Re: CMDB/Asset Management Training
I'm with you there, the limited discovery we are using right now is LANDesk for Windows servers. That was for our POC. On Thu, Oct 5, 2017 at 6:22 PM Rick Cook <remedyr...@gmail.com> wrote: > ** > Having worked with the CMDB for some years, I can tell you that the > biggest obstacles to a successful rollout are having access to system data > and the quality of that data. That's where 80% of the work will be. > > > Rick Cook > > On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote: > >> ** >> I think there are two things to look at here. There is the the tool and >> how to use it, but using an AM system is such an uphill battle if you don't >> have process and dedicated staff to make AM work. If your organization >> doesn't have solid AM practices/policy/procedures, that is probably the >> best place to focus before training on the tool >> >> I have seen a number of places that seem to think a AM/CMDB system brings >> some kind of magic that alleviates all the hard work. I have seen these >> places fail time and time again. >> >> Jason >> >> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott < >> levi.lippinc...@gmail.com> wrote: >> >>> ** >>> Hello All, >>> >>> I'm working at a company that is looking to build out and enhance our >>> Asset Management and CMDB utilization, potentially adding discovery later. >>> >>> They are setting aside a training budget and want to train our in house >>> staff properly. >>> >>> What would you all recommend as the best training courses that include >>> real world application, certifications, etc. that would effectively use >>> those dollars most effectively? >>> >>> Thanks, >>> >>> Levi >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB/Asset Management Training
Jason, I agree with you. Unfortunately I'm in a position where I'm not in charge or involved in developing or providing input on the process side. I'm just on the configuration/development side and we've done a basic POC concept and they like it and want to roll out. I just fear I might be limited or doing things out of a best practice methodology because of a lack of training. We are using all Remedy for our stuff. Currently running 8.1.00 and see upgrading to 9.1.03 or .04 by end of the year. That's ARS, ITSM, CMDB, etc. That's the focus/training I'm looking for. To properly and effectively use those tools. Levi On Thu, Oct 5, 2017 at 6:07 PM Jason Miller <jason.mil...@gmail.com> wrote: > ** > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > Jason > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com > > wrote: > >> ** > > Hello All, >> >> I'm working at a company that is looking to build out and enhance our >> Asset Management and CMDB utilization, potentially adding discovery later. >> >> They are setting aside a training budget and want to train our in house >> staff properly. >> >> What would you all recommend as the best training courses that include >> real world application, certifications, etc. that would effectively use >> those dollars most effectively? >> >> Thanks, >> >> Levi >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training
You are not the only person that is disappointed in the change of direction. BMC has reassured on the BMC Communities, even after the Innovation Suite split, that they are committed to continuing to move AR System forward as a (development) platform. Hopefully they have some big surprises for us because I am not seeing it. Much of the last few years has been "use Smart IT if you want modern interface" and "we are not going to implement Dev Studio enhancements because that is not where our focus is" (some of that may have been inferred based on actions, lack of action and tone of interactions with customers). Maybe somebody that is going to T3 will report back some wonderful news? Jason On Thu, Oct 5, 2017 at 6:51 PM, Fawver, Dustin <faw...@mail.etsu.edu> wrote: > ** > > Ok. So no “mobile-friendly” version of ARS then? I was so looking > forward to converting my forms to where they were actually usable on phones > and tablets. > > > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 <(423)%20439-4648> > > itsh...@etsu.edu > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Thursday, October 05, 2017 7:46 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training > > > > ** > > A note on version 9.5... I don't have insider info or anything but I > doubt we will ever see 9.5 (unless that number gets reused). 9.5 was going > to be AR System with Innovation Suite. After the 9.5 beta a year ago it was > decided that Innovation Suite would be its own product and not available to > run on a "traditional" Remedy system. > > > > Jason > > > > On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin <faw...@mail.etsu.edu> > wrote: > > ** > > Rick, > > > > Can you elaborate a little bit on the “system data” bit regarding the > CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed > to come with CMDB. I’m not quite sure what I’m going to be able to do with > it. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 <(423)%20439-4648> > > itsh...@etsu.edu > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook > *Sent:* Thursday, October 05, 2017 7:21 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training > > > > ** > > Having worked with the CMDB for some years, I can tell you that the > biggest obstacles to a successful rollout are having access to system data > and the quality of that data. That's where 80% of the work will be. > > Rick Cook > > > > On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote: > > ** > > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > > > Jason > > > > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com> > wrote: > > ** > > Hello All, > > > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > > > They are setting aside a training budget and want to train our in house > staff properly. > > > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > > > Thanks, > > > > Levi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training
Ok. So no “mobile-friendly” version of ARS then? I was so looking forward to converting my forms to where they were actually usable on phones and tablets. Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 05, 2017 7:46 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training ** A note on version 9.5... I don't have insider info or anything but I doubt we will ever see 9.5 (unless that number gets reused). 9.5 was going to be AR System with Innovation Suite. After the 9.5 beta a year ago it was decided that Innovation Suite would be its own product and not available to run on a "traditional" Remedy system. Jason On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin <faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote: ** Rick, Can you elaborate a little bit on the “system data” bit regarding the CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed to come with CMDB. I’m not quite sure what I’m going to be able to do with it. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648<tel:(423)%20439-4648> itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook Sent: Thursday, October 05, 2017 7:21 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Re: CMDB/Asset Management Training ** Having worked with the CMDB for some years, I can tell you that the biggest obstacles to a successful rollout are having access to system data and the quality of that data. That's where 80% of the work will be. Rick Cook On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: ** I think there are two things to look at here. There is the the tool and how to use it, but using an AM system is such an uphill battle if you don't have process and dedicated staff to make AM work. If your organization doesn't have solid AM practices/policy/procedures, that is probably the best place to focus before training on the tool I have seen a number of places that seem to think a AM/CMDB system brings some kind of magic that alleviates all the hard work. I have seen these places fail time and time again. Jason On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com<mailto:levi.lippinc...@gmail.com>> wrote: ** Hello All, I'm working at a company that is looking to build out and enhance our Asset Management and CMDB utilization, potentially adding discovery later. They are setting aside a training budget and want to train our in house staff properly. What would you all recommend as the best training courses that include real world application, certifications, etc. that would effectively use those dollars most effectively? Thanks, Levi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Re: CMDB/Asset Management Training
A note on version 9.5... I don't have insider info or anything but I doubt we will ever see 9.5 (unless that number gets reused). 9.5 was going to be AR System with Innovation Suite. After the 9.5 beta a year ago it was decided that Innovation Suite would be its own product and not available to run on a "traditional" Remedy system. Jason On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin <faw...@mail.etsu.edu> wrote: > ** > > Rick, > > > > Can you elaborate a little bit on the “system data” bit regarding the > CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed > to come with CMDB. I’m not quite sure what I’m going to be able to do with > it. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 <(423)%20439-4648> > > itsh...@etsu.edu > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook > *Sent:* Thursday, October 05, 2017 7:21 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training > > > > ** > > Having worked with the CMDB for some years, I can tell you that the > biggest obstacles to a successful rollout are having access to system data > and the quality of that data. That's where 80% of the work will be. > > Rick Cook > > > > On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote: > > ** > > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > > > Jason > > > > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com> > wrote: > > ** > > Hello All, > > > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > > > They are setting aside a training budget and want to train our in house > staff properly. > > > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > > > Thanks, > > > > Levi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Re: CMDB/Asset Management Training
Well, the purpose of a CMDB is to track your system hardware. Ideally, that happens through discovery. Most discovery platforms require root access to servers and such. That can be a significant hurdle for some places. Alternatively, manual entry of CI data can be done. Data consistency can be a real issue there as well. Rick On Oct 5, 2017 16:27, "Fawver, Dustin" <faw...@mail.etsu.edu> wrote: > ** > > Rick, > > > > Can you elaborate a little bit on the “system data” bit regarding the > CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed > to come with CMDB. I’m not quite sure what I’m going to be able to do with > it. > > Thanks! > > Dustin Fawver > > Sr. Help Desk Technician > > Information Technology Services > > > > P: 423-439-4648 <(423)%20439-4648> > > itsh...@etsu.edu > > [image: itslogo] <http://www.etsu.edu/helpdesk> > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook > *Sent:* Thursday, October 05, 2017 7:21 PM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Re: CMDB/Asset Management Training > > > > ** > > Having worked with the CMDB for some years, I can tell you that the > biggest obstacles to a successful rollout are having access to system data > and the quality of that data. That's where 80% of the work will be. > > Rick Cook > > > > On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote: > > ** > > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > > > Jason > > > > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com> > wrote: > > ** > > Hello All, > > > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > > > They are setting aside a training budget and want to train our in house > staff properly. > > > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > > > Thanks, > > > > Levi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Re: CMDB/Asset Management Training
Rick, Can you elaborate a little bit on the “system data” bit regarding the CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed to come with CMDB. I’m not quite sure what I’m going to be able to do with it. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, October 05, 2017 7:21 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: CMDB/Asset Management Training ** Having worked with the CMDB for some years, I can tell you that the biggest obstacles to a successful rollout are having access to system data and the quality of that data. That's where 80% of the work will be. Rick Cook On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: ** I think there are two things to look at here. There is the the tool and how to use it, but using an AM system is such an uphill battle if you don't have process and dedicated staff to make AM work. If your organization doesn't have solid AM practices/policy/procedures, that is probably the best place to focus before training on the tool I have seen a number of places that seem to think a AM/CMDB system brings some kind of magic that alleviates all the hard work. I have seen these places fail time and time again. Jason On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com<mailto:levi.lippinc...@gmail.com>> wrote: ** Hello All, I'm working at a company that is looking to build out and enhance our Asset Management and CMDB utilization, potentially adding discovery later. They are setting aside a training budget and want to train our in house staff properly. What would you all recommend as the best training courses that include real world application, certifications, etc. that would effectively use those dollars most effectively? Thanks, Levi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB/Asset Management Training
Having worked with the CMDB for some years, I can tell you that the biggest obstacles to a successful rollout are having access to system data and the quality of that data. That's where 80% of the work will be. Rick Cook On Oct 5, 2017 16:07, "Jason Miller" <jason.mil...@gmail.com> wrote: > ** > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > Jason > > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com > > wrote: > >> ** >> Hello All, >> >> I'm working at a company that is looking to build out and enhance our >> Asset Management and CMDB utilization, potentially adding discovery later. >> >> They are setting aside a training budget and want to train our in house >> staff properly. >> >> What would you all recommend as the best training courses that include >> real world application, certifications, etc. that would effectively use >> those dollars most effectively? >> >> Thanks, >> >> Levi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB/Asset Management Training
I think there are two things to look at here. There is the the tool and how to use it, but using an AM system is such an uphill battle if you don't have process and dedicated staff to make AM work. If your organization doesn't have solid AM practices/policy/procedures, that is probably the best place to focus before training on the tool I have seen a number of places that seem to think a AM/CMDB system brings some kind of magic that alleviates all the hard work. I have seen these places fail time and time again. Jason On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <levi.lippinc...@gmail.com> wrote: > ** > Hello All, > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > They are setting aside a training budget and want to train our in house > staff properly. > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > Thanks, > > Levi > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB/Asset Management Training
Victoria and Lenny will be running sessions at the T3:SMAC conference I Vegas in November. I believe there are other sessions that may be of interest as well including the usual Wednesday evening with BMC folks. Conference schedule can be found at http://tooltechtrain.com/ Full disclosure, I am the volunteer coordinator for the conference. Dave On Thu, Oct 5, 2017 at 10:46 AM Lockwood, Teresa (CTR) - OCIO-CTS, Jacksonville, FL <teresa.lockw...@fl.usda.gov> wrote: > ** > > I absolutely recommend Victoria Schmidt and her folks at CyberTrain > including Lenny Warren at RMI. I went thru in-house training with them at > a company I worked for and they did a great job! See > http://cybertraininc.com. > > > > *Terri Lockwood* > > Enterprise Applications Test Coordinator > > Emagine IT Inc. Working for USDA\OCIO\CTS\GSD\GAMB > > United States Department of Agriculture > > *Phone:* (904) 306-6805 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Levi Lippincott > *Sent:* Thursday, October 5, 2017 10:31 AM > *To:* arslist@ARSLIST.ORG > *Subject:* CMDB/Asset Management Training > > > > ** > > Hello All, > > > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > > > They are setting aside a training budget and want to train our in house > staff properly. > > > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > > > Thanks, > > > > Levi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > This electronic message contains information generated by the USDA solely > for the intended recipients. Any unauthorized interception of this message > or the use or disclosure of the information it contains may violate the law > and subject the violator to civil or criminal penalties. If you believe you > have received this message in error, please notify the sender and delete > the email immediately. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [Non-DoD Source] CMDB/Asset Management Training
Lenny Warren -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Levi Lippincott Sent: Thursday, October 5, 2017 10:31 AM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] CMDB/Asset Management Training ** Hello All, I'm working at a company that is looking to build out and enhance our Asset Management and CMDB utilization, potentially adding discovery later. They are setting aside a training budget and want to train our in house staff properly. What would you all recommend as the best training courses that include real world application, certifications, etc. that would effectively use those dollars most effectively? Thanks, Levi _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB/Asset Management Training
