2013 1:49 AM
> Subject: RE: Bad experience with iTunesStore support regarding app refund
>
> Hi Cara,
>
> I agree and think that unless Apple comes up with a b
From: "Aman Singer"
To:
Sent: Saturday, August 03, 2013 6:45 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hi, alan.
You say
> what happens when a sighted person gets an app and they think it doesn't
> meet their needs.
With respect, th
: viphone@googlegroups.com
Subject: RE: Bad experience with iTunes Store support regarding app refund
Apple might have a refund policy based on time. I purchased a version of
Navigon that I realized afterward wasn’t what I wanted. Within 3 minutes, I
wrote and requested a refund because I had
Apple.
Just some spur of the moment thoughts.
Joseph
- Original Message -----
From: "Aman Singer"
To:
Sent: Saturday, August 03, 2013 6:45 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hi, alan.
You say
what happens when a sighted person gets an
s got.
Joseph
- Original Message -
From: "Christopher Chaltain"
To:
Sent: Saturday, August 03, 2013 8:57 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
If Apple were to implement something like this, I'd suggest using crowd
sourcing. I'
Hello, Joseph.
I must respectfully disagree with you. To describe an application's
accessibility to VO users is so far from impossible that it is being done every
day on Applevis. You are certainly correct that there are some subjective
aspects to the evaluation, but if you look at the descripti
refunds for a given
> time period, but I could live with that.
>
> Arnold Schmidt
> - Original Message -
> From: Cara Quinn
> To: viphone@googlegroups.com
> Sent: Saturday, August 03, 2013 4:28 AM
> Subject: Re: Bad experience with iTunesStore support regarding ap
ot;
To:
Sent: Saturday, August 03, 2013 9:43 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hello, Joseph.
I must respectfully disagree with you. To describe an application's
accessibility to VO users is so far from impossible that it is being done
every da
ill know everything.
>>
>> Please click on:
>> http://www.home.earthlink.net/~alanandsuzanne/
>> There, you'll find free files of my arrangements and performances played on
>> the Yamaha Tyros 1 keyboard. The albums in Technics format formerly on my
>> web
done that, I'm sorry but I'm now walking away from
this type of one upping. I think most got my point in that simply demanding
for accessibility is not easy and involves lots of thought and. I just
wanted to convey a point which I'm sure all others got.
Joseph
- Original Message
p through this suite and all looked
> fine.
>
> Because I've been here done that, I'm sorry but I'm now walking away from
> this type of one upping. I think most got my point in that simply
> demanding
> for accessibility is not easy and involves lots of thought
gh...@live.ca>
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:* Saturday, August 03, 2013 1:49 AM
*Subject:* RE: Bad experience with iTunes Store support regarding
app refund
Hi Cara,
I agree and think that unless Apple comes up with a bett
moving on from any interactions like this name calling stuff.
Joseph
- Original Message -
From: "Christopher Chaltain"
To:
Sent: Saturday, August 03, 2013 10:20 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Why do you assume I'm trying to
;>> Go Chicago Bears in 2013!
>>>> Teenagers; Tired of being harassed by your stupid parents? Act
>>>> now! Move out. Get a job. Pay your bills wile you still know
>>>> everything.
>>>> Please click on:
>>>> http://www.home.
ks for listening!
- Original Message -
*From:* Sieghard Weitzel <mailto:siegh...@live.ca>
*To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:* Saturday, August 03, 2013 1:49 AM
*Subject:* RE: Bad experience with iTunes Store support regarding
ap
and done right the first time, so let's not make hasty
demands as we might end up getting what we want--as defined by a single
individual at Apple.
Just some spur of the moment thoughts.
Joseph
- Original Message -
From: "Aman Singer"
To:
Sent: Saturday, August 03, 20
of
individuals as the rest of you, I'm only conveying that there's lots that
has not been considered.
Joseph
- Original Message -
From: "Cara Quinn"
To:
Sent: Sunday, August 04, 2013 12:27 AM
Subject: Re: Bad experience with iTunes Store support regarding app refund
alking away from
> this type of one upping. I think most got my point in that simply demanding
> for accessibility is not easy and involves lots of thought and. I just
> wanted to convey a point which I'm sure all others got.
>
> Joseph
>
> - Original Message -
&
al Message -
From: "Cara Quinn"
To:
Sent: Sunday, August 04, 2013 12:27 AM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hi Joseph and list.
Actually there is already a function to assess accessibility of an app. This
is built into Apple's
der.
>
> Guys, I want the same thing you do, but if it is going to be done, it might
> as well be done right and done right the first time, so let's not make hasty
> demands as we might end up getting what we want--as defined by a single
> individual at Apple.
>
>
gt;
> I never used the word impossible to describe the current situation, it was
> introduced into the conversation by another list member Christian something
> or other.
>
> Thanks,
>
> Joseph
>
> - Original Message -----
> From: "Aman Singer"
> To:
>
I'm sorry, but where did he call you names?
I saw the little blurb about him calling your analogy silly, but certainly
not you.
