31 AM, Levi Lippincott <
>> levi.lippinc...@gmail.com> wrote:
>>
>>> **
>>> Hello All,
>>>
>>> I'm working at a company that is looking to build out and enhance our
>>> Asset Management and CMDB utilization, potentially addin
d of magic that alleviates all the hard work. I have seen these
> places fail time and time again.
>
> Jason
> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott > wrote:
>
>> **
>
> Hello All,
>>
>> I'm working at a company that is looking to build o
ww.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, October 05, 2017 7:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset M
edu/helpdesk>
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, October 05, 2017 7:46 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training
**
A note on version 9.5... I don&
.@etsu.edu
>
> [image: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, October 05, 2017 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:*
mage: itslogo] <http://www.etsu.edu/helpdesk>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
> *Sent:* Thursday, October 05, 2017 7:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Re:
On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott
mailto:levi.lippinc...@gmail.com>> wrote:
**
Hello All,
I'm working at a company that is looking to build out and enhance our Asset
Management and CMDB utilization, potentially adding discovery later.
They are setting aside a training budge
>
> On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott > wrote:
>
>> **
>> Hello All,
>>
>> I'm working at a company that is looking to build out and enhance our
>> Asset Management and CMDB utilization, potentially adding discovery later.
>>
>> They are set
t; **
> Hello All,
>
> I'm working at a company that is looking to build out and enhance our
> Asset Management and CMDB utilization, potentially adding discovery later.
>
> They are setting aside a training budget and want to train our in house
> staff properly.
>
lture
>
> *Phone:* (904) 306-6805
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Levi Lippincott
> *Sent:* Thursday, October 5, 2017 10:31 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* CMDB/Asset Manageme
Lenny Warren
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Levi Lippincott
Sent: Thursday, October 5, 2017 10:31 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] CMDB/Asset Management Training
**
Hello All,
I&#
r USDA\OCIO\CTS\GSD\GAMB
>
> United States Department of Agriculture
>
> *Phone:* (904) 306-6805
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Levi Lippincott
> *Sent:* Thursday, October 5, 2017 10:31 AM
Management Training
**
Hello All,
I'm working at a company that is looking to build out and enhance our Asset
Management and CMDB utilization, potentially adding discovery later.
They are setting aside a training budget and want to train our in house staff
properly.
What would you all reco
Hello All,
I'm working at a company that is looking to build out and enhance our Asset
Management and CMDB utilization, potentially adding discovery later.
They are setting aside a training budget and want to train our in house
staff properly.
What would you all recommend as the best tra
Dear Listers,
Column Technologies India is Hosting a webinar on Triumph over the
Enterprise IT Asset Management Challenge. We are glad to invite you for this
webinar.
[http://www.columnit.com/in/images/stories/invites/botm-in/column-india-retina.png]<http://www.columnit.
Thanks, Janie, I ended up writing workflow that only fires for the
requesting group, and performs a goto action to 'jump over' the workflow
they had issue with.
rp
On 5/13/2015 2:44 PM, Janie Sprenger wrote:
**
This function is not configurable. Disabling Workflow is the only way
that I kno
This function is not configurable. Disabling Workflow is the only way that
I know of to stop the Inventory Location prompts and Inventory Transaction
counting.
Janie
On Fri, May 1, 2015 at 10:48 AM, Rick Phillips wrote:
> **
> Hi,
>
> My customer is not (presently) concerned with updating the
Hi,
My customer is not (presently) concerned with updating the location when
a CI changes status to /In Inventory/, and would like me to disable the
workflow that prompts them for location info. I realize that there are
backend forms that are populated with that data, but, again, they are
no
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Friday, January 23, 2015 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Asset Management - Status Values
Due to all the joins, adding new values causes SQL errors when trying to
Due to all the joins, adding new values causes SQL errors when trying to open
the Asset console afterwards. Customer has been advised to back off the idea
of editing Status.
___
UNSUBSCRIBE or access ARSlist Archives at
I agree that it is much easier and less techincal debt to add Status Reasons
that new Status. You will have to add it to one form called SYS:StatusReason
Menu Items and probably on the AST:Attributes form as well. I am not sure if
you have to add it to BMC.CORE:BMC_BaseElement through the Atrium
box.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger
Sent: Wednesday, January 21, 2015 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Asset Management - Status Values
**
I
In that case, no - there isn't a configuration form for editing CMDB Status
values that I have ever seen.