I agree, I would contact CyberTrain. rp Thanks, Richard Phillips Senior Remedy Consultant NetFIRST, LLC 619 961 9019 On Thu, Oct 5, 2017 at 7:44 AM, Lockwood, Teresa (CTR) - OCIO-CTS, Jacksonville, FL <teresa.lockw...@fl.usda.gov> wrote: > ** > > I absolutely recommend Victoria Schmidt and her folks at CyberTrain > including Lenny Warren at RMI. I went thru in-house training with them at > a company I worked for and they did a great job! See > http://cybertraininc.com. > > > > *Terri Lockwood* > > Enterprise Applications Test Coordinator > > Emagine IT Inc. Working for USDA\OCIO\CTS\GSD\GAMB > > United States Department of Agriculture > > *Phone:* (904) 306-6805 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Levi Lippincott > *Sent:* Thursday, October 5, 2017 10:31 AM > *To:* arslist@ARSLIST.ORG > *Subject:* CMDB/Asset Management Training > > > > ** > > Hello All, > > > > I'm working at a company that is looking to build out and enhance our > Asset Management and CMDB utilization, potentially adding discovery later. > > > > They are setting aside a training budget and want to train our in house > staff properly. > > > > What would you all recommend as the best training courses that include > real world application, certifications, etc. that would effectively use > those dollars most effectively? > > > > Thanks, > > > > Levi > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > This electronic message contains information generated by the USDA solely > for the intended recipients. Any unauthorized interception of this message > or the use or disclosure of the information it contains may violate the law > and subject the violator to civil or criminal penalties. If you believe you > have received this message in error, please notify the sender and delete > the email immediately. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDB/Asset Management Training
I absolutely recommend Victoria Schmidt and her folks at CyberTrain including Lenny Warren at RMI. I went thru in-house training with them at a company I worked for and they did a great job! See http://cybertraininc.com. Terri Lockwood Enterprise Applications Test Coordinator Emagine IT Inc. Working for USDA\OCIO\CTS\GSD\GAMB United States Department of Agriculture Phone: (904) 306-6805 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Levi Lippincott Sent: Thursday, October 5, 2017 10:31 AM To: arslist@ARSLIST.ORG Subject: CMDB/Asset Management Training ** Hello All, I'm working at a company that is looking to build out and enhance our Asset Management and CMDB utilization, potentially adding discovery later. They are setting aside a training budget and want to train our in house staff properly. What would you all recommend as the best training courses that include real world application, certifications, etc. that would effectively use those dollars most effectively? Thanks, Levi _ARSlist: "Where the Answers Are" and have been for 20 years_ This electronic message contains information generated by the USDA solely for the intended recipients. Any unauthorized interception of this message or the use or disclosure of the information it contains may violate the law and subject the violator to civil or criminal penalties. If you believe you have received this message in error, please notify the sender and delete the email immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB/Asset Management Training
Hello All, I'm working at a company that is looking to build out and enhance our Asset Management and CMDB utilization, potentially adding discovery later. They are setting aside a training budget and want to train our in house staff properly. What would you all recommend as the best training courses that include real world application, certifications, etc. that would effectively use those dollars most effectively? Thanks, Levi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ADV : Webinar: Triumph over the Enterprise IT Asset Management Challenge
Dear Listers, Column Technologies India is Hosting a webinar on Triumph over the Enterprise IT Asset Management Challenge. We are glad to invite you for this webinar. [http://www.columnit.com/in/images/stories/invites/botm-in/column-india-retina.png]<http://www.columnit.com/> [cid:image009.jpg@01D31C06.34B4EC10] Date: Tuesday, September 5, 2017 Time: 03:30 pm - 04:30 pm IST Register Now<https://columnit.webex.com/columnit/onstage/g.php?MTID=efeddb51eb1ad14edf8208f899214335d> Location: WebEx Assets are the building blocks of any IT infrastructure. Appropriate asset management can help reduce costs and unforeseen expenses, increase utilization, improve decision making, and minimize risk. Using spreadsheets and SharePoint to manage assets creates an illusion of effective asset management and leads many help desk managers to oversee the need for asset management capabilities in their IT help desk software. Join this webinar for a live demonstration on how ITAM can help you gain visibility, compliance, and control of your IT assets to reveal the true value they deliver. Agenda: * Introduction to IT Asset management (ITAM) * Business challenges while managing IT Asset * Diversion in ITAM Goals * Staying on ITAM Goals * Service Asset Life-Cycle * BMC IT Hardware Asset & Software License Management * Q & A Copyright (c) 2017 Column Software Technologies, Pvt. Ltd. Shomit Mitra Sr. Executive Marketing [http://www.columnit.com/images/stories/columngraphics/email-icons/clogo.jpg] smi...@columnit.com<mailto:smi...@columnit.com> Column Technologies | Built on Service Lohia-Jain IT Park, 6th Floor, Paud Road, Kothrud, Pune,Maharashtra -411038 | www.columnit.com<http://www.columnit.com/> [http://www.columnit.com/images/stories/columngraphics/email-icons/f.jpg]<http://www.facebook.com/columntechnologies> [http://www.columnit.com/images/stories/columngraphics/email-icons/t.jpg]<http://twitter.com/columnit> [http://www.columnit.com/images/stories/columngraphics/email-icons/li.jpg]<http://www.linkedin.com/companies/column-technologies> [http://www.columnit.com/images/stories/columngraphics/email-icons/b.jpg]<http://www.columnit.com/index.php?option=com_easyblog=latest=1162> [http://www.columnit.com/images/stories/columngraphics/email-icons/g+.jpg]<https://plus.google.com/+Columnit/posts> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: 8.1.0 Asset Management, changing status to In Inventory
Thanks, Janie, I ended up writing workflow that only fires for the requesting group, and performs a goto action to 'jump over' the workflow they had issue with. rp On 5/13/2015 2:44 PM, Janie Sprenger wrote: ** This function is not configurable. Disabling Workflow is the only way that I know of to stop the Inventory Location prompts and Inventory Transaction counting. Janie On Fri, May 1, 2015 at 10:48 AM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: ** Hi, My customer is not (presently) concerned with updating the location when a CI changes status to /In Inventory/, and would like me to disable the workflow that prompts them for location info. I realize that there are backend forms that are populated with that data, but, again, they are not presently concerned with the missing data, and need a way to quickly change the status to /In Inventory /on dozens or hundreds of CI's in a single operation. Is there any way to do this without disabling workflow (and doing without the location data)? This process appears to have both A/L's and filters enforcing it, so simply importing the status change doesn't work. Thanks, Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1.0 Asset Management, changing status to In Inventory
This function is not configurable. Disabling Workflow is the only way that I know of to stop the Inventory Location prompts and Inventory Transaction counting. Janie On Fri, May 1, 2015 at 10:48 AM, Rick Phillips r...@netfirst.com wrote: ** Hi, My customer is not (presently) concerned with updating the location when a CI changes status to *In Inventory*, and would like me to disable the workflow that prompts them for location info. I realize that there are backend forms that are populated with that data, but, again, they are not presently concerned with the missing data, and need a way to quickly change the status to *In Inventory *on dozens or hundreds of CI's in a single operation. Is there any way to do this without disabling workflow (and doing without the location data)? This process appears to have both A/L's and filters enforcing it, so simply importing the status change doesn't work. Thanks, Rick _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1.0 Asset Management, changing status to In Inventory
Hi, My customer is not (presently) concerned with updating the location when a CI changes status to /In Inventory/, and would like me to disable the workflow that prompts them for location info. I realize that there are backend forms that are populated with that data, but, again, they are not presently concerned with the missing data, and need a way to quickly change the status to /In Inventory /on dozens or hundreds of CI's in a single operation. Is there any way to do this without disabling workflow (and doing without the location data)? This process appears to have both A/L's and filters enforcing it, so simply importing the status change doesn't work. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I agree that it is much easier and less techincal debt to add Status Reasons that new Status. You will have to add it to one form called SYS:StatusReason Menu Items and probably on the AST:Attributes form as well. I am not sure if you have to add it to BMC.CORE:BMC_BaseElement through the Atrium Console, Class Manager, but I would bet you do to make sure everything is in synch. Our practice is to add status reasons, but never to add a new status. Cheers, Jesus Ortega ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Due to all the joins, adding new values causes SQL errors when trying to open the Asset console afterwards. Customer has been advised to back off the idea of editing Status. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I have had much success in convincing customers to use Status Reasons or Status Modifiers, Doug Example Pending - Additional Information - Parts - External Vendor - Hold - Approval - Warranty - etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, January 23, 2015 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Asset Management - Status Values Due to all the joins, adding new values causes SQL errors when trying to open the Asset console afterwards. Customer has been advised to back off the idea of editing Status. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM Asset Management - Status Values
A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the technical debt such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7 looks like the status field but you'll probably find your Status field on the AST:Attributes form in 8.1 On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the technical debt such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I get asked this question a lot too. Sometimes it comes down to understanding what lifecycle event they are trying to capture with the Status field so you can tell them what Status to use. I relate every Status value to a lifecycle event that happens to a CI/Asset. Generally speaking, once they see that in conjunction with utilizing Status Reason codes, it resolves the need for adding Status values. Some industries (like the government sectors) use different words to describe the Status at a particular junction, so that can be a challenge and then sometimes people don't understand that the Status belongs to the Lifecycle of the thing - they might think it's the status of support or the status of the master part, etc. IMO, most of the time this question is just an education gap between process and the tool. Janie On Wed, Jan 21, 2015 at 12:15 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Either way, it's one huge Matzoh ball. I would simply not go there. Of all the customizations people might want, the Status field is the one we should resist the most strongly. Rick Cook On Wed, Jan 21, 2015 at 12:07 PM, Janie Sprenger jrsrem...@gmail.com wrote: ** The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7 looks like the status field but you'll probably find your Status field on the AST:Attributes form in 8.1 On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the technical debt such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Yes, but that form is not related to editing the Status values, that's just another one of the sub-forms I mentioned. That form's Status field is also ID7 and is also direct-entry values. The question still remains if there is a function in ITSM for editing Asset Status similar to how you can edit some menus in IM and CM. I doubt there is but wanted to ask the group. Thanks for the reply! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
In that case, no - there isn't a configuration form for editing CMDB Status values that I have ever seen. On Wed, Jan 21, 2015 at 12:18 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Yes, but that form is not related to editing the Status values, that's just another one of the sub-forms I mentioned. That form's Status field is also ID7 and is also direct-entry values. The question still remains if there is a function in ITSM for editing Asset Status similar to how you can edit some menus in IM and CM. I doubt there is but wanted to ask the group. Thanks for the reply! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I want to chime in and concur with utilizing Status Reason, and while I’m not a big fan of it, that is something we’ve had to expand in our organization to account for hardware CIs in a terminal status. Examples include stolen, lost, recycled, etc. which are difficult to account for out of the box. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: Wednesday, January 21, 2015 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Asset Management - Status Values ** I get asked this question a lot too. Sometimes it comes down to understanding what lifecycle event they are trying to capture with the Status field so you can tell them what Status to use. I relate every Status value to a lifecycle event that happens to a CI/Asset. Generally speaking, once they see that in conjunction with utilizing Status Reason codes, it resolves the need for adding Status values. Some industries (like the government sectors) use different words to describe the Status at a particular junction, so that can be a challenge and then sometimes people don't understand that the Status belongs to the Lifecycle of the thing - they might think it's the status of support or the status of the master part, etc. IMO, most of the time this question is just an education gap between process and the tool. Janie On Wed, Jan 21, 2015 at 12:15 PM, Ray Gellenbeck ray.gellenb...@redmangollc.commailto:ray.gellenb...@redmangollc.com wrote: Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Integration of Asset Management with Service Request Management
Hi all, is it possible to integrate Asset Management and SRM? The requester should chose a CI from asset management when he sends a new service request. When we define a SRD (using Incident Template) is possible to associate an asset? Note - I know that when I create an SRD I'm able to assign a single CI (from the relationship tab), but the user cannot select the CI when opening a service request; - We have a generic asset for N users. Each user can only see part of the asset. Any help would be much appreciated! Thanks! - My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 ITSM 7.6.04 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Integration of Asset Management with Service Request Management
You will need to create an AIF to provide this capability. -Original Message- From: team.rem...@libero.it team.rem...@libero.it To: arslist arslist@ARSLIST.ORG Sent: Wed, Apr 30, 2014 12:11 pm Subject: Integration of Asset Management with Service Request Management Hi all, is it possible to integrate Asset Management and SRM? he requester should chose a CI from asset management when he sends a new ervice request. hen we define a SRD (using Incident Template) is possible to associate an sset? Note I know that when I create an SRD I'm able to assign a single CI (from the elationship tab), ut the user cannot select the CI when opening a service request; We have a generic asset for N users. Each user can only see part of the sset. Any help would be much appreciated! Thanks! y istance is : ction Request System Server Version 7.6.04 SP5 201308012025 TSM 7.6.04 S/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), ernel 2.6.32-358.23.2.el6.x86_64 atabase vendor/version - Remote or local: Oracle Database 11g Release 1.2.0.3.0 - 64bit - ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Integration of Asset Management with Service Request Management
Hi, You can do the same as has been done for the Service CI in the below discussion: https://communities.bmc.com/message/425808?et=watches.email.thread#425808 You need to create a Query Menu Question targeting the correct form with the appropriate qualification. This you can obtain from the menu attached to the CI field on the Incident (logging or Dev Studio) Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: 30 April 2014 15:05 To: arslist@ARSLIST.ORG Subject: Integration of Asset Management with Service Request Management Hi all, is it possible to integrate Asset Management and SRM? The requester should chose a CI from asset management when he sends a new service request. When we define a SRD (using Incident Template) is possible to associate an asset? Note - I know that when I create an SRD I'm able to assign a single CI (from the relationship tab), but the user cannot select the CI when opening a service request; - We have a generic asset for N users. Each user can only see part of the asset. Any help would be much appreciated! Thanks! - My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 ITSM 7.6.04 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
Lisa, quite right you are about the DMT not having a spreadsheet for Asset! Thanks for pointing that out. I must have been remembering about Incidents and Change but when I actually looked at DMT 7.6.4 you can only import asset relations, work logs and things like that. Asset (or CI) import is not there! So Salvo, I'd amend my suggestion to use the Atrium Integrator (AI) tool, which you can access on the Atrium Core Console. If you setup your CSV files as data sources (one per file) and the CMDB as another, you can use the create new job wizard to quickly build an AI job that will get the job done. A couple suggestions, you should have only one type of CI/Asset per CSV file, so you can map it to the correct CMDB class. Also, you should understand your CSV data very well to know what columns you will use for attributes like Name and Short Description, how you will set categorization and so forth. You can hard-code values (for categorization for example) if the CSV doesn't have a field that will work. I'd also suggest you read the Data Modeling Guide PDF for 7.6.4 to know what classes are intended for which purpose in the CMDB data model. Pascale, no worries about the confusion :) Thanks, Davin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years signature.asc Description: Message signed with OpenPGP using GPGMail
Remedy 7.6: Bulk Loading of elements of Asset Management.
Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We are using for the first time Asset Management and we need to load for our organization, a large number of elements like cash desk, printers and so on (more or less 1 elements). Is there a way (for example Using Spreadsheets) to make a bulk loading on Remedy of these Asset elements? Are there any documents around that offers a guide on what should be the values/columns used and what forms should it be imported to? Thanks in advance. Best Regards. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
Hello Salvo, You should start with the Data Management Tool (DMT) which is included in ITSM 7.6.4. Look for the documentation called Data Management Guide.pdf for a description. DMT can load foundation data (companies, categories, people, etc) and is often used for that, but it can also load Transactional data by which is meant thing like Assets or CI's. This is the type of data load you probably need. The basic way it works is you load the data into an Excel spreadsheet (you must use the template included in the DMT client). This is transformed in Excel to a CSV. The CSV is then loaded to a set of staging forms in Remedy, where the administrator can promote that data from the staging form to the actual ITSM form. Data validation and error reporting are done all along the way. Because of this validation (and the fact that the DMT spreadsheets already have all the columns you need) you will save time using DMT as compared to creating your own spreadsheet import. The DMT is probably already installed on your server, you will also need to install the DMT client (spreadsheets and scripts to load CSVs) on an admin workstation which also has Microsoft Office. It may already be on your server, look for Program Files\BMC Software\DataManagementClient folder. Hope that gets you started in the right direction! Thanks, Davin Lindner-Green On Apr 1, 2014, at 1:58 AM, team.rem...@libero.it team.rem...@libero.it wrote: Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We are using for the first time Asset Management and we need to load for our organization, a large number of elements like cash desk, printers and so on (more or less 1 elements). Is there a way (for example Using Spreadsheets) to make a bulk loading on Remedy of these Asset elements? Are there any documents around that offers a guide on what should be the values/columns used and what forms should it be imported to? Thanks in advance. Best Regards. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years signature.asc Description: Message signed with OpenPGP using GPGMail
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
Davin, What is this about? Thank you, Pascale Sterrett Remedy Technical Lead Developer Integration and Standard Process (IPS) Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.sterr...@daimler.com up coming vacation: none http://www.daimler-trucksnorthamerica.com Kenavo ar wech all davin.lindner-gr...@raptek.com Sent by: arslist@ARSLIST.ORG 04/01/2014 09:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy 7.6: Bulk Loading of elements of Asset Management. Hello Salvo, You should start with the Data Management Tool (DMT) which is included in ITSM 7.6.4. Look for the documentation called Data Management Guide.pdf for a description. DMT can load foundation data (companies, categories, people, etc) and is often used for that, but it can also load Transactional data by which is meant thing like Assets or CI's. This is the type of data load you probably need. The basic way it works is you load the data into an Excel spreadsheet (you must use the template included in the DMT client). This is transformed in Excel to a CSV. The CSV is then loaded to a set of staging forms in Remedy, where the administrator can promote that data from the staging form to the actual ITSM form. Data validation and error reporting are done all along the way. Because of this validation (and the fact that the DMT spreadsheets already have all the columns you need) you will save time using DMT as compared to creating your own spreadsheet import. The DMT is probably already installed on your server, you will also need to install the DMT client (spreadsheets and scripts to load CSVs) on an admin workstation which also has Microsoft Office. It may already be on your server, look for Program Files\BMC Software\DataManagementClient folder. Hope that gets you started in the right direction! Thanks, Davin Lindner-Green On Apr 1, 2014, at 1:58 AM, team.rem...@libero.it team.rem...@libero.it wrote: Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We are using for the first time Asset Management and we need to load for our organization, a large number of elements like cash desk, printers and so on (more or less 1 elements). Is there a way (for example Using Spreadsheets) to make a bulk loading on Remedy of these Asset elements? Are there any documents around that offers a guide on what should be the values/columns used and what forms should it be imported to? Thanks in advance. Best Regards. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years [attachment signature.asc deleted by Pascale Sterrett/164/EXT/EEC] If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
I saw transactional spreadsheets for asset, but not to load CI's, just to manage the relationships. Am I missing something? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davin Lindner-Green Sent: Tuesday, April 01, 2014 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.6: Bulk Loading of elements of Asset Management. Hello Salvo, You should start with the Data Management Tool (DMT) which is included in ITSM 7.6.4. Look for the documentation called Data Management Guide.pdf for a description. DMT can load foundation data (companies, categories, people, etc) and is often used for that, but it can also load Transactional data by which is meant thing like Assets or CI's. This is the type of data load you probably need. The basic way it works is you load the data into an Excel spreadsheet (you must use the template included in the DMT client). This is transformed in Excel to a CSV. The CSV is then loaded to a set of staging forms in Remedy, where the administrator can promote that data from the staging form to the actual ITSM form. Data validation and error reporting are done all along the way. Because of this validation (and the fact that the DMT spreadsheets already have all the columns you need) you will save time using DMT as compared to creating your own spreadsheet import. The DMT is probably already installed on your server, you will also need to install the DMT client (spreadsheets and scripts to load CSVs) on an admin workstation which also has Microsoft Office. It may already be on your server, look for Program Files\BMC Software\DataManagementClient folder. Hope that gets you started in the right direction! Thanks, Davin Lindner-Green On Apr 1, 2014, at 1:58 AM, team.rem...@libero.it team.rem...@libero.it wrote: Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We are using for the first time Asset Management and we need to load for our organization, a large number of elements like cash desk, printers and so on (more or less 1 elements). Is there a way (for example Using Spreadsheets) to make a bulk loading on Remedy of these Asset elements? Are there any documents around that offers a guide on what should be the values/columns used and what forms should it be imported to? Thanks in advance. Best Regards. Salvo __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
oh dang it... sorry disregard my email...went to the wrong inbox... thought it was directed to me from Davin and not the list... Sorry about that Thank you, Pascale Sterrett Kenavo ar wech all davin.lindner-gr...@raptek.com Sent by: arslist@ARSLIST.ORG 04/01/2014 09:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy 7.6: Bulk Loading of elements of Asset Management. Hello Salvo, You should start with the Data Management Tool (DMT) which is included in ITSM 7.6.4. Look for the documentation called Data Management Guide.pdf for a description. DMT can load foundation data (companies, categories, people, etc) and is often used for that, but it can also load Transactional data by which is meant thing like Assets or CI's. This is the type of data load you probably need. The basic way it works is you load the data into an Excel spreadsheet (you must use the template included in the DMT client). This is transformed in Excel to a CSV. The CSV is then loaded to a set of staging forms in Remedy, where the administrator can promote that data from the staging form to the actual ITSM form. Data validation and error reporting are done all along the way. Because of this validation (and the fact that the DMT spreadsheets already have all the columns you need) you will save time using DMT as compared to creating your own spreadsheet import. The DMT is probably already installed on your server, you will also need to install the DMT client (spreadsheets and scripts to load CSVs) on an admin workstation which also has Microsoft Office. It may already be on your server, look for Program Files\BMC Software\DataManagementClient folder. Hope that gets you started in the right direction! Thanks, Davin Lindner-Green On Apr 1, 2014, at 1:58 AM, team.rem...@libero.it team.rem...@libero.it wrote: Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4. We are using for the first time Asset Management and we need to load for our organization, a large number of elements like cash desk, printers and so on (more or less 1 elements). Is there a way (for example Using Spreadsheets) to make a bulk loading on Remedy of these Asset elements? Are there any documents around that offers a guide on what should be the values/columns used and what forms should it be imported to? Thanks in advance. Best Regards. Salvo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years [attachment signature.asc deleted by Pascale Sterrett/164/EXT/EEC] If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Asset Management Console Advanced Filter Weirdness
We are upgrading to 7.6.04 SP5 on a separate box and when you click on Display CIs Where field on the Asset Management Console under the Advanced Filter section, the values are not sorted. I've checked everything (the menu, the SYS:Form Field Selection form) and everything is identical to SP2 on our other box. The menu object is the same, the Sort on Label checkbox is checked on the menu, I'm not sure why it's not sorted. Not only is it not sorting, but I have no idea how it is sorting. When I uncheck the Sort on Label checkbox, it sorts the way the Sys:Form Field Selection is sorted (which is understandable, but not what we want), but when I put the check back in the box, it's sorting it no particular order. This is completely out of the box and nothing has been changed on our end (no overlays or custom development). Has anyone seen this before? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Clearing data (set to NULL) in Asset Management
Recently noticed that when we clear out data it does not stay that way.I'm suspecting this is because I've got the Sandbox Enabled (Yes). Am I really getting any benefit from this setting considering we do a fair amount of manual updates, especially to In House Applications, which are not discovered. I'm suspecting the Defer if NULL setting in the standard precedence set is doing me in, here. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing data (set to NULL) in Asset Management
Chris, You are correct that the Deter If NULL setting is causing this. In my opinion, if you don't have anything that you are reconciling or normalizing, I don't think you would need the Sandbox. But someone may have a different opinion in that area. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Thursday, February 20, 2014 1:37 PM To: arslist@ARSLIST.ORG Subject: Clearing data (set to NULL) in Asset Management ** Recently noticed that when we clear out data it does not stay that way. I'm suspecting this is because I've got the Sandbox Enabled (Yes). Am I really getting any benefit from this setting considering we do a fair amount of manual updates, especially to In House Applications, which are not discovered. I'm suspecting the Defer if NULL setting in the standard precedence set is doing me in, here. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing data (set to NULL) in Asset Management
Not sure it's because you have the Sandbox enabled but it could be due to having a matching Recon ID record in a 2nd dataset. Not sure which fields you are running into but I noticed there's workflow that sets the Status back to Deployed when I set the status to Delete in the BMC.ASSET dataset from the Asset form when there is a secondary dataset that contains a matching Recon ID to the record I'm working on. I'm on 8.1 and don't remember this happening in prior versions, not saying it didn't happen - I just don't remember running into it. I've also noticed that when I use the DSM dataset to automatically create relationships for searches in the Atrium Core (this auto creates CIs and relationships in the DSM dataset), then I definitely run into this problem. Maybe do a search on Base Element with the Recon ID and see how many matches you have. Janie On Thu, Feb 20, 2014 at 10:37 AM, Danaceau, Chris chris.danac...@finra.orgwrote: ** Recently noticed that when we clear out data it does not stay that way. I'm suspecting this is because I've got the Sandbox Enabled (Yes). Am I really getting any benefit from this setting considering we do a fair amount of manual updates, especially to In House Applications, which are not discovered. I'm suspecting the Defer if NULL setting in the standard precedence set is doing me in, here. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Clearing data (set to NULL) in Asset Management
Thanks Lisa, I really don't have anything I'm reconciling through that data set. I've got integrations but they are going through other datasets I've created. The Sandbox really seems to be doing me more harm than good. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, February 20, 2014 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: Clearing data (set to NULL) in Asset Management Chris, You are correct that the Deter If NULL setting is causing this. In my opinion, if you don't have anything that you are reconciling or normalizing, I don't think you would need the Sandbox. But someone may have a different opinion in that area. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Thursday, February 20, 2014 1:37 PM To: arslist@ARSLIST.ORG Subject: Clearing data (set to NULL) in Asset Management ** Recently noticed that when we clear out data it does not stay that way. I'm suspecting this is because I've got the Sandbox Enabled (Yes). Am I really getting any benefit from this setting considering we do a fair amount of manual updates, especially to In House Applications, which are not discovered. I'm suspecting the Defer if NULL setting in the standard precedence set is doing me in, here. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management and CMDB
Hi, Hope the below link answers your question. https://communities.bmc.com/thread/64589 Regards, RK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Friday, February 14, 2014 1:41 AM To: arslist@ARSLIST.ORG Subject: Asset Management and CMDB Hello List, This is me again :) What is asset management ? - Application used to manage the CIs What is CMDB ? - A database used to manage the CIs Both seems to be same for me. What is the difference between both of them ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management and CMDB