I thought his message was well thought out.
Is it getting to the point where people don't feel it's useful to discuss
things anymore?
Victor Gouveia
Vice-Preside
HI. yes I agree with this post. It's terribly hard to know what apps are and
are not accessible and if they haven't been tried by another blind person there
is no one to ask whether an app will work with voice over. There are lots of
iphone apps that have lite versions a person can try but wit
an even better way to let
> developers know if people didn't like their app, a bunch of them all
> requested refunds. It might even improve accessibility.
>
> Arnold Schmidt
> - Original Message -
> From: Cara Quinn
> To: viphone@googlegroups.com
> Sent: Satur
riginal Message -
>> From: Cara Quinn
>> To: viphone@googlegroups.com
>> Sent: Saturday, August 03, 2013 2:58 AM
>> Subject: Re: Bad experience with iTunes Store support regarding app refund
>>
>> Sieghard and All,
>>
>> Let me encourage you and
general refund policy would be an even better way to
>>> let developers know if people didn't like their app, a bunch of them all
>>> requested refunds. It might even improve accessibility.
>>>
>>> Arnold Schmidt
>>> - Original Message -
>>>
k with VoiceOver policy. That is just too open to
>>>> abuse. Besides, a general refund policy would be an even better way to
>>>> let developers know if people didn't like their app, a bunch of them all
>>>> requested refunds. It might even improve access
p, a bunch of them all requested refunds. It might
even improve accessibility.
Arnold Schmidt
- Original Message -
*From:*Cara Quinn <mailto:modelc...@gmail.com>
*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:*Saturday, August 03, 2013 2:58 AM
/08/2013, at 6:02 PM, Arnold Schmidt wrote:
>>>>
>>>>> As I state in another message, I would be much more willing to support a
>>>>> general refund policy, such as Google has, or at least use to have,
>>>>> rather than an it won'
t; abuse. Besides, a general refund policy would be an even better way to
>>>> let developers know if people didn't like their app, a bunch of them all
>>>> requested refunds. It might even improve accessibility.
>>>>
>>>> Arnold Schmidt
>&
mprove accessibility.
Arnold Schmidt
- Original Message -
*From:*Cara Quinn <mailto:modelc...@gmail.com>
*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:*Saturday, August 03, 2013 2:58 AM
*Subject:*Re: Bad experience with iTunes
>>>>
>>>>
>>>> On 03/08/2013, at 6:02 PM, Arnold Schmidt wrote:
>>>>
>>>>> As I state in another message, I would be much more willing to support a
>>>>> general refund policy, such as Google has, or at least use to ha
il: iMessage:bubbygirl1...@gmail.com <http://gmail.com/>
>>>>>
>>>>>
>>>>>
>>>>> On 03/08/2013, at 6:02 PM, Arnold Schmidt >>>> <mailto:arno...@mindspring.com>> wrote:
>>>>>
>>>>>> As I
>>>>>
>>>>> On 03/08/2013, at 6:02 PM, Arnold Schmidt >>>> <mailto:arno...@mindspring.com>> wrote:
>>>>>
>>>>>> As I state in another message, I would be much more willing to
>>>>>> support a genera
>
>>>>>
>>>>> On 03/08/2013, at 6:02 PM, Arnold Schmidt >>>> <mailto:arno...@mindspring.com>> wrote:
>>>>>
>>>>>> As I state in another message, I would be much more willing to
>>>>>> support
gt;>>> Maria, Joe and FurBabies
>>>>> Email: iMessage:bubbygirl1...@gmail.com
>>>>>
>>>>>
>>>>>
>>>>> On 03/08/2013, at 6:02 PM, Arnold Schmidt wrote:
>>>>>
>>>>>> As I state in a
:23 AM
To: viphone@googlegroups.com
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hello,
You completely missed my point about implementation of such a system, not to
mention the extreme complexities involved in coding it. Also, You completely
glossed over the fact that Sha
ht
even improve accessibility.
Arnold Schmidt
- Original Message -----
*From:*Cara Quinn <mailto:modelc...@gmail.com>
*To:*viphone@googlegroups.com <mailto:viphone@googlegroups.com>
*Sent:*Saturday, August 03, 2013 2:58 AM
*Subject:*Re: Bad experience with iTune
ials, both on the PC and on mobile platforms.
Aman
al Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of
David Chittenden
Sent: Monday, August 5, 2013 12:47 AM
To: viphone@googlegroups.com
Subject: Re: Bad experience with iTunes Store support regarding
Message-
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of
> David Chittenden
> Sent: Monday, August 5, 2013 12:47 AM
> To: viphone@googlegroups.com
> Subject: Re: Bad experience with iTunes Store support regarding app refund
>
> You manage it the
Chua
Leaders For Tomorrow 2013 Candidate
Send from my iPad
Begin forwarded message:
*From:* "Aman Singer" mailto:aman.sin...@gmail.com>>
*Date:* 5 August 2013 15:11:15 ACST
*To:* mailto:viphone@googlegroups.com>>
*Subject:* *RE: Bad experience with iTunes Store support regardi
shape that you wanted.