On Wed, Jan 21, 2015 at 12:18 PM, Ray Gellenbeck <
ray.gellenb...@redmangollc.com> wrote:
> Yes, but that form is not related to editing the Status values, that's
> just another one of the s
I get asked this question a lot too. Sometimes it comes down to
understanding what lifecycle event they are trying to capture with the
Status field so you can tell them what Status to use.
I relate every Status value to a lifecycle event that happens to a
CI/Asset. Generally speaking, once they
Yes, but that form is not related to editing the Status values, that's just
another one of the sub-forms I mentioned. That form's Status field is also ID7
and is also direct-entry values.
The question still remains if there is a function in ITSM for editing Asset
Status similar to how you can
Thanks to both of you and I agree 100% Rick. The client has been strongly
warned against this but I wanted to have my Plan B ready in case they ignore
counsel. We'll see what they decide.
___
UNSUBSCRIBE or access ARSl
Either way, it's one huge Matzoh ball. I would simply not go there. Of
all the customizations people might want, the Status field is the one we
should resist the most strongly.
Rick Cook
On Wed, Jan 21, 2015 at 12:07 PM, Janie Sprenger
wrote:
> **
> The form AST:Attributes works in conjunctio
The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7
looks like the status field but you'll probably find your Status field on
the AST:Attributes form in 8.1
On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck <
ray.gellenb...@redmangollc.com> wrote:
> A client wants to add mo
A client wants to add more Status values to the Asset record form (ITSM/ARS
8.1.01). I advised against the "technical debt" such a customization would
carry, but worse, it appears that the Status field on the Asset form doesn't
reference a menu, they are using the old Field ID7 with manually-en
2014 15:05
To: arslist@ARSLIST.ORG
Subject: Integration of Asset Management with Service Request Management
Hi all,
is it possible to integrate Asset Management and SRM?
The requester should chose a CI from asset management when he sends a new
service request.
When we define a SRD (using
You will need to create an AIF to provide this capability.
-Original Message-
From: team.rem...@libero.it
To: arslist
Sent: Wed, Apr 30, 2014 12:11 pm
Subject: Integration of Asset Management with Service Request Management
Hi all,
is it possible to integrate Asset Management and
Hi all,
is it possible to integrate Asset Management and SRM?
The requester should chose a CI from asset management when he sends a new
service request.
When we define a SRD (using Incident Template) is possible to associate an
asset?
Note
- I know that when I create an SRD I'm ab
Lisa, quite right you are about the DMT not having a spreadsheet for Asset!
Thanks for pointing that out. I must have been remembering about Incidents and
Change but when I actually looked at DMT 7.6.4 you can only import asset
relations, work logs and things like that. Asset (or CI) import is n
to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
Hello Salvo,
You should start with the Data Management Tool ("DMT") which is included
in ITSM 7.6.4. Look for the documentation called "Data Management
G
2014 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
Hello Salvo,
You should start with the Data Management Tool ("DMT") which is included
in ITSM 7.6.4. Look for the documentation called "Data Management
Guide.pdf" fo
none
http://www.daimler-trucksnorthamerica.com
Kenavo ar wech all
davin.lindner-gr...@raptek.com
Sent by: arslist@ARSLIST.ORG
04/01/2014 09:33 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Remedy 7.6: Bulk Loading of elements of Asset Management.
H
AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4.
> We are using for the first time Asset Management and we need to load for our
> organization, a large number of elements like cash desk, printers
> and so on (more or less 1 elements).
> Is there a way (for example Using Spreadsheets)
Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4.
We are using for the first time Asset Management and we need to load for our
organization, a large number of elements like cash desk, printers
and so on (more or less 1 elements).
Is there a way (for example Using Spreadsheets
We are upgrading to 7.6.04 SP5 on a separate box and when you click on
"Display CIs Where" field on the Asset Management Console under the
Advanced Filter section, the values are not sorted. I've checked
everything (the menu, the SYS:Form Field Selection form) and everything
is i
Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris
Sent: Thursday, February 20, 2014 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Clearing data (set to NULL) in Asset Management
**
Recently noticed that when we c
Not sure it's because you have the Sandbox enabled but it could be due to
having a matching Recon ID record in a 2nd dataset.