I know many customers that could use that! Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Janie Sprenger jrsrem...@gmail.com Date:02/13/2014 8:39 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: Asset Management and CMDB ** I wrote a paper on this topic and used it in various training classes to help people understand what Asset Management is in relation to the CMDB and vice versa. I've included the content below. Sorry the file is too big to attach to the email for the list server. Email me if you would like the PDF though. I wrote the content when Remedy was at version 703 but I don't think any of the concepts have really changed although all of them could be expounded upon as users become more advanced. HTH, Janie Understanding the relationship between Asset Management and the CMDB Remedy v 703 Janie Sprenger janiespren...@gmail.com November 2009 Introduction This paper introduces you to Asset Management and the CMDB. The following topics are discussed: § Understanding Asset Management § Understanding Configuration Management § Understanding the CMDB § Configuration and Asset Management Differences § How the CMDB and Asset Management work together · Understanding Asset Management Processes Understanding Asset Management What is Asset Management? Asset Management is the discipline of managing an Asset through its lifecycle – from requisition to retirement. Asset Management is comprised of activities which relate to: · Managing an Asset’s financial considerations (procurement, leasing, vendor management, cost accounting, etc) · Contractual agreements and commitments (purchase requisitions and purchase orders, support and/or maintenance agreements, warranties, licensing, etc) · Management of inventory Asset Management activities are performed for the purpose of maintaining an optimal balance between business service requirements, costs, budget predictability and contractual and/or regulatory compliance. What is an Asset? An Asset is any property with a commercial business value. Understanding Configuration Management What is Configuration Management? Configuration Management is the process of keeping control of the ever evolving and inter-related IT configuration items that make up the organization’s IT infrastructure. The objective of Configuration Management is to identify configuration items, and to systematically record changes to those items for purposes of maintaining data integrity as it relates to the configuration item’s characteristics, relationships, traceability, and audit-ability. Configuration Management begins once the configuration item has entered the infrastructure and ends when it has been officially removed from use within the infrastructure. Configuration Management encompasses all IT configuration items that impact the organization’s infrastructure including servers, routers, software, services, personnel and processes. What is a CI? A CI is a configuration item and is any component of an infrastructure. For example, a CI can be hardware or software components, a service, an inventory location, or a network (LAN or WAN), etc. CIs can vary widely in complexity, size, and type, from an entire system to a single component. Understanding the CMDB What is a CMDB? A CMDB is a tool for Configuration Management. The CMDB contains CIs. If implemented correctly, the CMDB will show a complete view of your infrastructure and related services, assets, components, and software. Where CIs come from There are primarily two methods for the CMDB to be populated: Manual and Automated. The Manual method requires that a user enter information to create the CI. The Automated method depends on an integration with another data source to populate the data in the CMDB. Configuration and Asset Management Differences What is the difference? The process of managing IT configuration items actually starts with an inventory list from Finance showing Asset tags and locations. The Asset Management process adds financial and Asset lifecycle data. The Configuration Management process builds on the Asset database for CIs that will be under Incident or Change Management. The Configuration Management process adds relationship information between CIs. This allows services to be mapped, and then allows service performance to be managed. Each of these processes (Inventory, Asset, and Configuration Management) build on (and depend on) the previous process. Configuration Management vs. Asset Management Configuration Management Asset Management Goal: Provide logical model of IT environment as basis for ITIL process Goal: Manage Asset costs, contracts, and usage/ownership throughout lifecycle Value: Greater business service stability, availability, and quality (via related ITIL processes) Value: Lower Asset acquisition costs, reduced
Re: Asset Management and CMDB
Hi Janie, I would definitely like a PDF of this document if you do not mind. Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: Thursday, February 13, 2014 8:40 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management and CMDB ** I wrote a paper on this topic and used it in various training classes to help people understand what Asset Management is in relation to the CMDB and vice versa. I've included the content below. Sorry the file is too big to attach to the email for the list server. Email me if you would like the PDF though. I wrote the content when Remedy was at version 703 but I don't think any of the concepts have really changed although all of them could be expounded upon as users become more advanced. HTH, Janie Understanding the relationship between Asset Management and the CMDB Remedy v 703 Janie Sprenger mailto:janiespren...@gmail.com janiespren...@gmail.com November 2009 Introduction This paper introduces you to Asset Management and the CMDB. The following topics are discussed: § file:///C:\Users\jsprenger\Documents\Remedy\MyTechnical\UnderstandingAsseta ndtheCMDB.docx#_Toc380073754 Understanding Asset Management § file:///C:\Users\jsprenger\Documents\Remedy\MyTechnical\UnderstandingAsseta ndtheCMDB.docx#_Toc380073755 Understanding Configuration Management § file:///C:\Users\jsprenger\Documents\Remedy\MyTechnical\UnderstandingAsseta ndtheCMDB.docx#_Toc380073756 Understanding the CMDB § file:///C:\Users\jsprenger\Documents\Remedy\MyTechnical\UnderstandingAsseta ndtheCMDB.docx#_Toc380073757 Configuration and Asset Management Differences § file:///C:\Users\jsprenger\Documents\Remedy\MyTechnical\UnderstandingAsseta ndtheCMDB.docx#_Toc380073758 How the CMDB and Asset Management work together · Understanding Asset Management Processes Understanding Asset Management What is Asset Management? Asset Management is the discipline of managing an Asset through its lifecycle from requisition to retirement. Asset Management is comprised of activities which relate to: · Managing an Assets financial considerations (procurement, leasing, vendor management, cost accounting, etc) · Contractual agreements and commitments (purchase requisitions and purchase orders, support and/or maintenance agreements, warranties, licensing, etc) · Management of inventory Asset Management activities are performed for the purpose of maintaining an optimal balance between business service requirements, costs, budget predictability and contractual and/or regulatory compliance. What is an Asset? An Asset is any property with a commercial business value. Understanding Configuration Management What is Configuration Management? Configuration Management is the process of keeping control of the ever evolving and inter-related IT configuration items that make up the organizations IT infrastructure. The objective of Configuration Management is to identify configuration items, and to systematically record changes to those items for purposes of maintaining data integrity as it relates to the configuration items characteristics, relationships, traceability, and audit-ability. Configuration Management begins once the configuration item has entered the infrastructure and ends when it has been officially removed from use within the infrastructure. Configuration Management encompasses all IT configuration items that impact the organizations infrastructure including servers, routers, software, services, personnel and processes. What is a CI? A CI is a configuration item and is any component of an infrastructure. For example, a CI can be hardware or software components, a service, an inventory location, or a network (LAN or WAN), etc. CIs can vary widely in complexity, size, and type, from an entire system to a single component. Understanding the CMDB What is a CMDB? A CMDB is a tool for Configuration Management. The CMDB contains CIs. If implemented correctly, the CMDB will show a complete view of your infrastructure and related services, assets, components, and software. Where CIs come from There are primarily two methods for the CMDB to be populated: Manual and Automated. The Manual method requires that a user enter information to create the CI. The Automated method depends on an integration with another data source to populate the data in the CMDB. Configuration and Asset Management Differences What is the difference? The process of managing IT configuration items actually starts with an inventory list from Finance showing Asset tags and locations. The Asset Management process adds financial and Asset lifecycle data. The Configuration Management process builds on the Asset database for CIs that will be under Incident or Change Management. The Configuration Management process adds relationship information between CIs. This allows
Asset Management and CMDB
Hello List, This is me again :) What is asset management ? - Application used to manage the CIs What is CMDB ? - A database used to manage the CIs Both seems to be same for me. What is the difference between both of them ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management and CMDB
Think of Asset management as the end user view into CMDB. Asset management as a process also involves putting financial, contractual, and/or license/warranty info associated to a CI. There's also a common saying which is: All Assets are CI's but all CI's are not assets. The thinking there is that your CMDB might have CI's in there that are logical such as business processes, services, that don't really have a dollar value and are not tracked as Assets. So, they still need to exist and be recorded in the CMDB but not tracked and managed by your Asset Management process. Sent from my iPhone On Feb 13, 2014, at 3:11 PM, Sweety sweetykhann...@gmail.com wrote: Hello List, This is me again :) What is asset management ? - Application used to manage the CIs What is CMDB ? - A database used to manage the CIs Both seems to be same for me. What is the difference between both of them ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management and CMDB
Asset Management is a different view that includes Asset specific attributes such as Financial information, Asset Lifecycle Status. All CIs are assets not all assets are CIs. -Original Message- From: Sweety sweetykhann...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 13, 2014 3:11 pm Subject: Asset Management and CMDB Hello List, This is me again :) What is asset management ? - Application used to manage the CIs What is CMDB ? - A database used to manage the CIs Both seems to be same for me. What is the difference between both of them ? ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management and CMDB
Asset is financial related and cm db relates to the relationships between objects as well as their setup or configuration. See the IT I glossary for exact definitions. Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: Sweety sweetykhann...@gmail.com Date:02/13/2014 3:11 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Asset Management and CMDB Hello List, This is me again :) What is asset management ? - Application used to manage the CIs What is CMDB ? - A database used to manage the CIs Both seems to be same for me. What is the difference between both of them ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management and CMDB
I wrote a paper on this topic and used it in various training classes to help people understand what Asset Management is in relation to the CMDB and vice versa. I've included the content below. Sorry the file is too big to attach to the email for the list server. Email me if you would like the PDF though. I wrote the content when Remedy was at version 703 but I don't think any of the concepts have really changed although all of them could be expounded upon as users become more advanced. HTH, Janie Understanding the relationship between Asset Management and the CMDB Remedy v 703 Janie Sprenger janiespren...@gmail.com November 2009 Introduction This paper introduces you to Asset Management and the CMDB. The following topics are discussed: § Understanding Asset Managementfile:///C:/Users/jsprenger/Documents/Remedy/MyTechnical/UnderstandingAssetandtheCMDB.docx#_Toc380073754 § Understanding Configuration Managementfile:///C:/Users/jsprenger/Documents/Remedy/MyTechnical/UnderstandingAssetandtheCMDB.docx#_Toc380073755 § Understanding the CMDBfile:///C:/Users/jsprenger/Documents/Remedy/MyTechnical/UnderstandingAssetandtheCMDB.docx#_Toc380073756 § Configuration and Asset Management Differencesfile:///C:/Users/jsprenger/Documents/Remedy/MyTechnical/UnderstandingAssetandtheCMDB.docx#_Toc380073757 § How the CMDB and Asset Management work togetherfile:///C:/Users/jsprenger/Documents/Remedy/MyTechnical/UnderstandingAssetandtheCMDB.docx#_Toc380073758 · *Understanding Asset Management Processes* Understanding Asset Management What is Asset Management? Asset Management is the discipline of managing an Asset through its lifecycle - from requisition to retirement. Asset Management is comprised of activities which relate to: · Managing an Asset's financial considerations (procurement, leasing, vendor management, cost accounting, etc) · Contractual agreements and commitments (purchase requisitions and purchase orders, support and/or maintenance agreements, warranties, licensing, etc) · Management of inventory Asset Management activities are performed for the purpose of maintaining an optimal balance between business service requirements, costs, budget predictability and contractual and/or regulatory compliance. What is an Asset? An Asset is any property with a commercial business value. Understanding Configuration Management What is Configuration Management? Configuration Management is the process of keeping control of the ever evolving and inter-related IT configuration items that make up the organization's IT infrastructure. The objective of Configuration Management is to identify configuration items, and to systematically record changes to those items for purposes of maintaining data integrity as it relates to the configuration item's characteristics, relationships, traceability, and audit-ability. Configuration Management begins once the configuration item has entered the infrastructure and ends when it has been officially removed from use within the infrastructure. Configuration Management encompasses all IT configuration items that impact the organization's infrastructure including servers, routers, software, services, personnel and processes. What is a CI? A CI is a *configuration item *and is any component of an infrastructure. For example, a CI can be hardware or software components, a service, an inventory location, or a network (LAN or WAN), etc. CIs can vary widely in complexity, size, and type, from an entire system to a single component. Understanding the CMDB What is a CMDB? A CMDB is a tool for Configuration Management. The CMDB contains CIs. If implemented correctly, the CMDB will show a complete view of your infrastructure and related services, assets, components, and software. Where CIs come from There are primarily two methods for the CMDB to be populated: Manual and Automated. The Manual method requires that a user enter information to create the CI. The Automated method depends on an integration with another data source to populate the data in the CMDB. Configuration and Asset Management Differences What is the difference? The process of managing IT configuration items actually starts with an inventory list from Finance showing Asset tags and locations. The Asset Management process adds financial and Asset lifecycle data. The Configuration Management process builds on the Asset database for CIs that will be under Incident or Change Management. The Configuration Management process adds relationship information between CIs. This allows services to be mapped, and then allows service performance to be managed. Each of these processes (Inventory, Asset, and Configuration Management) build on (and depend on) the previous process. *Configuration Management vs. Asset Management* *Configuration Management* *Asset Management* *Goal:* Provide logical model of IT environment as basis for ITIL process *Goal:* Manage Asset costs