>>
>> The flip side of Inclusion is Exclusion.Joanne Chua
>> Leaders For Tomorrow 2013 Candidate
>> Send from my iPad
>>
>> Begin forwarded message:
>>
>>> *From:* "Aman Singer" >> <mailto:aman.sin...@gm
gt;> Yes, you can not to pay, even sue the restorant for undercook food, but
>>> you can't sue the restorant for not using the knifes and fork you use
>>> to, the brand of tomato sauce you like, or the napkin foulded in circle
>>> rather than a triangular shape
if people didn't like their app, a bunch of them all requested refunds.
It might even improve accessibility.
Arnold Schmidt
- Original Message -
From: Cara Quinn
To: viphone@googlegroups.com
Sent: Saturday, August 03, 2013 2:58 AM
Subject: Re: Bad experience with iTunes Store support re
om [mailto:viphone@googlegroups.com] On Behalf Of
Joanne Chua
Sent: Monday, August 5, 2013 2:10 AM
To: viphone@googlegroups.com
Subject: Re: Bad experience with iTunes Store support regarding app refund
It seems like now the debate/arguement is out of hand.
We are first talking about how unsuccessfu
PM
To: viphone@googlegroups.com
Subject: RE: Bad experience with iTunes Store support regarding app refund
Hello, David.
You write
Shareware is the only model where this is typically done. Shareware usually
comes from small start-ups which are still trying to get their names out,
and by hobbyists. Succe
ot do the same.
Aman
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of
David Chittenden
Sent: Sunday, August 4, 2013 7:02 PM
To: viphone@googlegroups.com
Subject: Re: Bad experience with iTunes Store support regarding app refund
I would rather not give Apple complete a
Just one more reason to switch to a Droid.
Sent from my Verizon iPhone 5!
On Aug 2, 2013, at 6:17 AM, Les Kriegler wrote:
> Hi Sieghard,
>
> I have a sense that the iTunes store isn't as willing to provide refunds as
> they used to be. I had an issue where I requested a refund because a sal
Have you contacted the apple accessibility department by phone.
I did recently and they walked with me through the refund for an app that
wasn't accessible and they were very pleasant.
You need to contact the accessibility department though not just the tech
support.
laura Ann
On Aug 2, 2013,
Hi, while the discussion of Droids comes up and is welcome in a
constructive way when comparing Apples to Droids, does this below
comment really add to the discussion in a positive way? Will Sieghard
benefit by throwing in his iPhone, getting an Android, thus spending
more money than the origin
Hi there, you do bring up a good point and it's something I mostly agree
with you on. For example, most of the time when I've requested an app
refund it's been because of a difference in price, or because of a
mistake in something like, a free app with an app-purchase, or a full
version app, wh
5 August 2013 15:11:15 ACST
*To:* mailto:viphone@googlegroups.com>>
*Subject:* *RE: Bad experience with iTunes Store support regarding app
refund*
*Reply-To:* viphone@googlegroups.com <mailto:viphone@googlegroups.com>
Hello, David.
That's just the point. It is not impossible, but it is
As someone who uses both platforms, I can tell you that the same thing
happens on android as well. Granted, Google does allow trial software
but developers do not always provide it. Also, google will provide a
refund within 15 minutes of purchasing an app, but that's not always
enough time to t
Some have proposed that Apple simply not approve apps unless they are
accessible. Of course, that can make things very interesting as well.
What defines accessible? My definition would be that all elements of an
app are accessible using voiceover and properly labeled. But, what
about apps like
Hi. I totally agree with your post. I would never ask for a refund simply
because I decided I didn't like the app. I think if an app is bought and is
totally unusable with voice over and there's no way to know this without
downloading the app, something should be put in place. It's not about
t;>>> no way to tell if they are accessible or not unless someone on list
>>>>>> or someone on applevis has tried them. I mean if it's a 99 c app
>>>>>> it's not that bad but if it's 5 or 10 bucks? That's going to get
>>>>>> expensive.
al refund policy
would be an even better way to let developers know if people didn't
like their app, a bunch of them all requested refunds. It might
even improve accessibility.
Arnold Schmidt
- Original Message -
*From:*Cara Quinn <mailto:modelc...@gmail.com>
*To:*viphone@
Hi All, am re-posting this with a different subject line so it stands out.
Also, if someone does not beat me to it, I'll set up a petition this weekend to
bring this issue to the forefront.
Thanks All, my note is below.
Cara :)
---
Sieghard and All,
Let me encourage you and actually everyone o
the moment thoughts.
Joseph
- Original Message -
From: "Aman Singer"
To:
Sent: Saturday, August 03, 2013 6:45 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hi, alan.
You say
what happens when a sighted person gets an app and they think it doesn
app will actually do
>>> what it says it will. Failing that, the user is entitled to try the product
>>> to see if the description is false. Failing even that, the user is entitled
>>> to a refund if the description turns out to be nonsense. Apple has chosen
>>> not to a
82 matches
Mail list logo