Not sure which fields you are running into but I noticed there's workflow
that sets the Status back to Deployed when I set the status to Delete in
the BMC.ASSET dataset fro
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris
Sent: Thursday, February 20, 2014 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Clearing data (set to NULL) in Asset Management
**
Recently noticed that when we clear out data it does not
Recently noticed that when we clear out data it does not stay that way.I'm
suspecting this is because I've got the Sandbox Enabled ("Yes"). Am I really
getting any benefit from this setting considering we do a fair amount of manual
updates, especially to In House Applications, which are not
Management and CMDB
**
I wrote a paper on this topic and used it in various training classes to
help people understand what Asset Management is in relation to the CMDB and
vice versa. I've included the content below. Sorry the file is too big to
attach to the email for the list server. Ema
I know many customers that could use that!
Sincerly,
David Charters
Charters Technologies
317-331-8985
Original message
From: Janie Sprenger
Date:02/13/2014 8:39 PM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management and CMDB
**
I wrote a paper on this
Subject: Asset Management and CMDB
Hello List,
This is me again :)
What is asset management ? - Application used to manage the CIs
What is CMDB ? - A database used to manage the CIs
Both seems to be same for me. What is the difference between both of them
I wrote a paper on this topic and used it in various training classes to
help people understand what Asset Management is in relation to the CMDB and
vice versa. I've included the content below. Sorry the file is too big
to attach to the email for the list server. Email me if you would lik
/2014 3:11 PM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Asset Management and CMDB
Hello List,
This is me again :)
What is asset management ? - Application used to manage the CIs
What is CMDB ? - A database used to manage the CIs
Both seems to be same for me. What is the difference between
Asset Management is a different view that includes Asset specific attributes
such as Financial information, Asset Lifecycle Status. All CIs are assets not
all assets are CIs.
-Original Message-
From: Sweety
To: arslist
Sent: Thu, Feb 13, 2014 3:11 pm
Subject: Asset Management and
Think of Asset management as the end user view into CMDB. Asset management as a
process also involves putting financial, contractual, and/or license/warranty
info associated to a CI. There's also a common saying which is: "All Assets are
CI's but all CI's are not assets.&qu
Hello List,
This is me again :)
What is asset management ? - Application used to manage the CIs
What is CMDB ? - A database used to manage the CIs
Both seems to be same for me. What is the difference between both of them
First of all, I want to thank everyone for their input.
I checked and double checked everything you suggested. What I found is
that my State is always blank when I'm in Dev Studio. So when I add a
form to an application (in this case the Remedy Asset Management app) it
was wiping ou
bject: Re: Roles and Applications - Remedy Asset Management
Looks like the Overview Console is Public and the field is public as well.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, October 31,
and Applications - Remedy Asset Management
**
Hi Lisa, have you checked the overview console form permissions on the z3_left
nav (field that isn't displayed if you aren't an admin)? Just trying to cover
all bases here. HTH - Jase
Sent from my iPhone
On Oct 31, 2013, at 9:39 AM, &quo
1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Oh, if you haven't already, check out the user form. We sometimes find
that permissions has not been added to the user in the user form, even
though it shows up in CTM:People.
On Oct 31, 2013 9:44 A
Asset Management
**
Hi Lisa,
Couple things, you may want to check:
Asset Admin, User, Viewer permission groups are mapped to CMDB computed
groups, CMDB Data Change Group and CMDB Data View Groups. Open the Group
form and make sure the asset permission mappings are still with the
computed groups
Wilson
Sent: Thursday, October 31, 2013 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Hi,
On the off chance, is the application not in "Production" mode for this
environment?
Kind Regards,
C
wrote:
> ARS 7.6.04 SP4 using Dev Studio 8.1
>
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Thursday, October 31, 2013 10:42 AM
> To: arslist@ARSLIST.ORG
> Subject: RE: Roles and Applications - Remedy Asset Management
>
> Oh, a
: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management
**
Hi Lisa, have you checked the overview console form permissions on the z3_left
nav (field that isn't displayed if you aren't an admin)? Just trying to cover
all bases here. HTH - Jase
Sent from my
RATIONS"
> wrote:
>
> **
> I’m about to pull my hair out. All of the sudden, our test account (that
> includes Asset Admin permissions) suddenly is not able to “View” the Asset
> Management link on the Applications list on the home page. This is in
> Staging. In D
application.Refreshed the cache and still working the same way. Dev
> is fine Stage is not.
>
> This is an OOB application (Remedy Asset Management). The only thing we
> do to this app is add some custom forms to it (to assume the roles).
>
> I might have to call support soon.
OK, I found where I can set the state. It's blank in Dev and in Stage.
I changed it to Production on Stage (and Dev) and then saved the
application.Refreshed the cache and still working the same way. Dev
is fine Stage is not.
This is an OOB application (Remedy Asset Management). The
Roles and Applications - Remedy Asset Management
**
Yes, that option is in the Roles form.
Have you check if another test user with Asset Admin permission can
access the link? If so, sometimes I've seen user login ids get
disconnected from their permissions. Have you removed the Asset A
Jason Miller
> Sent: Thursday, October 31, 2013 5:32 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Roles and Applications - Remedy Asset Management
>
> **
>
> Been bit by that one before... :)
>
> On Oct 31, 2013 7:45 AM, "Carl Wilson" wrote:
>
>
>
Would that be in the Roles form? I did a search on Remedy Asset
Management and it looks like the Roles are mapped to the group in
Production AND Test. Is this where I should be checking?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
MATION
> OPERATIONS
> *Sent:* 31 October 2013 14:40
> *To:* arslist@ARSLIST.ORG
> *Subject:* Roles and Applications - Remedy Asset Management
>
> ** **
>
> **
>
> I’m about to pull my hair out. All of the sudden, our test account (that
> includes Asset A
ARSLIST.ORG
Subject: [EXTERNAL] Roles and Applications - Remedy Asset Management
**
I'm about to pull my hair out. All of the sudden, our test account (that
includes Asset Admin permissions) suddenly is not able to "View" the Asset
Management link on the Applications list on the home
Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: 31 October 2013 14:40
To: arslist@ARSLIST.ORG
Subject: Roles and Applications - Remedy Asset Management
**
I'm about to pull my hair out. All of the sudden, our test account (that
includes Asset Admin permissions) suddenly is not able to &
ARS 7.6.04 SP4 using Dev Studio 8.1
-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sent: Thursday, October 31, 2013 10:42 AM
To: arslist@ARSLIST.ORG
Subject: RE: Roles and Applications - Remedy Asset Management
Oh, and the account (with the Asset Admin permissions
Management
I'm about to pull my hair out. All of the sudden, our test account
(that includes Asset Admin permissions) suddenly is not able to "View"
the Asset Management link on the Applications list on the home page.
This is in Staging. In Dev it works as normal. It's viewable for a
I'm about to pull my hair out. All of the sudden, our test account
(that includes Asset Admin permissions) suddenly is not able to "View"
the Asset Management link on the Applications list on the home page.
This is in Staging. In Dev it works as normal. It's viewable for a
license
keys. Hopefully the person that made the decision to remove that functionality
(and leave the form around behind the scenes) is no longer a BMC employee.
It’s kind of dumb to have a Software Asset Management system that can’t even
track a license key.
Thanks,
Shawn Pierson
Remedy
answer will not require customization, the secound would.
-Original Message-
From: Pierson, Shawn
To: arslist
Sent: Thu, Jun 20, 2013 12:47 pm
Subject: Asset Management Keys and Versions 7.6.4
**
I worked extensively on Asset Management in 7.0.3, and while I’ve done some
things
I worked extensively on Asset Management in 7.0.3, and while I've done some
things with it after upgrading to 7.6.4, I've not looked into this yet.
Specifically, my user is asking where to enter license key information. If I
do a search of forms, I see the Keys and Versions table, b
Dears,
Please I need your support to provide me with a document that illustrate the
practical full cycle to create CRQ and how this will effect on Asset management
specially "In Inventory" value.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Hello,
I thought I would reach out to this group to see if someone has a
procedure or a way to make a standard lease within Remedy (7.6).
I am trying to build out a standard operating Lease for 36 months. I
cannot for the life of me create a monthly schedule of payments, without
manually ad
I think this has to do with the Reconciliation engine and is probably
working as designed. Problem is, the customer is requesting that they be
able to update CI's that are in In Inventory. Let me know if there is
anyone out there that has crossed this path before.
Thanks!
Lisa
On Fri, Mar 1, 20
OK, then has anyone experienced the problem when someone tries to change a
CI that's in In Inventory status, get the error message, close the form
(without saving the changes) and then the status automatically get set to
Deployed? I can recreate it. Also it stays on the Manage Inventory table
as
Sorry ARS 7.6.04 SP2
-- Forwarded message --
From: Lisa Kemes
Date: Fri, Mar 1, 2013 at 2:10 PM
Subject: Asset Management In Inventory
To: arslist@arslist.org
When the record is "In Inventory" status, if you try to make a change to
the record (notes or scan date or an
I think when you look at it as an Asset process, it shouldn't be "in
inventory" if you are making changes to it. It should be in some other
status and then put back into inventory. That's a pure process look at it.
I don't see that working IRL but I think that's why you're seeing errors.
Sent from
When the record is "In Inventory" status, if you try to make a change to
the record (notes or scan date or anything) it doesn't let you stating
"Pleae Select the inventory Location Information" even though this has
already been done when we changed it to In Inventory and saved it in the
first place
equest System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A
Sent: Thursday, January 31, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Bar Code Software for Asset Management
**
Greetings fellow Remedy Islanders,
I am currently working on a project to move our
Good Day Jesus
Hope you are well…
We saw your request on ARLists and we can confirm that we have a solution that
meets this requirement. We have successfully implemented this in a number of AR
Based solutions, both ITSM and Custom built. We have a write-up of this on our
website (http://www.me
Greetings fellow Remedy Islanders,
I am currently working on a project to move our Asset Management functions out
of the SAP dark ages and into Remedy's Asset Management. In doing the gap
analysis we found that there is not native functionality in Remedy to upload
Barcoded inventory int
t; Just a heads up, if you are on 7.6.4 and your users are angry that Asset
>> Management is less useful than prior versions because BMC removed the
>> search by Role functionality from the Asset Management console, I found the
>> above item in the Supportweb knowledge base that i
link please.. if you would..
are you on sp1, 2, or 3
On Wed, May 30, 2012 at 3:09 PM, Pierson, Shawn wrote:
> **
>
> Just a heads up, if you are on 7.6.4 and your users are angry that Asset
> Management is less useful than prior versions because BMC removed the
> search by Rol
Just a heads up, if you are on 7.6.4 and your users are angry that Asset
Management is less useful than prior versions because BMC removed the search by
Role functionality from the Asset Management console, I found the above item in
the Supportweb knowledge base that includes a hotfix to
Alejandro,
Thanks for the suggestions. For the specific use cases I am trying to solve,
the users won't be able to go directly to the AST:AssetPeople form. I am going
to make a custom form of some sort to use with Asset Management, but I think
this functionality should exist out of th
Hi Shawn:
Question n° 1 can be solved using AST:AssetPeople forms which stores
relationships between Assets and Companies, Organizations, Support Groups and
People.
Question n° 2 can be solved using Manage Bulk Updates options in Asset
Management Console, which allows you to search CI'
Good morning folks,
I think I already know the answer to these questions, but I wanted to see if
perhaps I was missing something because there is no good way to get this
information out of Asset Management even though these are basic, common
scenarios. For these examples, I'm using
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Manual add software, license
**
If you create a new license contract with the same categorisation as one that
exists then you should have been given the option to relate them together.
This takes care of situations where you may have bought s
AM
To: arslist@ARSLIST.ORG
Subject: RE: Asset Management - Manual add software, license
Logan,
1. SAM console Certificate and related CIs (or Unrelated CIs there are
three tables in the Console) is only supporting RLE engine running results not
manually adding Software Asset CIs
der the related certificates are used in (e.g. the one
with the cheapest maintenance rate first)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: 05 January 2012 18:06
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Manual add so
. You should use license
engine to confirm the connections (relationships).
2. Please choose license Job type to ALL instead of COMPLIANCE if haven't
gotten any CI connection before.
3. Asset Management document have listed trouble shooting about not found
CI connection or compl
r.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: Thursday, January 05, 2012 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Manual add software, license
**
The license certificate and CI's need to have t
.ORG] On Behalf Of Logan, Kelly
Sent: 05 January 2012 16:37
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Manual add software, license
**
Still not getting a license connect. Here's what I tried:
Redefined Quickbooks software as a "Product" CI type.
Updated the
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mori, Toshiyasu
Sent: Wednesday, January 04, 2012 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management - Manual add software, license
**
Logan,
1. Please relate People to parent CI (Comput
create line item, it will give you
message to select Contract and/or license certificate when CI Type was chosen
Software Asset CI.
Toshiyasu
Asset management QA lead, BMC Software
---
Toshiyasu Mori (Charles)
ITSM QA Engineer, Service Suppor
We will be using an outside product for procurement, so I am testing the
process of adding software and licenses on ARS/ITSM 7.6.4.
Following the instructions in the Asset Management User guide, I have created
Application CIs and related them to users, and created a software contract and
ST.ORG
Subject: Re: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Kelly,
Let me try to answer your question #2 and #4
2) about Software contract, Yes, you should use AST:AssetSoftware.
CTR:GenericContract is using for cust
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