Re: Roles and Applications - Remedy Asset Management
First of all, I want to thank everyone for their input. I checked and double checked everything you suggested. What I found is that my State is always blank when I'm in Dev Studio. So when I add a form to an application (in this case the Remedy Asset Management app) it was wiping out the State (which was set to Production-which I couldn't see). I'm working on version 8.1 of Dev Studio and version 7.6.04 sp4. My colleagues can see the state and they are working on Dev Studio version 7.6.4, but I can't. So that was the problem. UGH! Thanks again! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Thursday, October 31, 2013 8:43 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on ARS 7.5 patch 7. Rod On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: OK, I found where I can set the state. It's blank in Dev and in Stage. I changed it to Production on Stage (and Dev) and then saved the application.Refreshed the cache and still working the same way. Dev is fine Stage is not. This is an OOB application (Remedy Asset Management). The only thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_
Re: Roles and Applications - Remedy Asset Management
They are blank in both Dev and Staging. I changed them both to Production and restarted the services. They are both back to blank and staging is still not working. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, October 31, 2013 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Looks like they are the same on Dev and Stage. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaul, Seema Sent: Thursday, October 31, 2013 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, Couple things, you may want to check: Asset Admin, User, Viewer permission groups are mapped to CMDB computed groups, CMDB Data Change Group and CMDB Data View Groups. Open the Group form and make sure the asset permission mappings are still with the computed groups. Also in the Role form make sure the mappings for CMDB/Asset permisions are in tact to the CMDB roles. -Seema From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jase Brandon [jasebran...@gmail.com] Sent: Thursday, October 31, 2013 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 https://webmail.bmc.com/owa/?ae=PreFormActiona=ReplyAllt=IPM.Noteid= RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABd FiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ# Cell Phone: (717) 602-9460 https://webmail.bmc.com/owa/?ae=PreFormActiona=ReplyAllt=IPM.Noteid= RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABd FiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ# lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Looks like it's happening on all accounts with Asset Admin permissions, not just one. But I'll test that out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, October 31, 2013 11:36 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Oh, if you haven't already, check out the user form. We sometimes find that permissions has not been added to the user in the user form, even though it shows up in CTM:People. On Oct 31, 2013 9:44 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ARS 7.6.04 SP4 using Dev Studio 8.1 -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: RE: Roles and Applications - Remedy Asset Management Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Looks like the Overview Console is Public and the field is public as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I’m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to “View” the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It’s viewable for an account with Admin permissions, so it’s a permission issue right? I’ve compared all of these objects on Staging to Dev and they are exactly the same. I’m not sure why it’s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
I have seen this before: the user record is updated by workflow when permissions are added to CTM:People Permissions Group. Sometimes during data loading through the management tool, the user record is not synchronised correctly with the set of records in CTM:People Permissions Group. In fact, I have a Meta-Update script that validates/corrects the user record from the Permissions records :) Validate that the Asset Admin group id is in the User record's group list for that user. You can probably do it visually and fix it manually. If the associated group id is missing, delete and re-add the permission. Cheers Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: November-04-13 00:25 To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management Looks like the Overview Console is Public and the field is public as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It s viewable for an account with Admin permissions, so it s a permission issue right? I ve compared all of these objects on Staging to Dev and they are exactly the same. I m not sure why it s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.3426 / Virus Database: 3222/6805 - Release Date: 11/03/13 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Roles and Applications - Remedy Asset Management
I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
ARS 7.6.04 SP4 using Dev Studio 8.1 -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: RE: Roles and Applications - Remedy Asset Management Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Hi, On the off chance, is the application not in Production mode for this environment? _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Roles and Applications - Remedy Asset Management
Hey Lisa: 1.Was there a DB copy between some other environment and the Staging environment? 2.Have you tried removing the permissions that appear to be there, saving the test account, then resetting them? That resolves the kind of problem you've described for uswell, not every time, but probably at least 40% of the time. 3.Do you actually have enough Fixed/Floating licenses in Staging to cover the type of license that is set for the test account? Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 8:40 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.commailto:lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? ** ** -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION OPERATIONS *Sent:* 31 October 2013 14:40 *To:* arslist@ARSLIST.ORG *Subject:* Roles and Applications - Remedy Asset Management ** ** ** I’m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to “View” the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It’s viewable for an account with Admin permissions, so it’s a permission issue right? ** ** I’ve compared all of these objects on Staging to Dev and they are exactly the same. I’m not sure why it’s not showing up!!! ** ** Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form ** ** Everything is the same. ** ** Am I missing something? ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Would that be in the Roles form? I did a search on Remedy Asset Management and it looks like the Roles are mapped to the group in Production AND Test. Is this where I should be checking? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Yes, that option is in the Roles form. Have you check if another test user with Asset Admin permission can access the link? If so, sometimes I've seen user login ids get disconnected from their permissions. Have you removed the Asset Admin permission from your test user, logged in, logged out, then added the Asset Admin permission back to the user - then log in. The other thing I've noticed is that sometimes the local cache seems to be wrong - certain field labels will be completely wrong. Sometimes, deleting the browser's temporary cache and logging in again will resolve the problem. Have you checked logging in from another computer? Sorry if you've tried all this - just trying to throw out additional ideas for you. Janie On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Would that be in the Roles form? I did a search on Remedy Asset Management and it looks like the Roles are mapped to the group in Production AND Test. Is this where I should be checking? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Janie, It happens on any account (that's not an admin). These accounts used to be able to see the link, but not now. Dev is working normal and I've checked everything and Stage looks just like Dev (as far as the Application, form, Accounts, permissions, groups, roles.) But SOMETHING has to be missing and it happened on Tuesday. Still checking.thanks so much! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: Thursday, October 31, 2013 8:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Yes, that option is in the Roles form. Have you check if another test user with Asset Admin permission can access the link? If so, sometimes I've seen user login ids get disconnected from their permissions. Have you removed the Asset Admin permission from your test user, logged in, logged out, then added the Asset Admin permission back to the user - then log in. The other thing I've noticed is that sometimes the local cache seems to be wrong - certain field labels will be completely wrong. Sometimes, deleting the browser's temporary cache and logging in again will resolve the problem. Have you checked logging in from another computer? Sorry if you've tried all this - just trying to throw out additional ideas for you. Janie On Thu, Oct 31, 2013 at 5:09 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Would that be in the Roles form? I did a search on Remedy Asset Management and it looks like the Roles are mapped to the group in Production AND Test. Is this where I should be checking? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Roles and Applications - Remedy Asset Management
OK, I found where I can set the state. It's blank in Dev and in Stage. I changed it to Production on Stage (and Dev) and then saved the application.Refreshed the cache and still working the same way. Dev is fine Stage is not. This is an OOB application (Remedy Asset Management). The only thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on ARS 7.5 patch 7. Rod On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: OK, I found where I can set the state. It's blank in Dev and in Stage. I changed it to Production on Stage (and Dev) and then saved the application.Refreshed the cache and still working the same way. Dev is fine Stage is not. This is an OOB application (Remedy Asset Management). The only thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I’m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to “View” the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It’s viewable for an account with Admin permissions, so it’s a permission issue right? I’ve compared all of these objects on Staging to Dev and they are exactly the same. I’m not sure why it’s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Hi Lisa, Couple things, you may want to check: Asset Admin, User, Viewer permission groups are mapped to CMDB computed groups, CMDB Data Change Group and CMDB Data View Groups. Open the Group form and make sure the asset permission mappings are still with the computed groups. Also in the Role form make sure the mappings for CMDB/Asset permisions are in tact to the CMDB roles. -Seema From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jase Brandon [jasebran...@gmail.com] Sent: Thursday, October 31, 2013 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, have you checked the overview console form permissions on the z3_left nav (field that isn't displayed if you aren't an admin)? Just trying to cover all bases here. HTH - Jase Sent from my iPhone On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.milmailto:lisa.kemes@dla.mil wrote: ** I’m about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to “View” the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It’s viewable for an account with Admin permissions, so it’s a permission issue right? I’ve compared all of these objects on Staging to Dev and they are exactly the same. I’m not sure why it’s not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437[data:image/png;base64,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]https://webmail.bmc.com/owa/?ae=PreFormActiona=ReplyAllt=IPM.Noteid=RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABdFiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ# Cell Phone: (717) 602-9460[data:image/png;base64,iVBORw0KGgoNSUhEUgAAABAQCAYf8/9hCXBIWXMAAA7EAAAOxAGVKw4bIGNIUk0AAHolAACAgwAA+f8AAIDpAAB1MAAA6mAAADqYAAAXb5JfxUYAAAKLSURBVHjadJPfS5NhFMe/21xvuhXRyJAZroiSrJnbRdT7vrAf5HBaK5RABmEEwQIvkpZ/QRcWXdSFw5soKaF0F7qZeLO13mGBDpQsf5CoxVKHOt0Pctp2uvEdrzG/V+c553w/54HnPDIiQiGpPMETABoB2AAYd9MRAMMAvGmX+RcAyAoBVJ7gZQDtABworH4AHWmX+bOMZdkjCoXiUzabvcAwzPSsob5p/VTNY9GcdpnxdmYZ9wJThSCtCr1e/4XjuNPd3d1KjUZzaGbI27ysqzGQoggAsLa1A7ehArrDxfDNr0oBlQB+wmKxbJFEL968SxoamsjkHaPU9l9piUo6A0RE1DG2QCWdASrpDAzJM5kMI8XecdjVxfEl+K9dxFgsgUvvR6HyBKHyBAEATyKLeGSsENuNcqk5kUjEGm7fzcYqr0ClVODl99+YXEvl6+c1amjVe+ahiGGYaUEQKnmeh91uL43rqheixjpdmzCL11er0PcjhrTLvMfUJsyKYUSeyWQ6enp6tgCgrKxsfbP8bB8AdE1G89cOReMAgOv+Cag8QXRNRkXAsDwcDr+am5tLCYKA3t7eo2dG+1vVK/MfpRPtA+MIReMYaKj+/xm9MiICx3EmpVL5wefzFavValis1u1vvHMkdfykCQC0kSGUTo+Ajmnx1dSC7IGD+UUCEYGIwLKsyWazrSeTSSIiMpnNf7Ttz5+ec96fr7/VnE0mk+QfHMzV3WjcKH/4rEr05QGFIA6HY4llWRLPRER+v3/HYrFMFQSIkNra2tVQKJSlfcSyLO0LECFWq3XF6XRGA4HAptTsdrsXeZ6fEHtl+31nAOA4rkUulz/I5XL63dQGgHEAN8Ph8AYA/BsAt4ube4GblQIASUVORK5CYII=]https://webmail.bmc.com/owa/?ae=PreFormActiona=ReplyAllt=IPM.Noteid=RgBYH%2fWLA6x%2fS7Yrp%2b4Hap6OBwDxy8St%2botbRpLEXXgBbEvbAC6oBgALAABdFiGVQU9UTKsKkmb3G705ADzkFOxGAAAJ# lisa.ke...@devtechnology.commailto:lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Roles and Applications - Remedy Asset Management
Oh, if you haven't already, check out the user form. We sometimes find that permissions has not been added to the user in the user form, even though it shows up in CTM:People. On Oct 31, 2013 9:44 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ARS 7.6.04 SP4 using Dev Studio 8.1 -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: RE: Roles and Applications - Remedy Asset Management Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Asset Management Keys and Versions 7.6.4
I worked extensively on Asset Management in 7.0.3, and while I've done some things with it after upgrading to 7.6.4, I've not looked into this yet. Specifically, my user is asking where to enter license key information. If I do a search of forms, I see the Keys and Versions table, but I can't find a way to get to it from either the Contract Management Console or the SAM Console. It seems like going into a Software License Contract and adding a License Certificate would be the right place to find it, but there are no fields such as on the Keys and Versions form like License Key. Does anyone have any idea how to get to this data? he system? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management Keys and Versions 7.6.4
The concept of License Keys is not speicifically captured, the recommendation is to create a CI type document with this information and then relate it to the Software Contract. You can also create a Work Info entry on the Software Contract with the License Key as the Work Info Type. The first answer will not require customization, the secound would. -Original Message- From: Pierson, Shawn shawn.pier...@energytransfer.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jun 20, 2013 12:47 pm Subject: Asset Management Keys and Versions 7.6.4 ** I worked extensively on Asset Management in 7.0.3, and while I’ve done some things with it after upgrading to 7.6.4, I’ve not looked into this yet. Specifically, my user is asking where to enter license key information. If I do a search of forms, I see the Keys and Versions table, but I can’t find a way to get to it from either the Contract Management Console or the SAM Console. It seems like going into a Software License Contract and adding a License Certificate would be the right place to find it, but there are no fields such as on the Keys and Versions form like “License Key”. Does anyone have any idea how to get to this data? he system? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management Keys and Versions 7.6.4
Thanks. The other thing I thought about was putting the license key in the Certificate ID field of the License Certificate. I don’t know if that would cause problems or not, but we have a few client apps that are licensed individually so I’m trying to find a simple way to give them to track license keys. Hopefully the person that made the decision to remove that functionality (and leave the form around behind the scenes) is no longer a BMC employee. It’s kind of dumb to have a Software Asset Management system that can’t even track a license key. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Thursday, June 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management Keys and Versions 7.6.4 ** The concept of License Keys is not speicifically captured, the recommendation is to create a CI type document with this information and then relate it to the Software Contract. You can also create a Work Info entry on the Software Contract with the License Key as the Work Info Type. The first answer will not require customization, the secound would. -Original Message- From: Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Thu, Jun 20, 2013 12:47 pm Subject: Asset Management Keys and Versions 7.6.4 ** I worked extensively on Asset Management in 7.0.3, and while I’ve done some things with it after upgrading to 7.6.4, I’ve not looked into this yet. Specifically, my user is asking where to enter license key information. If I do a search of forms, I see the Keys and Versions table, but I can’t find a way to get to it from either the Contract Management Console or the SAM Console. It seems like going into a Software License Contract and adding a License Certificate would be the right place to find it, but there are no fields such as on the Keys and Versions form like “License Key”. Does anyone have any idea how to get to this data? he system? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Change Management Asset management 7.6.04
Dears, Please I need your support to provide me with a document that illustrate the practical full cycle to create CRQ and how this will effect on Asset management specially In Inventory value. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Asset Management: Setting up leases
Hello, I thought I would reach out to this group to see if someone has a procedure or a way to make a standard lease within Remedy (7.6). I am trying to build out a standard operating Lease for 36 months. I cannot for the life of me create a monthly schedule of payments, without manually adding all 36 months for payments... There's got to be a better way than adding 36 payment entries. -Kris Kristopher Wong General Dynamics Canada Service Owner Licensing | BRM IT Phone: 613-596-7357 Email: kris.w...@gdcanada.com The information contained in this e-mail message is PRIVATE. It may contain confidential information and may be legally privileged. It is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any dissemination, distribution or reproduction of this communication is strictly prohibited. If the intended recipient(s) cannot be reached or if a transmission problem has occurred, please notify the sender immediately by return e-mail and destroy all copies of this message. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.png
Asset Management In Inventory
When the record is In Inventory status, if you try to make a change to the record (notes or scan date or anything) it doesn't let you stating Pleae Select the inventory Location Information even though this has already been done when we changed it to In Inventory and saved it in the first place. Sometimes it even takes the record out of In Inventory and moves it to deployed and it's still in Manage Inventory. So my first question is, if a CI is in In Inventory, aren't you able to update the CI? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management In Inventory
I think when you look at it as an Asset process, it shouldn't be in inventory if you are making changes to it. It should be in some other status and then put back into inventory. That's a pure process look at it. I don't see that working IRL but I think that's why you're seeing errors. Sent from my iPhone On Mar 1, 2013, at 2:10 PM, Lisa Kemes lisa.ke...@gmail.com wrote: ** When the record is In Inventory status, if you try to make a change to the record (notes or scan date or anything) it doesn't let you stating Pleae Select the inventory Location Information even though this has already been done when we changed it to In Inventory and saved it in the first place. Sometimes it even takes the record out of In Inventory and moves it to deployed and it's still in Manage Inventory. So my first question is, if a CI is in In Inventory, aren't you able to update the CI? Lisa _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Fwd: Asset Management In Inventory
Sorry ARS 7.6.04 SP2 -- Forwarded message -- From: Lisa Kemes lisa.ke...@gmail.com Date: Fri, Mar 1, 2013 at 2:10 PM Subject: Asset Management In Inventory To: arslist@arslist.org When the record is In Inventory status, if you try to make a change to the record (notes or scan date or anything) it doesn't let you stating Pleae Select the inventory Location Information even though this has already been done when we changed it to In Inventory and saved it in the first place. Sometimes it even takes the record out of In Inventory and moves it to deployed and it's still in Manage Inventory. So my first question is, if a CI is in In Inventory, aren't you able to update the CI? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management In Inventory
OK, then has anyone experienced the problem when someone tries to change a CI that's in In Inventory status, get the error message, close the form (without saving the changes) and then the status automatically get set to Deployed? I can recreate it. Also it stays on the Manage Inventory table as well. I'll have to check the logs. Lisa On Fri, Mar 1, 2013 at 2:12 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** I think when you look at it as an Asset process, it shouldn't be in inventory if you are making changes to it. It should be in some other status and then put back into inventory. That's a pure process look at it. I don't see that working IRL but I think that's why you're seeing errors. Sent from my iPhone On Mar 1, 2013, at 2:10 PM, Lisa Kemes lisa.ke...@gmail.com wrote: ** When the record is In Inventory status, if you try to make a change to the record (notes or scan date or anything) it doesn't let you stating Pleae Select the inventory Location Information even though this has already been done when we changed it to In Inventory and saved it in the first place. Sometimes it even takes the record out of In Inventory and moves it to deployed and it's still in Manage Inventory. So my first question is, if a CI is in In Inventory, aren't you able to update the CI? Lisa _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Asset Management In Inventory
I think this has to do with the Reconciliation engine and is probably working as designed. Problem is, the customer is requesting that they be able to update CI's that are in In Inventory. Let me know if there is anyone out there that has crossed this path before. Thanks! Lisa On Fri, Mar 1, 2013 at 2:25 PM, Lisa Kemes lisa.ke...@gmail.com wrote: OK, then has anyone experienced the problem when someone tries to change a CI that's in In Inventory status, get the error message, close the form (without saving the changes) and then the status automatically get set to Deployed? I can recreate it. Also it stays on the Manage Inventory table as well. I'll have to check the logs. Lisa On Fri, Mar 1, 2013 at 2:12 PM, Tauf Chowdhury taufc...@gmail.comwrote: ** I think when you look at it as an Asset process, it shouldn't be in inventory if you are making changes to it. It should be in some other status and then put back into inventory. That's a pure process look at it. I don't see that working IRL but I think that's why you're seeing errors. Sent from my iPhone On Mar 1, 2013, at 2:10 PM, Lisa Kemes lisa.ke...@gmail.com wrote: ** When the record is In Inventory status, if you try to make a change to the record (notes or scan date or anything) it doesn't let you stating Pleae Select the inventory Location Information even though this has already been done when we changed it to In Inventory and saved it in the first place. Sometimes it even takes the record out of In Inventory and moves it to deployed and it's still in Manage Inventory. So my first question is, if a CI is in In Inventory, aren't you able to update the CI? Lisa _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Bar Code Software for Asset Management
Good Day Jesus Hope you are well… We saw your request on ARLists and we can confirm that we have a solution that meets this requirement. We have successfully implemented this in a number of AR Based solutions, both ITSM and Custom built. We have a write-up of this on our website (http://www.metaweave.co.za/products/metaweave/barcode.htm ) Please feel free to let me know how we can assist or if you need additional information. Kind Regards Jannie Stander: Director Operations - metaWEAVE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Bar Code Software for Asset Management
I have used Mobile Reach to accomplish this with great success on a various projects. This product is easy to install, configure and customize to meet your needs. Also, when looking at support for a product, Mobile Reach goes above and beyond the call of duty. There are a few ways to print barcode labels, but it depends on your environment and how you want to incorporate that feature. There are mobile printers and normal desktop printers and each one has it merits depending on how you are set up. Having pre-printed labels in a roll that your mobile techs carry, apply to the asset, scan the value and associate it to the asset might be the best avenue. These guys have probably seen it done a number of ways, so you should talk to them for your needs. You can contact Mike McKee mmc...@mobilereach.commailto:mmc...@mobilereach.com for more details. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, January 31, 2013 9:37 AM To: arslist@ARSLIST.ORG Subject: Bar Code Software for Asset Management ** Greetings fellow Remedy Islanders, I am currently working on a project to move our Asset Management functions out of the SAP dark ages and into Remedy's Asset Management. In doing the gap analysis we found that there is not native functionality in Remedy to upload Barcoded inventory into the system or to create barcode labels based on CI numbers. I am sure that there probably is a way to do it by way of exports to Excel, but we would really like an all-inclusive solution. Do any of you use any bar-code scanner software that will load CIs to a CMDB data set and create Barcodes based on a CI range? As usual, we have a very aggressive timeline and this has become a show stopper issue for our SAP Asset Managers. Please let me know which vendors offer this type of solution. Thank you in advance, Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Bar Code Software for Asset Management
Greetings fellow Remedy Islanders, I am currently working on a project to move our Asset Management functions out of the SAP dark ages and into Remedy's Asset Management. In doing the gap analysis we found that there is not native functionality in Remedy to upload Barcoded inventory into the system or to create barcode labels based on CI numbers. I am sure that there probably is a way to do it by way of exports to Excel, but we would really like an all-inclusive solution. Do any of you use any bar-code scanner software that will load CIs to a CMDB data set and create Barcodes based on a CI range? As usual, we have a very aggressive timeline and this has become a show stopper issue for our SAP Asset Managers. Please let me know which vendors offer this type of solution. Thank you in advance, Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SW00412378 - Fixing the 7.6.4 Asset Management Console
Just a heads up, if you are on 7.6.4 and your users are angry that Asset Management is less useful than prior versions because BMC removed the search by Role functionality from the Asset Management console, I found the above item in the Supportweb knowledge base that includes a hotfix to restore that functionality. We're testing it now and so far it works exactly how it used to, and brings a small but hugely important function back to the tool. One difference between past versions of Asset Management (if I recall correctly) is that this brings up all CIs across the Classes. For example, you can set the role to Used By, select a specific user, and it will show you all of the PCs, monitors, printers, etc. related to that user. No more forcing I.T. technicians to go into the People records and go to the CIs tab just to see a list of what equipment someone has. This doesn't seem to be a new hotfix, but it's one I had never heard of so I wanted to post something here in case someone else is in the same situation I was and looking to build something custom for this functionality. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SW00412378 - Fixing the 7.6.4 Asset Management Console
link please.. if you would.. are you on sp1, 2, or 3 On Wed, May 30, 2012 at 3:09 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Just a heads up, if you are on 7.6.4 and your users are angry that Asset Management is less useful than prior versions because BMC removed the search by Role functionality from the Asset Management console, I found the above item in the Supportweb knowledge base that includes a hotfix to restore that functionality. We’re testing it now and so far it works exactly how it used to, and brings a small but hugely important function back to the tool. ** ** One difference between past versions of Asset Management (if I recall correctly) is that this brings up all CIs across the Classes. For example, you can set the role to “Used By”, select a specific user, and it will show you all of the PCs, monitors, printers, etc. related to that user. No more forcing I.T. technicians to go into the People records and go to the CIs tab just to see a list of what equipment someone has. ** ** This doesn’t seem to be a new hotfix, but it’s one I had never heard of so I wanted to post something here in case someone else is in the same situation I was and looking to build something custom for this functionality. ** ** Thanks, ** ** *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SW00412378 - Fixing the 7.6.4 Asset Management Console
duh, now I see the SW00412378 -- blind man driving BMC truck Watch out! On Wed, May 30, 2012 at 3:20 PM, patrick zandi remedy...@gmail.com wrote: link please.. if you would.. are you on sp1, 2, or 3 On Wed, May 30, 2012 at 3:09 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Just a heads up, if you are on 7.6.4 and your users are angry that Asset Management is less useful than prior versions because BMC removed the search by Role functionality from the Asset Management console, I found the above item in the Supportweb knowledge base that includes a hotfix to restore that functionality. We’re testing it now and so far it works exactly how it used to, and brings a small but hugely important function back to the tool. ** ** One difference between past versions of Asset Management (if I recall correctly) is that this brings up all CIs across the Classes. For example, you can set the role to “Used By”, select a specific user, and it will show you all of the PCs, monitors, printers, etc. related to that user. No more forcing I.T. technicians to go into the People records and go to the CIs tab just to see a list of what equipment someone has. ** ** This doesn’t seem to be a new hotfix, but it’s one I had never heard of so I wanted to post something here in case someone else is in the same situation I was and looking to build something custom for this functionality. ** ** Thanks, ** ** *Shawn Pierson * Remedy Developer | Energy Transfer ** ** Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Two Asset Management Questions
Good morning folks, I think I already know the answer to these questions, but I wanted to see if perhaps I was missing something because there is no good way to get this information out of Asset Management even though these are basic, common scenarios. For these examples, I'm using Asset Management 7.6.4 with a user that has Asset Admin rights. 1. From within Asset Management, how do you bring up a list of all CIs Used By an individual. This existed in 7.0.3 in the Asset management Console, but appears to not exist in 7.6.4. 2. From within Asset Management, how do you bring up a list of all CIs in a specific location, such as what you would need to update if you were moving someone from one office to another? As far as I know, there is no way to actually do either of these within Asset Management. I can solve #1 by going into the People record and pulling up the list of CIs, but that's extremely cumbersome when you are trying to work within Asset Management. For the second item, the only way an end user that doesn't have access to the BaseElement form to do that would be within BMC Analytics. I'm really hoping that I am wrong about these, although it does seem like BMC has basically given up on the concept of Asset Management to focus exclusively on the CMDB, but even then, how useful can the CMDB be if you can't do basic queries like these? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Two Asset Management Questions
Hi Shawn: Question n° 1 can be solved using AST:AssetPeople forms which stores relationships between Assets and Companies, Organizations, Support Groups and People. Question n° 2 can be solved using Manage Bulk Updates options in Asset Management Console, which allows you to search CI's by Site and modify them in terms of a new site. Also you can do action given by question n° 2 using AST:Base Element form or BMC.CORE:BMC_BaseElement form. HTH, Alejandro De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Pierson, Shawn Enviado el: Miércoles, 08 de Febrero de 2012 12:24 Para: arslist@ARSLIST.ORG Asunto: Two Asset Management Questions ** Good morning folks, I think I already know the answer to these questions, but I wanted to see if perhaps I was missing something because there is no good way to get this information out of Asset Management even though these are basic, common scenarios. For these examples, I'm using Asset Management 7.6.4 with a user that has Asset Admin rights. 1. From within Asset Management, how do you bring up a list of all CIs Used By an individual. This existed in 7.0.3 in the Asset management Console, but appears to not exist in 7.6.4. 2. From within Asset Management, how do you bring up a list of all CIs in a specific location, such as what you would need to update if you were moving someone from one office to another? As far as I know, there is no way to actually do either of these within Asset Management. I can solve #1 by going into the People record and pulling up the list of CIs, but that's extremely cumbersome when you are trying to work within Asset Management. For the second item, the only way an end user that doesn't have access to the BaseElement form to do that would be within BMC Analytics. I'm really hoping that I am wrong about these, although it does seem like BMC has basically given up on the concept of Asset Management to focus exclusively on the CMDB, but even then, how useful can the CMDB be if you can't do basic queries like these? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Two Asset Management Questions
Alejandro, Thanks for the suggestions. For the specific use cases I am trying to solve, the users won't be able to go directly to the AST:AssetPeople form. I am going to make a custom form of some sort to use with Asset Management, but I think this functionality should exist out of the box. Also, the Bulk Update goes down to the Site level, but in the case that you are moving an office, I would need to have the Room field present as well. This is another area I'm going to have to customize that I think should work out of the box. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alejandro Canon Sent: Wednesday, February 08, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Two Asset Management Questions ** Hi Shawn: Question n° 1 can be solved using AST:AssetPeople forms which stores relationships between Assets and Companies, Organizations, Support Groups and People. Question n° 2 can be solved using Manage Bulk Updates options in Asset Management Console, which allows you to search CI's by Site and modify them in terms of a new site. Also you can do action given by question n° 2 using AST:Base Element form or BMC.CORE:BMC_BaseElement form. HTH, Alejandro De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Pierson, Shawn Enviado el: Miércoles, 08 de Febrero de 2012 12:24 Para: arslist@ARSLIST.ORG Asunto: Two Asset Management Questions ** Good morning folks, I think I already know the answer to these questions, but I wanted to see if perhaps I was missing something because there is no good way to get this information out of Asset Management even though these are basic, common scenarios. For these examples, I'm using Asset Management 7.6.4 with a user that has Asset Admin rights. 1. From within Asset Management, how do you bring up a list of all CIs Used By an individual. This existed in 7.0.3 in the Asset management Console, but appears to not exist in 7.6.4. 2. From within Asset Management, how do you bring up a list of all CIs in a specific location, such as what you would need to update if you were moving someone from one office to another? As far as I know, there is no way to actually do either of these within Asset Management. I can solve #1 by going into the People record and pulling up the list of CIs, but that's extremely cumbersome when you are trying to work within Asset Management. For the second item, the only way an end user that doesn't have access to the BaseElement form to do that would be within BMC Analytics. I'm really hoping that I am wrong about these, although it does seem like BMC has basically given up on the concept of Asset Management to focus exclusively on the CMDB, but even then, how useful can the CMDB be if you can't do basic queries like these? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Manual add software, license
Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software --- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.comhttp://www.bmc.com/ toshiyasu_m...@bmc.commailto:toshiyasu_m...@bmc.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs
Re: Asset Management - Manual add software, license
The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 16:37 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software --- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.com http://www.bmc.com/ toshiyasu_m...@bmc.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes
Re: Asset Management - Manual add software, license
I did get the license engine to match up - I had updated the Market Version to be Pro / 12 instead of matching the 'Model/Version' value of Pro / 12.0 in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the same as far as licensing was concerned. Once I updated the 'Related Product Categorization' in the License Certificate, the engine did match certs to products. But this brings me back to the primary questions and the reason I wanted to do this manually: The engine did not match them correctly. Here is the situation: We have two 3-person license certificates ...-421 and ...-665, based off the same software contract. We have five users currently licensed, three on ...-665 and two on ...-421. Who (which product CI) goes on which (certificate) is already set in our records and needs to be set the same in Remedy. In the Asset Mgmt. User guide, it says that you can manually attach certs to products in this way, and then run the license engine. I manually attached the certs to the products as above, the correct three on ...-665 and the correct two on ...-421. When I run the engine job, instead of using the connections already there, it destroys those, then drops all five products onto the ...-665 cert, pushing it out of compliance. Is this normal? Isn't there some way to tell the engine to just validate what is already there? If I have five different certificates, each bought at different times for different people, how do I keep the license engine from randomly distributing these entries every time it runs??? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 16:37 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email
Re: Asset Management - Manual add software, license
Logan, 1. SAM console Certificate and related CIs (or Unrelated CIs there are three tables in the Console) is only supporting RLE engine running results not manually adding Software Asset CIs (no matter what relationship type, Attached To, or other relationship type), that is as design. You should use license engine to confirm the connections (relationships). 2. Please choose license Job type to ALL instead of COMPLIANCE if haven't gotten any CI connection before. 3. Asset Management document have listed trouble shooting about not found CI connection or compliance status (deploy number) results are not expected. Please double check these (1)Make sure Software Asset CI records (Product) has the same Company as License Certificate and License Job (2)Make sure that license type using in License Certificate is the same as License Job (e.g. Per copy) (3)Make sure the License Certificate status is Active and Connect to Engine flag changes to Yes in Certificate form, and save the changes. (4)Make sure that License Job qualification covers what you want (you can leave product name, market version, tier 1, 2, 3 fields empty so RLE engine will check, make connection and calculate deploy number in a large scope of CI may take a little longer). 4. You can verify log to check connection but the log is more use for trouble shooting (error identification). Charles From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, January 05, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset
Re: Asset Management - Manual add software, license
If you create a new license contract with the same categorisation as one that exists then you should have been given the option to relate them together. This takes care of situations where you may have bought some licenses then later bought some more for the same software. If you do this then the engine will relate the CI's it finds to the first certificate and, when the number related equals the number on the certificate, relate the rest to the second certificate. You can't specify exactly which CI's connect to which certificate but you can specify which order the related certificates are used in (e.g. the one with the cheapest maintenance rate first) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 18:06 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** I did get the license engine to match up - I had updated the Market Version to be Pro / 12 instead of matching the 'Model/Version' value of Pro / 12.0 in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the same as far as licensing was concerned. Once I updated the 'Related Product Categorization' in the License Certificate, the engine did match certs to products. But this brings me back to the primary questions and the reason I wanted to do this manually: The engine did not match them correctly. Here is the situation: We have two 3-person license certificates .-421 and .-665, based off the same software contract. We have five users currently licensed, three on .-665 and two on .-421. Who (which product CI) goes on which (certificate) is already set in our records and needs to be set the same in Remedy. In the Asset Mgmt. User guide, it says that you can manually attach certs to products in this way, and then run the license engine. I manually attached the certs to the products as above, the correct three on .-665 and the correct two on .-421. When I run the engine job, instead of using the connections already there, it destroys those, then drops all five products onto the .-665 cert, pushing it out of compliance. Is this normal? Isn't there some way to tell the engine to just validate what is already there? If I have five different certificates, each bought at different times for different people, how do I keep the license engine from randomly distributing these entries every time it runs??? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 16:37 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what
Re: Asset Management - Manual add software, license
Logan, A small correction, in (3) change status of License Certificate to Executed (not Active as it doesn't provide such status value, sorry) and make sure Engine connection is Yes and save the update. Toshiyasu From: Mori, Toshiyasu Sent: Thursday, January 05, 2012 10:07 AM To: arslist@ARSLIST.ORG Subject: RE: Asset Management - Manual add software, license Logan, 1. SAM console Certificate and related CIs (or Unrelated CIs there are three tables in the Console) is only supporting RLE engine running results not manually adding Software Asset CIs (no matter what relationship type, Attached To, or other relationship type), that is as design. You should use license engine to confirm the connections (relationships). 2. Please choose license Job type to ALL instead of COMPLIANCE if haven't gotten any CI connection before. 3. Asset Management document have listed trouble shooting about not found CI connection or compliance status (deploy number) results are not expected. Please double check these (1)Make sure Software Asset CI records (Product) has the same Company as License Certificate and License Job (2)Make sure that license type using in License Certificate is the same as License Job (e.g. Per copy) (3)Make sure the License Certificate status is Active and Connect to Engine flag changes to Yes in Certificate form, and save the changes. (4)Make sure that License Job qualification covers what you want (you can leave product name, market version, tier 1, 2, 3 fields empty so RLE engine will check, make connection and calculate deploy number in a large scope of CI may take a little longer). 4. You can verify log to check connection but the log is more use for trouble shooting (error identification). Charles From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Thursday, January 05, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Still not getting a license connect. Here's what I tried: Redefined Quickbooks software as a Product CI type. Updated the categorization in the license certificates. Created five software instances (Product CI), QuickBooks-1 to 05. Created five laptops (Computer System CI), related them to people (Dependency - Used By), added software, one to each, using Component (Child) relationship. Each laptop now shows two child relationships, dependency to a person and component to a product (QuickBooks). Back to SAM console, opened license certificates, created 'Attached To' relationships between license certificates and products (software) - all five product CIs are listed as Related CIs on the console, but the deployed numbers are still 0. Ran compliance only job - Found nothing at all - No CIs with certs, no CIs without certs, all four lines are 0s. Set job to do review and connect again - Found 5 CIs with no certs. Back to SAM console, the job disconnected all five product CIs again from the license certifications. Something is still throwing off the license engine. Again, is there anywhere in the documentation that explains what the License Engine uses to connect so I can check these details myself? The Product CIs and license certificates have the exact same categorization. Why isn't it accepting the 'Attached To' relationship I create manually? Do I have to use the license engine in order to confirm these connections (set the deployed values)? In this example, three specific items of software are supposed to be attached to one license cert, and two to another - if the license engine just maps whatever matches, how will I make sure it doesn't choose the wrong ones? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu Sent: Wednesday, January 04, 2012 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine
Re: Asset Management - Manual add software, license
Thanks Peter, that did work. Hopefully specifying the certificate a user is on won't be an issue. (I was able to go into the certificates and use the 'Manage Groups' On a related note, now that I understand how critical 'Market Version' is - Am I missing it on the Data Management tool spreadsheets for 7.6, or do I have to go in an set it manually for the software after I load it in? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** If you create a new license contract with the same categorisation as one that exists then you should have been given the option to relate them together. This takes care of situations where you may have bought some licenses then later bought some more for the same software. If you do this then the engine will relate the CI's it finds to the first certificate and, when the number related equals the number on the certificate, relate the rest to the second certificate. You can't specify exactly which CI's connect to which certificate but you can specify which order the related certificates are used in (e.g. the one with the cheapest maintenance rate first) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: 05 January 2012 18:06 To: arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** I did get the license engine to match up - I had updated the Market Version to be Pro / 12 instead of matching the 'Model/Version' value of Pro / 12.0 in keeping with the documented best practice so that I could have several versions (Pro /12.1, Pro / 12.2, etc.) that were all considered the same as far as licensing was concerned. Once I updated the 'Related Product Categorization' in the License Certificate, the engine did match certs to products. But this brings me back to the primary questions and the reason I wanted to do this manually: The engine did not match them correctly. Here is the situation: We have two 3-person license certificates ...-421 and ...-665, based off the same software contract. We have five users currently licensed, three on ...-665 and two on ...-421. Who (which product CI) goes on which (certificate) is already set in our records and needs to be set the same in Remedy. In the Asset Mgmt. User guide, it says that you can manually attach certs to products in this way, and then run the license engine. I manually attached the certs to the products as above, the correct three on ...-665 and the correct two on ...-421. When I run the engine job, instead of using the connections already there, it destroys those, then drops all five products onto the ...-665 cert, pushing it out of compliance. Is this normal? Isn't there some way to tell the engine to just validate what is already there? If I have five different certificates, each bought at different times for different people, how do I keep the license engine from randomly distributing these entries every time it runs??? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, January 05, 2012 11:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Asset Management - Manual add software, license ** The license certificate and CI's need to have the same Company value as well as matching categorisations. You don't need to relate the certificates to the CI's, the engine will do that for you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
Asset Management - Manual add software, license
We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs Company: PQ-GIO Status: Deployed Product Categorization - Tier 1: Software Tier 2: Application Tier 3: Third Party Product Name: QuickBooks Model/Version: Pro / 12.0 Manufacturer: Intuit, Inc. Financials - Cost Entries: License Certificate listed, Association Type Secondary, with the correct LC# Note that when I didn't have the market version set, I couldn't put in the related product categorization on the certificate, the most I could get was the Manufacturer and the Product Name. When this was all that was set, the License Engine run would say either the CIs had no certificates or that they had multiple (some of each), with no rhyme or reason that I could discern for which it picked. Any idea what I am missing here? Is there anything that documents that basic steps and requirements to manually enter a new piece of software and a license for it? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Manual add software, license
Logan, 1. Please relate People to parent CI (Computer System) not Software Asset CI with Used by role (then you should see Person is associated to the Computer System Relationships table, RLE rule checks Person relationship when work with Per copy license type). 2. CI Type BMC_Application is not Software Asset CI Type it doesn't support RLE engine rule, you should choose either of CI Types from System Component - Product, Package, Operating System, Patch, System Software, System - Software Server as Software CI. 3. if you use Purchase Line item UI to create line item, it will give you message to select Contract and/or license certificate when CI Type was chosen Software Asset CI. Toshiyasu Asset management QA lead, BMC Software --- Toshiyasu Mori (Charles) ITSM QA Engineer, Service Support Dept Room 2403, 91 E. Tasman Dr, San Jose, CA 95134, U.S.A Tel: 1-408-571-7270 Fax: 1-408-571-7001 BMC Software www.bmc.comhttp://www.bmc.com/ toshiyasu_m...@bmc.commailto:toshiyasu_m...@bmc.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, January 04, 2012 10:00 AM To: arslist@ARSLIST.ORG Subject: Asset Management - Manual add software, license ** We will be using an outside product for procurement, so I am testing the process of adding software and licenses on ARS/ITSM 7.6.4. Following the instructions in the Asset Management User guide, I have created Application CIs and related them to users, and created a software contract and license certificates, and I have used the 'Search for Existing Record to Relate' function on the 'Software Assets' tab of the license certificates to relate the software CIs (Application CI type). But this does not change the deployment numbers on the certificate. When I run the license engine job (does a full check on all CIs for this company), it removes this relationship and states that the CIs have no certificates. What do I need to match to have the license engine link the Application CIs to the certificates? Certificates Company: PQ-GIO Status: Executed License Type: Per copy Related to Product Category: Manufacturer: Intuit, Inc. Product Name: QuickBooks Market Version: 12.0 Cat 1: Software Cat 2: Application Cat 3: Third Party Application CIs Company: PQ-GIO Status: Deployed Product Categorization - Tier 1: Software Tier 2: Application Tier 3: Third Party Product Name: QuickBooks Model/Version: Pro / 12.0 Manufacturer: Intuit, Inc. Financials - Cost Entries: License Certificate listed, Association Type Secondary, with the correct LC# Note that when I didn't have the market version set, I couldn't put in the related product categorization on the certificate, the most I could get was the Manufacturer and the Product Name. When this was all that was set, the License Engine run would say either the CIs had no certificates or that they had multiple (some of each), with no rhyme or reason that I could discern for which it picked. Any idea what I am missing here? Is there anything that documents that basic steps and requirements to manually enter a new piece of software and a license for it? Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Management - Software license contracts - Microsoft Master Business Agreement, Data Management, categorization
Thank you, Toshiyasu!
I will look to the Product Dictionary and Catalog to update those entries.
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com
ProQuest...Start here. 2010 InformationWeek 500 Top Innovator
P Please consider the environment before printing this email.
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the sender, and delete the
message from your computer.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu
Sent: Tuesday, December 13, 2011 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Kelly,
Let me try to answer your question #2 and #4
2) about Software contract, Yes, you should use AST:AssetSoftware.
CTR:GenericContract is using for customized contract type (if you want to add
your own contract type, for example Rent Contract)
4) about Product Categorization, the data comes from PDL:Product Dictionary.
If you manually created product catalog, make sure you have add model/version
to Product Catalog, and in Model/Version dialog form (PDL:ProductModelVersion),
set Market Version and select Contract Required radio button to Yes. Also check
Company Association if is it not - Global -, that means the product catalog
restricted to certain company, then the Software Contract and License
Certificate company should match to.
If the product catalog was discovered from outside, check Atrium Normalization
to use proper normalize option for the imported dataset during data synchronize
to Atrium CMDB
PDL:Product Dictionary is a joined form from PDL:ProductModelVersion (joined
from PCT:Product Catalog and PCT:Product Model/Version)and PCT:Product Company
Association.
Toshiyasu
Asset Management QA in BMC.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Tuesday, December 13, 2011 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Hello all,
I have been working with Asset Management 7.6.4 to prepare to enter our current
contracts. My goal is to use the Data Management tool
(Transactional-Contract.xls) to import the bulk of the license data once I have
figured out the format to use. I have read through the AM docs (and a fair
amount of the CMDB ones), but I still have a few questions on what I've found
so far.
1.) Microsoft Master Business Agreements - We have negotiated a MBA with MS
under their Enterprise 6 Program, which gives us certain purchasing
abilities. We can add or remove software on a year by year basis, and the
numbers for each are 'trued up' each year as well. There is an MBA #, an
Enrollment #, a Software Assurance ID #, and an Agreement/Contract #. I have
listed my current strategy below. Does anyone have any other strategies,
recommendations for representing these kinds of agreements?
a. Master Contract for the MBA itself (with the {Enrollment #}-Master as
the Contract ID, and the MBA # as the Customer ID), then
b. Master Contracts underneath it for each year ({Enrollment #}-{year} as
Contract ID), then
c. Software License Contracts underneath each year master for each type
of software with a representative ID (Ex: Contract ID MS-EX-001-2011:
Microsoft MS - Exchange EX - First to use the MS-EX prefix 001 - Year
2011), and then
d. License Certificates for each Software License Contract (eventually to
connect to CIs from discovery tools, with same IDs).
2.)Importing Software License Contracts - The CTR-GenericContract tab
says not to use it for Software License contracts. I looked up the mappings in
the Data Mgmt Admin guide and it looks like I'm supposed to use
AST-AssetSoftware instead as this goes to CTR:ContractBase and
AST:AssetSoftware - Is this correct?
3.)What is used in the Contract Identifier field on the Data Mgmt tabs? Is
this used to connect contracts and masters? How do I determine what to put in
this column?
4.)When creating a license certificate with the dialog that pops up from
the Contract Add button, I can choose, say, Microsoft as a manufacturer,
but the categories available don't reflect the product categories I have
created, just the generics. Is this pulling from a different area?
Thanks in advance for your help, and any other advice for entering/maintaining
licenses would be welcome as well! :^)
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower
