7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
We just set up a brand new 7.6.04 SP5 system and are migrating over our reports. The records moved over, but all of the Web Report attachments did not. I tried manually exporting the attachment from our 7.6.04 SP2 system and adding the attachment to the new system and when I save, the attachment field just blanks out. We've tried migrator, user tool, midtier, etc Has anyone experienced this before? It looks like on the Web Reports. AR Report attachments came over just fine. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
Check the entry mode for that attachment field in your attachment pool.. Has it somehow been created as a Display Only attachment? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Monday, August 04, 2014 12:43 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness We just set up a brand new 7.6.04 SP5 system and are migrating over our reports. The records moved over, but all of the Web Report attachments did not. I tried manually exporting the attachment from our 7.6.04 SP2 system and adding the attachment to the new system and when I save, the attachment field just blanks out. We've tried migrator, user tool, midtier, etc.. Has anyone experienced this before? It looks like on the Web Reports. AR Report attachments came over just fine. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
I think it might have to do with the Report Definitions form. I'm going to check that out. I don't think it's display only, but I'll check. I'll keep everyone posted. Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 04, 2014 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness ** Check the entry mode for that attachment field in your attachment pool.. Has it somehow been created as a Display Only attachment? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Monday, August 04, 2014 12:43 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness We just set up a brand new 7.6.04 SP5 system and are migrating over our reports. The records moved over, but all of the Web Report attachments did not. I tried manually exporting the attachment from our 7.6.04 SP2 system and adding the attachment to the new system and when I save, the attachment field just blanks out. We've tried migrator, user tool, midtier, etc Has anyone experienced this before? It looks like on the Web Reports. AR Report attachments came over just fine. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness
Also check all the attachment fields in that pool. Maybe one of them is a Display Only and your import mapping is using that one. Check by Field ID to make sure you are looking at the right field. Another possibility is that the field you are mapping it to is out of view. And not the one that is in view. That way it is actually getting imported but into a field that isn't in that view. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Monday, August 04, 2014 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness I think it might have to do with the Report Definitions form. I'm going to check that out. I don't think it's display only, but I'll check. I'll keep everyone posted. Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 04, 2014 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness ** Check the entry mode for that attachment field in your attachment pool.. Has it somehow been created as a Display Only attachment? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Monday, August 04, 2014 12:43 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 to 7.6.04 SP5 Report Weirdness We just set up a brand new 7.6.04 SP5 system and are migrating over our reports. The records moved over, but all of the Web Report attachments did not. I tried manually exporting the attachment from our 7.6.04 SP2 system and adding the attachment to the new system and when I save, the attachment field just blanks out. We've tried migrator, user tool, midtier, etc Has anyone experienced this before? It looks like on the Web Reports. AR Report attachments came over just fine. Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1?
Frank, Did you get these issues resolved? Can you share some of your experience with ARS 7.604 SP2, ITSM 7.604SP2 and Mid-Tier 8.1SP2. Thanks, Terje -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, November 12, 2013 12:12 AM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1? We are running ITSM 764sp2, ARS 764sp2 and just upgrade to Midtier 8.1sp2 hot fix. Weblogic 10; everything is RHEL 64bit - Performance has been better. - Issues with SRM not showing fields with menus - still researching with BMC. - Before applying hotfix table columns could not be resized or rearranged. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Business Object Universe and 7.6.04 SP2 Overlay
Folks, It might be my lack of understanding or knowledge on the use of Business Object and their Universe. Our Business Object team just told me that they are having some data issues related to some of their reports. More correctly some of the users are reporting that the data reported in incorrect. A quick look at the data confirms that Business Objects Universe is ignoring the BMC Overlays. Is this correct? Do we really need to manually update Business Object Universe? Have I lost out on something here? A few new Status Reasons has been created on HPD:Help Desk. The new reasons are completely ignored by BO Universe. Is this correct? I would expect that there were some code or layer in between that fixed this? A quick check of the SQL code generated by Business Objects: SELECT DISTINCT FIELD_ENUM_VALUES.enumId, field_enum_values.value AS STATUS_REASON FROM field_enum_values WHERE field_enum_values.schemaId = (SELECT SCHEMAID FROM arschema WHERE name = 'HPD:Help Desk') AND field_enum_values.fieldId = 100150 If changed to access the overlay - the related report is correct? SELECT DISTINCT FIELD_ENUM_VALUES.enumId, field_enum_values.value AS STATUS_REASON FROM field_enum_values WHERE field_enum_values.schemaId = (SELECT SCHEMAID FROM arschema WHERE name = 'HPD:Help Desk__o') AND field_enum_values.fieldId = 100150 I would expect this to be fixed or handled by BMC Software. Or am I dreaming? ARS 7.604SP2 SQL 2008 Windows. Thanks, Terje ~ Terje Moglestue Mogle Partners Limited ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Business Object Universe and 7.6.04 SP2 Overlay
** I'm pretty sure you are going to have to modify the universe to see this new table. That's one of the reasonswhy the Analytics install/configure guide mentions to create a linked universe. Terry on Nov 27, 2013, Terje Moglestue te...@mogle.com wrote: ** Folks, It might be my lack of understanding or knowledge on the use of Business Object and their Universe. Our Business Object team just told me that they are having some data issues related to some of their reports. More correctly some of the users are reporting that the data reported in incorrect. A quick look at the data confirms that Business Objects Universe is ignoring the BMC Overlays. Is this correct? Do we really need to manually update Business Object Universe? Have I lost out on something here? A few new Status Reasons has been created on HPD:Help Desk. The new reasons are completely ignored by BO Universe. Is this correct? I would expect that there were some code or layer in between that fixed this? A quick check of the SQL code generated by Business Objects: SELECTDISTINCTFIELD_ENUM_VALUES.enumId,field_enum_values.valueASSTATUS_REASON FROMfield_enum_values WHEREfield_enum_values.schemaId= (SELECTSCHEMAID FROMarschema WHEREname='HPD:Help Desk') ANDfield_enum_values.fieldId=100150 If changed to access the overlay the related report is correct? SELECTDISTINCTFIELD_ENUM_VALUES.enumId,field_enum_values.valueASSTATUS_REASON FROMfield_enum_values WHEREfield_enum_values.schemaId= (SELECTSCHEMAID FROMarschema WHEREname='HPD:Help Desk__o') ANDfield_enum_values.fieldId=100150 I would expect this to be fixed or handled by BMC Software. Or am I dreaming? ARS 7.604SP2 SQL 2008 Windows. Thanks, Terje ~ Terje Moglestue Mogle Partners Limited _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Reopen Incidents in ITSM 7.6.04 SP2
There are a few known issues related to the re-open functionality. What I am trying to do should be very simple - but I cannot get around and fully understand how the out-of-the-box functionality is working. The client have added a few more fields to the HPD:Helpdesk. When using the out-of-the-box reopen functionality I just need to include these new fields within the reopen process. Simple! Not that simple - BMC Software have really made a simple functionality - very complex. Can someone guide me in the right direction? Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1?
Folks, My client is running BMC ITSM 7.6.04 SP2 for all components including the mid-tier. MS SQL 2008 ARS server groups. Mid-tier with load balancer. Tomcat 6 All server are well configured with memory and processers to hold the load of 250-400 concurrent users. All servers are virtual except for SQL. All servers are 64 bits - Tomcat is running 32 bits. The tomcat are the mid-tiers are playing up with memory issues and a few other bits. My initial advice is to upgrade the ARS 7.6.04 SP4 and upgrade tomcat. My question is: How successful have you folks been upgrading the mid-tier to 8.1 and keep ARS Server and ITSM Apps on the current release? In the past I have boosted performance and increased stability by only upgrading tomcat and the mid-tier to latest generation and patch. Is mid-tier 8.1 running will with ARS 7.6.04SP2 and ITSM 7.6.04 SP2? Thanks, Terje Moglestue ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1?
We are testing this scenario right now. As far as I can tell there are no issues, and it does improve performance. However, our plan is to upgrade to ITSM 8.1 soon after upgrading ARS, but we wanted to try breaking the upgrade up into chunks since this isn't a big project with contractors in our environment. The three of us on the Remedy team completed our testing of that scenario and found no issues, but our users are starting to test and may find things we don't see. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Monday, November 11, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1? ** Folks, My client is running BMC ITSM 7.6.04 SP2 for all components including the mid-tier. MS SQL 2008 ARS server groups. Mid-tier with load balancer. Tomcat 6 All server are well configured with memory and processers to hold the load of 250-400 concurrent users. All servers are virtual except for SQL. All servers are 64 bits - Tomcat is running 32 bits. The tomcat are the mid-tiers are playing up with memory issues and a few other bits. My initial advice is to upgrade the ARS 7.6.04 SP4 and upgrade tomcat. My question is: How successful have you folks been upgrading the mid-tier to 8.1 and keep ARS Server and ITSM Apps on the current release? In the past I have boosted performance and increased stability by only upgrading tomcat and the mid-tier to latest generation and patch. Is mid-tier 8.1 running will with ARS 7.6.04SP2 and ITSM 7.6.04 SP2? Thanks, Terje Moglestue _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC ITSM 7.6.04 SP2 and Mid-Tier 8.1?
We are running ITSM 764sp2, ARS 764sp2 and just upgrade to Midtier 8.1sp2 hot fix. Weblogic 10; everything is RHEL 64bit - Performance has been better. - Issues with SRM not showing fields with menus - still researching with BMC. - Before applying hotfix table columns could not be resized or rearranged. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A.CMDB 7.6.04 SP2 - Categorization vs Regular Class benefits
Thanks for your input of categorization class usage Peter!! Basically I got need 10 classes each with apprx 8-10 custom attribute minimum. The design question is, a) if I should have 1 regular class(at tier 1 level) with all these attributes and then derive 10 categorization classes out of it with super class as BMC_BaseElement OR b) create 10 regular class( all at tier 1 level) each with its own custom attributes under the BMC_BaseElement (taking BMC_BaseElement as example here). Also I am looking for performance impact on Normalization /Reconciliation when processing via the above two option a) Categorization class (normalization/reconciliation can happen via categorization classes?) and b) Regular class If you are aware of any document which points to such details would also be helpful. -Sathish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A.CMDB 7.6.04 SP2 - Categorization vs Regular Class benefits
A good rule of thumb would be that if you need to add more than 5 attributes then use a regular class. Categorisation subclasses don't have new regular forms created for them so the database impact is reduced. If, however, you need any of your new attributes to be required fields in a categorisation sub class then you'll need to give these a default value otherwise you won't be able to create new CI's in other sibling classes. There won't be any impact on new relationship classes but you might want to create these as categorisation subclasses (I don't know why BMC created the Component and Dependency classes as regular classes) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sathish Kumar Sent: 19 September 2013 17:50 To: arslist@ARSLIST.ORG Subject: A.CMDB 7.6.04 SP2 - Categorization vs Regular Class benefits Hello, We have few custom attributes were we need to create a custom class. But the question is which one to use regular or categorization? Can you please share your experience on how to decide on creating a regular vs categorization class. Any rules? Especially pros and cons of going for a regular class versus Categorization class from performance, extension of sub class, adding new relationship classes etc., -Sathish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
A.CMDB 7.6.04 SP2 - Categorization vs Regular Class benefits
Hello, We have few custom attributes were we need to create a custom class. But the question is which one to use regular or categorization? Can you please share your experience on how to decide on creating a regular vs categorization class. Any rules? Especially pros and cons of going for a regular class versus Categorization class from performance, extension of sub class, adding new relationship classes etc., -Sathish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Installer Hangs while upgrading atrium core to 8.1 from 7.6.04 SP2
We are in a process of upgrading all remedy modules to 8.1 from 7.6.04. First we ran the installer for AR server and it upgraded but with 1 severe message saying that approval server sanity check failed. Then we ran the atrium core installer and it's in same state from the last 18 hours. It got stuck at the screen which says WSC post installer executor. Also the installer status bar is not moving ahead. Should I cancel it and rerun the installer again or is there any way in which it could it upgrade atrium core successfully? Thanks! Vivek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 7.6.04 sp2 to sp4
I am having issues with my SP2 to SP4 upgrade. BMC Support said it is because my SHR:Landing Console has a new view that I called Default Administrator View. I copied the original, renamed it and then named my new view Default Administrator View. I renamed the original to Default Administrator ViewOLD. To do the upgrade, I need to reverse the names. I can re-name the old one and not the new one. Any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 sp2 to sp4
Did you use Overlays? I wouldn't have thought this type of issue would be possible if you did, which would seem more like a BMC defect. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, April 30, 2013 3:44 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 sp2 to sp4 ** I am having issues with my SP2 to SP4 upgrade. BMC Support said it is because my SHR:Landing Console has a new view that I called Default Administrator View. I copied the original, renamed it and then named my new view Default Administrator View. I renamed the original to Default Administrator ViewOLD. To do the upgrade, I need to reverse the names. I can re-name the old one and not the new one. Any ideas? _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 sp2 to sp4
Shawn, That was it exactly. It. I had to go to Base mode to fix it. Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, April 30, 2013 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 sp2 to sp4 ** Did you use Overlays? I wouldn't have thought this type of issue would be possible if you did, which would seem more like a BMC defect. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, April 30, 2013 3:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.04 sp2 to sp4 ** I am having issues with my SP2 to SP4 upgrade. BMC Support said it is because my SHR:Landing Console has a new view that I called Default Administrator View. I copied the original, renamed it and then named my new view Default Administrator View. I renamed the original to Default Administrator ViewOLD. To do the upgrade, I need to reverse the names. I can re-name the old one and not the new one. Any ideas? _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 sp2 to sp4
Did you creat the form as an overlay or as a base customization? Change the mode of Dev Studio to base developer and try renaming the view then Good luck Sent from my iPad On Apr 30, 2013, at 4:44 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** I am having issues with my SP2 to SP4 upgrade. BMC Support said it is because my SHR:Landing Console has a new view that I called Default Administrator View. I copied the original, renamed it and then named my new view “Default Administrator View”. I renamed the original to “Default Administrator ViewOLD”. To do the upgrade, I need to reverse the names. I can re-name the old one and not the new one. Any ideas? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Nathan, If you are using a portmapper, then that port should be open in the firewall. If you are using private ports, all the appropriate cross bounder addresses must also be opened through the firewall. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From: Nathan Brandt nathanrbra...@gmail.com To: arslist@ARSLIST.ORG Date: 04/09/2013 11:24 PM Subject:Re: Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Thanks guys for all the help. I am still trying to figure it out. One more question. When servers are geographically dispersed, how does this work? Typically only mid tier port would be exposed for outside, if at all. If servers are behind firewalls, do we have to go with Placeholder Server which has a public IP? ~ Nathan On Tue, Apr 9, 2013 at 6:32 PM, Chad M Whilding cwhild...@csc.com wrote: ** Nathan, If there is no conflict between your /etc/hosts and DNS, then double check the ar.cfg. There is also an IP-Name parameter that can be used for a server with multiple names. There are also some DSO specific name parameters. Double check that none of these are conflicting. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From:Nathan Brandt nathanrbra...@gmail.com To:arslist@ARSLIST.ORG Date:04/09/2013 01:13 AM Subject:Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Tuesday, April 09, 2013 10:43 AM To: arslist@ARSLIST.ORG Subject: Issues in DSO 7.6.04 SP2 Linux-Windows ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Kiran, That is already in place. I had put entries of each other in appropriate hosts file on both Windows and Linux.There are no firewalls running on both servers as well. ~ Nathan On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Tuesday, April 09, 2013 10:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Issues in DSO 7.6.04 SP2 Linux-Windows ** ** ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 ** ** We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name).** ** ** ** After making all configuration changes, we observe following ** ** 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. ** ** 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. ** ** When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. ** ** Any clues what might be going wrong? ** ** ~ Nathan ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
You mentioned you need to specify IP address to make it to work. With server name alias it does not work, this is certainly a server name resolution problem in your network. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Tuesday, April 09, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Issues in DSO 7.6.04 SP2 Linux-Windows ** Kiran, That is already in place. I had put entries of each other in appropriate hosts file on both Windows and Linux.There are no firewalls running on both servers as well. ~ Nathan On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Tuesday, April 09, 2013 10:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Issues in DSO 7.6.04 SP2 Linux-Windows ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Nathan, If there is no conflict between your /etc/hosts and DNS, then double check the ar.cfg. There is also an IP-Name parameter that can be used for a server with multiple names. There are also some DSO specific name parameters. Double check that none of these are conflicting. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From: Nathan Brandt nathanrbra...@gmail.com To: arslist@ARSLIST.ORG Date: 04/09/2013 01:13 AM Subject:Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Thanks guys for all the help. I am still trying to figure it out. One more question. When servers are geographically dispersed, how does this work? Typically only mid tier port would be exposed for outside, if at all. If servers are behind firewalls, do we have to go with Placeholder Server which has a public IP? ~ Nathan On Tue, Apr 9, 2013 at 6:32 PM, Chad M Whilding cwhild...@csc.com wrote: ** Nathan, If there is no conflict between your /etc/hosts and DNS, then double check the ar.cfg. There is also an IP-Name parameter that can be used for a server with multiple names. There are also some DSO specific name parameters. Double check that none of these are conflicting. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com| www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From:Nathan Brandt nathanrbra...@gmail.com To:arslist@ARSLIST.ORG Date:04/09/2013 01:13 AM Subject:Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762)
I just edited /etc/arsystem/myars/armonitor.conf file and un-commented /opt/bmc/ARSystem/bin/arservdsd line to enable DSO. But after that I have been getting following error when trying to access ServerInformation Forms from Midtier GetServerInfo Failed to get initialization values. (ARERR 8762) Cannot establish a network connection to the AR System server : myars : RPC: Name to address translation failed - No such hostname (ARERR 90) I am pretty sure that is only change I did and before that everything was working fine. Any ideas? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762)
I had faced something similar in the past. Please edit ar.conf file and put ONLY ar-server-name everywhere if FQDN is used. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Monday, April 08, 2013 3:35 PM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762) ** I just edited /etc/arsystem/myars/armonitor.conf file and un-commented /opt/bmc/ARSystem/bin/arservdsd line to enable DSO. But after that I have been getting following error when trying to access ServerInformation Forms from Midtier GetServerInfo Failed to get initialization values. (ARERR 8762) Cannot establish a network connection to the AR System server : myars : RPC: Name to address translation failed - No such hostname (ARERR 90) I am pretty sure that is only change I did and before that everything was working fine. Any ideas? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762)
Strange, it worked. What I am wondering is, I only edited armonitor.conf and didn't touch ar.conf file. thanks. ~ Nathan On Mon, Apr 8, 2013 at 8:03 PM, Yogesh Ketkar yogesh.ket...@vyomlabs.comwrote: ** I had faced something similar in the past. Please edit ar.conf file and put ONLY ar-server-name everywhere if FQDN is used. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Monday, April 08, 2013 3:35 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762) ** ** ** I just edited /etc/arsystem/myars/armonitor.conf file and un-commented /opt/bmc/ARSystem/bin/arservdsd line to enable DSO. ** ** But after that I have been getting following error when trying to access ServerInformation Forms from Midtier ** ** GetServerInfo Failed to get initialization values. (ARERR 8762) Cannot establish a network connection to the AR System server : myars : RPC: Name to address translation failed - No such hostname (ARERR 90) ** ** I am pretty sure that is only change I did and before that everything was working fine. Any ideas? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issues in DSO 7.6.04 SP2 Linux-Windows
We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 SP2 on CentOS 6.3
Hi, I have installed 8.0 on Scientific OS, which is another RedHat 6.3 derivate, and it works fine. I have worked with CentOS as well earlier with 7.6.04. For some reason I disabled portmapper when installing 8, and I think it had some problem, but I do not remember exactly why... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Has anyone tried installing ARS 7.6.04 on CentOS 6.* 64 bit version? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.04 SP2 on CentOS 6.3
Has anyone tried installing ARS 7.6.04 on CentOS 6.* 64 bit version? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
I loaded it last night and it loaded just fine, I am trying the upgrade again as we speak to see what happens Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Friday, December 07, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport
Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Hi, I would guess that serveradmin.def should be imported in Base mode rather than Best-Practice mode... That is the whole idea, to import BMC-stuff underneath what you have created in Best-Practice mode. Maybe the BPCU-utility converted some of the old serveradmin-objects to Custom when it should have been left as Base? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
View Access on Known Error Form in ITSM 7.6.04 SP2
Hi Listers: I'm looking at the Known Error form (part of Problem Management) in ITSM 7.6.04 SP2 and am noticing that it has a field called View Access on the form itself. My familiarity with View Access is only with what appears in the Work Info. There, if it's set to Internal, it means that only users whose People record has Support Staff set to Yes can see it. If it's set to Public, it means that any end user can view that particular Work Info if they access the ticket the Work Info in question appears in via the Service Request Management (SRM) module. We haven't implemented SRM at our site, so I can't test the View Access on the KE form directly, and I can't find reference to it anywhere in the BMC's documentation for Problem Management. I'm curious whether any of you out there have played with it and can confirm whether it works the same way the View Access on the Work Info does. I'd tend to assume that it does, but have had too many bites taken out of my backside over the years when I proceed without confirming my assumptions. I have no doubt that at least a few of you out there can relate! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 SP2 and SP4 installation
Hi Ziyan, You can install ITSM 7.6.04 SP2. we also did same and its working fine. Regards, Jayesh On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan syedziya...@gmail.com wrote: ** Hi Members, We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3. Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ? Waiting for help.. Thanks Ziyan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 SP2 and SP4 installation
You can go ahead with any of ITSM 7604 SP2 or 7604 SP4. But it is suggested to install SP4 as it a newer release than ITSM 7604 SP2 hence it promises better functionality and contains fixes of all the known issues of ITSM 7604 SP2. Regards, Ripu Daman Bhadoria From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jayesh panchal Sent: Monday, November 05, 2012 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 SP2 and SP4 installation ** Hi Ziyan, You can install ITSM 7.6.04 SP2. we also did same and its working fine. Regards, Jayesh On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan syedziya...@gmail.commailto:syedziya...@gmail.com wrote: ** Hi Members, We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3. Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ? Waiting for help.. Thanks Ziyan _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 SP2 and SP4 installation
Hi Members, We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3. Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ? Waiting for help.. Thanks Ziyan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy ITSM - 7.6.04 SP2 CMDB Audit Trail/Log
Where is the Audit Log/Audit trail on Asset records? CI's etc. I look at the fields and they are marked for Audit, the only thing I can find is the CMDB Audits which keeps crashing my Dev system when I click on it. Any ideas? We need the old Audit trail back for our assets. People mess things up so often! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy ITSM - 7.6.04 SP2 CMDB Audit Trail/Log
We had to make our own audit form for Asset Management. The tricky part is being able to track relationship (including people and CI) changes. The other major enhancement we made for Asset Management is a CI Transfer form. It's used on Computer Systems, so when a user gets a new PC, you can easily transfer the child CIs such as software or a printer over to the new one without much effort. Both of those features should be included out of the box but are not. I was happy, however, to not have to build a customization to do a search for CIs related to a specific user on the Asset Management console. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, September 20, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Remedy ITSM - 7.6.04 SP2 CMDB Audit Trail/Log Where is the Audit Log/Audit trail on Asset records? CI's etc. I look at the fields and they are marked for Audit, the only thing I can find is the CMDB Audits which keeps crashing my Dev system when I click on it. Any ideas? We need the old Audit trail back for our assets. People mess things up so often! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ars 7.6.04 sp2 - need suggestions ARERR - 93
Hello folks: Cannot figure out what is wrong with this application/ or OS. this server is running: without any errors, except one.. When it gets a load, it crashes the application.. and there are 50 or more Fin_wait_2 in netstat and a couple hundred close_wait status in the networking.. -- server runs fine at idle, then you deselect a filter, and it goes to a load, and you get the below, and 1.5 hours later.. it crashes and restarts the application.. If you blow in a big def file,, same thing.. anyone see this type of thing before?? I have rebuilt the oracle instance 3 times, I have tried 7.6.04 SP2 / and SP3.. same cases with both. I have modified till blue in the face (the plugins -- which have helped some).. hope you got an idea.. how do I prove it is the OS? or the server build.. --- symptoms ARERROR:: Wed Aug 15 21:52:02 2012 SLMCS : Timeout during data retrieval due to busy server -- retry the operation (SERVERNAME) ARERR - 93 Wed Aug 15 21:52:02 2012 SLMCS : A user name must be supplied in the control record ARERR - 149 Wed Aug 15 21:54:51 2012 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (SERVERNAME) ARERR - 93 Wed Aug 15 21:55:02 2012 SLMCS : Timeout during data retrieval due to busy server -- retry the operation (SERVERNAME) ARERR - 93 Wed Aug 15 21:55:02 2012 SLMCS : A user name must be supplied in the control record ARERR - 149 Wed Aug 15 21:56:45 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Signal: 15Wed Aug 15 21:56:45 2012 BRIE : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Aug 15 21:56:45 2012 15 Wed Aug 15 21:56:46 2012 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Aug 15 21:56:46 2012 15 Wed Aug 15 21:56:46 2012 AssignEng : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Aug 15 21:56:46 2012 15 -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Web Service Issue - Post Upgrade from ARS 7.1 to ARS 7.6.04 SP2
Hi List We have upgraded our ARS instance from ARS 7.1 to ARS 7.6.04 SP2. We have a custom application where we are consuming an external web service. The workflow is that an escalation sets a flag and then there is workflow (filters) which are triggered to gather a values from other forms and then call the webservice to submit a request in the external system. Post upgrade a few values are going as blank in the web service when the escalation is triggering the workflow, but when we manually set the flag and workflow triggers the webservices is sending all values as expected. Any ideas what could have changed? Regards Jaya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM 7.6.04 sp2 - Character field is 255 - SRM javascript to limit field
Is there a way to invoke a javascript / check to limit a character field to 255 rather than it blowing out the SRM submission. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM 7.6.04 sp2 - Character field is 255 - SRM javascript to limit field
When you add a question in your SRD, you should be able to set a character limit for each question. Sent from my iPhone On Jul 26, 2012, at 4:41 PM, patrick zandi remedy...@gmail.com wrote: ** Is there a way to invoke a javascript / check to limit a character field to 255 rather than it blowing out the SRM submission. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM 7.6.04 sp2 - Character field is 255 - SRM javascript to limit field
We got it.. we think.. Issue is really that a feild1 on one system says it is field length of 0 --Win 2008 Oracle 11 / ARS 7.6.04 sp2 -- works fine however --Sol 10, Oracle 11 / ARS 7.6.04 sp2 (same) -- did not work.. Unique index violation.. but there is no index on the field, so we made it 4000 vice 0 and it now works.. === Oracle is not Oracle on windows / solaris.. Three stooges .. we had this mapped to a coloum on the business console, but we had a customer submit over 255 (changed from 0 ) all SRM's hung in submit, and never made it to remedy internal and hung in CAI:Events.. On Thu, Jul 26, 2012 at 4:44 PM, Tauf Chowdhury taufc...@gmail.com wrote: When you add a question in your SRD, you should be able to set a character limit for each question. Sent from my iPhone On Jul 26, 2012, at 4:41 PM, patrick zandi remedy...@gmail.com wrote: ** Is there a way to invoke a javascript / check to limit a character field to 255 rather than it blowing out the SRM submission. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Hi William Thanks for sharing your experience. A couple of questions these parameters need to set in all the AR Server or only on the secondary servers. Secondly should be take the primary server out of the server group before upgrading or it doesn't matter till we select overwrite during primary server upgrade and server group option during secondary server upgrades. Thanks Jaya From: William Rentfrow wrentf...@stratacominc.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 11, 2012 9:18 AM Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group Okay, a couple of things..I have been in the middle of this in Linux and experienced every problem imaginable. Fortunately we now have a good path to work from. First, if you are upgrading in a server group only the primary server should be running when ARS is upgraded. All others should have the services COMPLETELY STOPPED before you run the installer. Second, you need to be setting two environment variables (usually by editing the .profile for the user). These lines need to go in the .profile: BMC_AR_LOADAPP_SKIP=TRUE BMC_LOADAPP_SKIP=TRUE export BMC_AR_LOADAPP_SKIP export BMC_LOADAPP_SKIP This forces the ARS installer - and ALL of the of the application installers (with the partial exception of CMDB) to only put the binaries on the other server group servers. This is awesome because your install time for something like ITSM goes from 10 hours down to 15 minutes. Enjoy ... William Rentfrow wrentf...@stratacominc.com Office - 715-204-3061 Cell - 715-498-5056 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of jaya munjal [jaya_mun...@yahoo.com] Sent: Tuesday, July 10, 2012 7:23 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group Yes this looks to have worked, thanks -- On Mon, Jul 9, 2012 6:02 PM IST Longwing, LJ CTR MDA/IC wrote: Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Thanks Ravi, but if we keep them in manual mode then post upgrade installer is not able to start the services. Secondly we are on Solaris :-) -- On Mon, Jul 9, 2012 10:54 PM IST ravi rai wrote: Jaya, Also set the start option Manual during installation so that it dont start along with other dependent service. Ravi Rai Date: Mon, 9 Jul 2012 06:32:14 -0600 From: lj.longwing@mda.mil Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group To: arslist@ARSLIST.ORG Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Yes this looks to have worked, thanks -- On Mon, Jul 9, 2012 6:02 PM IST Longwing, LJ CTR MDA/IC wrote: Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Okay, a couple of things..I have been in the middle of this in Linux and experienced every problem imaginable. Fortunately we now have a good path to work from. First, if you are upgrading in a server group only the primary server should be running when ARS is upgraded. All others should have the services COMPLETELY STOPPED before you run the installer. Second, you need to be setting two environment variables (usually by editing the .profile for the user). These lines need to go in the .profile: BMC_AR_LOADAPP_SKIP=TRUE BMC_LOADAPP_SKIP=TRUE export BMC_AR_LOADAPP_SKIP export BMC_LOADAPP_SKIP This forces the ARS installer - and ALL of the of the application installers (with the partial exception of CMDB) to only put the binaries on the other server group servers. This is awesome because your install time for something like ITSM goes from 10 hours down to 15 minutes. Enjoy ... William Rentfrow wrentf...@stratacominc.com Office - 715-204-3061 Cell - 715-498-5056 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of jaya munjal [jaya_mun...@yahoo.com] Sent: Tuesday, July 10, 2012 7:23 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group Yes this looks to have worked, thanks -- On Mon, Jul 9, 2012 6:02 PM IST Longwing, LJ CTR MDA/IC wrote: Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Jaya, Also set the start option Manual during installation so that it dont start along with other dependent service. Ravi Rai Date: Mon, 9 Jul 2012 06:32:14 -0600 From: lj.longwing@mda.mil Subject: Re: Upgrade ARS 7.1 to 7.6.04 SP2 in server group To: arslist@ARSLIST.ORG Jaya, I experienced a similar issue with recent upgrades...and what I found worked was to shut down the email engine on the node that you are upgradingfor some reason, the installer recognizes that the port is in use, but not that the app using it is the email engineso just shut down the email engine on that node and it upgraded just fine for me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS 7.1 to 7.6.04 SP2 in server group ** Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Upgrade ARS 7.1 to 7.6.04 SP2 in server group
Hi List We are trying to upgrade our environment (5 ARS in a server group mode) with email engine installed on all ARS servers. The problem we see is upgrading the secondary servers if we select email engine along with the ARS server in the server group mode. Below are the steps we are following and the installer doesn't allow us to install engine engine on the secondary server as it says port 1100 (this is port on which email engine is running in our environment) is in use - Stop all servers expect the primary server - take the primary server out of the server group and we upgrade it along with email engine - this works fine - Take the secondary servers out server group - run the installer select server group upgrade mode along with email - this gives us an error that port 1100 is already in use We have tried stopping the email engine on the primary server still the installer doesn't allow us to upgrade the email engine. Any ideas what could be the issue or is there a different approach to upgrade a server group environment along with email// Please suggest Environment details ARS - 7.1 patch 5( server group of 5 servers) OS - Solaris 9 DB - Oracle Thanks Jaya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error when save form in 7.6.04 SP2
Dears, We use IE8, is it supported..??, also this problem occurs on Client. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Monday, July 02, 2012 9:32 PM To: arslist@ARSLIST.ORG Subject: Re: Error when save form in 7.6.04 SP2 ** Hi Mahmoud, I have seen similar errors using Chrome. Since Chrome is not a supported browser I did not try to find a solution; just switched to a supported browser. Jason On Sun, Jul 1, 2012 at 7:15 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help as I face the attached error when I try to modify any field value in the form and save it. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error when save form in 7.6.04 SP2
Hi Mahmoud, I have seen similar errors using Chrome. Since Chrome is not a supported browser I did not try to find a solution; just switched to a supported browser. Jason On Sun, Jul 1, 2012 at 7:15 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help as I face the attached error when I try to modify any field value in the form and save it. ** ** *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 sp2 - midtier - permission denied error
I have a customer with an error that I cannot reproduce. I have highjacked his account, and tested IE with a proxy server, also Foxfire without a proxy server. Yet he is getting the following errors, I do not know if he is traversing two proxy servers. he can get to SRM entries, but then at the first set he gets the spin-o-death ( the convulsive inducing icon ) --- anyone see this? Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; MS-RTC LM 8) Timestamp: Thu, 1 Jun 2012 13:18:43 UTC Message: Permission denied Line: 11 Char: 910297 Code: 0 URI: https://IPofBox/arsys/resources/javascript/7.6.04%20SP2%20Hotfix%20011812/ie/ClientCore.js Message: Permission denied Line: 11 Char: 910297 Code: 0 URI: https://IPofBox/arsys/resources/javascript/7.6.04%20SP2%20Hotfix%20011812/ie/ClientCore.js -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 sp2 - midtier - permission denied error
In my experience this is generally a local client java or flash issue. Try reinstalling java and flash on local client affected, delete temp internet cache. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of patrick zandi Sent: Friday, June 08, 2012 11:50 AM To: arslist@arslist.org Subject: 7.6.04 sp2 - midtier - permission denied error ** I have a customer with an error that I cannot reproduce. I have highjacked his account, and tested IE with a proxy server, also Foxfire without a proxy server. Yet he is getting the following errors, I do not know if he is traversing two proxy servers. he can get to SRM entries, but then at the first set he gets the spin-o-death ( the convulsive inducing icon ) --- anyone see this? Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; MS-RTC LM 8) Timestamp: Thu, 1 Jun 2012 13:18:43 UTC Message: Permission denied Line: 11 Char: 910297 Code: 0 URI: https://IPofBox/arsys/resources/javascript/7.6.04%20SP2%20Hotfix%2001181 2/ie/ClientCore.js Message: Permission denied Line: 11 Char: 910297 Code: 0 URI: https://IPofBox/arsys/resources/javascript/7.6.04%20SP2%20Hotfix%2001181 2/ie/ClientCore.js -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 sp2 - midtier - permission denied error
Thanks... I figured ... but was guessing on this particular one. On Fri, Jun 8, 2012 at 12:52 PM, Goodall, Andrew C ago...@jcp.com wrote: ** In my experience this is generally a local client java or flash issue. Try reinstalling java and flash on local client affected, delete temp internet cache. ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] *On Behalf Of *patrick zandi *Sent:* Friday, June 08, 2012 11:50 AM *To:* arslist@arslist.org *Subject:* 7.6.04 sp2 - midtier - permission denied error ** ** ** I have a customer with an error that I cannot reproduce. I have highjacked his account, and tested IE with a proxy server, also Foxfire without a proxy server. Yet he is getting the following errors, I do not know if he is traversing two proxy servers. he can get to SRM entries, but then at the first set he gets the spin-o-death ( the convulsive inducing icon ) --- anyone see this? Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; MS-RTC LM 8) Timestamp: Thu, 1 Jun 2012 13:18:43 UTC Message: Permission denied Line: 11 Char: 910297 Code: 0 URI: https://IPofBox/arsys/resources/javascript/7.6.04%20SP2%20Hotfix%20011812/ie/ClientCore.js Message: Permission denied Line: 11 Char: 910297 Code: 0 URI: https://IPofBox/arsys/resources/javascript/7.6.04%20SP2%20Hotfix%20011812/ie/ClientCore.js -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 SP2 - Work Order Printing
This KB article is not worded very well. We have pulled it back to revise. Fact is: SRM has so far never offered print capability for work orders. This is a valid enhancement and something that we are looking into for future releases. In Overview Console of current version 7.6.04, this was not properly reflected, as print button was enabled for work order records. In 7.6.04 SP2 we have changed this in Overview Console, so that there's no confusion about which records printing is available for and which not. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 SP2 - Work Order Printing
This should be classified as Friday Humor! BMC has pretty much said... We don't know how to do it, so we will take the functionality away... The very last line of the KB article makes my blood boil! Hence, from 7.6.04 SP2 onwards the print option is removed ~ Knowledge Article ID:KA366345 Version:2.0 Status:Published Published date:05/16/2012 Updated:05/16/2012 Problem ## Description:-- The Print Button is not available on Work Order. Need to know if its an error or a normal design of the application, that in the WOI:WorkOrder form there´s no Print Button available. The Print Button exists in Incidents and Change forms. -- SRM Version - 7.6.04 sp2 Solution ## Solution:-- -- Defect# SW00405269 was logged as there were issues with the print option of the Work Order in SRM 7.6.03. -- As a fix the have removed the print option from work order from SRM 7.6.04 SP2 onwards and below is the Work Around:-- === Modify the SHR:OVC:Print_105_SetReportInformationRelease active link to have the correct enum value, i.e. : Old Run-If : 'z2TF_TicketType' = Work Order New Run-If : 'z2TF_TicketType' = Release -Add a new active link (SHR:OVC:RowChoice_100_DisablePrintBtn) that will disable the print button when Work Order records are selected. Executes at Execution Order 100 on Row Choice of the z2TH_ConsolidateTable1 table. Run If: 'z2TF_TicketType' = Work Order If Action: Change Field z3Btn_PrintToScreen to Disabled Else Action: Change Field z3Btn_PrintToScreen to Enabled === Hence, from 7.6.04 SP2 onwards the print option is removed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 sp2/sp3 Performance
** We have seen high CPU and Memory on the Server running FTS. Date: Mon, 30 Apr 2012 14:49:45 -0400 From: joseph_willi...@transcanada.com Subject: 7.6.04 sp2/sp3 Performance To: arslist@ARSLIST.ORG Hi listers, I would like to know if anyone is experiencing performance issues with 7.6.04 sp2 or sp3 (ITSM and ARsystem) on windows server 2008 vm's with MS SQL Server db. High memory usage, memory not reclaimed, high cpu usage or anything else related to performance. Your input will be greatly appreciated. Thanks JRW ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.
Hi Guys, Have any one noticed a major Memory/CPU consumption of the arserverd process in Linux environment. Please find the environment details below: *ARS version :* ARS 7.6.04 SP2. *ITSM Version:* ITSM SP2. *Linux Version :* RHEL 5 Linux kernel 2.6.18 *Database :* Oracle 11g R2(64 bit) We are observing a heavy usage (CPU - more than 100 % and Memory - more than 50%), resulting in Timeouts, and even service crash. Please pass on your suggestions on this. Thanks and Regards, Shiju John. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.
John: Have you tried turning on some logging (API, SQL, etc) to see what work arserverd is doing? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John Sent: Monday, April 30, 2012 07:00 To: arslist@ARSLIST.ORG Subject: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux. ** Hi Guys, Have any one noticed a major Memory/CPU consumption of the arserverd process in Linux environment. Please find the environment details below: ARS version : ARS 7.6.04 SP2. ITSM Version: ITSM SP2. Linux Version : RHEL 5 Linux kernel 2.6.18 Database : Oracle 11g R2(64 bit) We are observing a heavy usage (CPU - more than 100 % and Memory - more than 50%), resulting in Timeouts, and even service crash. Please pass on your suggestions on this. Thanks and Regards, Shiju John. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.
Hi Phil, Thanks for your quick response. Actually the issue is not bound to any particular activity. It happens whenever we are performing an admin activity. Since we have the 'Development Cache' mode on,its impacting the user actions also. PS: Most of the time out issues are not logged in the arerror.log aswell. Regards, Shiju On Mon, Apr 30, 2012 at 2:19 PM, Murnane, Phil pmurn...@windwardits.comwrote: ** John: ** ** Have you tried turning on some logging (API, SQL, etc) to see what work arserverd is doing? ** ** --Phil ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Shiju John *Sent:* Monday, April 30, 2012 07:00 *To:* arslist@ARSLIST.ORG *Subject:* Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux. ** ** ** Hi Guys, Have any one noticed a major Memory/CPU consumption of the arserverd process in Linux environment. ** ** Please find the environment details below: ** ** *ARS version :* ARS 7.6.04 SP2. *ITSM Version:* ITSM SP2. *Linux Version :* RHEL 5 Linux kernel 2.6.18 *Database :* Oracle 11g R2(64 bit) ** ** We are observing a heavy usage (CPU - more than 100 % and Memory - more than 50%), resulting in Timeouts, and even service crash. Please pass on your suggestions on this. ** ** Thanks and Regards, Shiju John. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks and Regards, Shiju John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux.
John: It's normal to have arserverd consume substantially more resources after an administrative operation. All the processing threads are updating their caches. Having Development Cache turned on will help spread out the surge in resource demand because it allows each thread's cache to be loosely consistent instead of tightly consistent with the master copy. HTH, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John Sent: Monday, April 30, 2012 07:32 To: arslist@ARSLIST.ORG Subject: Re: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux. ** Hi Phil, Thanks for your quick response. Actually the issue is not bound to any particular activity. It happens whenever we are performing an admin activity. Since we have the 'Development Cache' mode on,its impacting the user actions also. PS: Most of the time out issues are not logged in the arerror.log aswell. Regards, Shiju On Mon, Apr 30, 2012 at 2:19 PM, Murnane, Phil pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote: ** John: Have you tried turning on some logging (API, SQL, etc) to see what work arserverd is doing? --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Shiju John Sent: Monday, April 30, 2012 07:00 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Heavy Memory/CPU consumption of ARS 7.6.04 SP2 in Linux. ** Hi Guys, Have any one noticed a major Memory/CPU consumption of the arserverd process in Linux environment. Please find the environment details below: ARS version : ARS 7.6.04 SP2. ITSM Version: ITSM SP2. Linux Version : RHEL 5 Linux kernel 2.6.18 Database : Oracle 11g R2(64 bit) We are observing a heavy usage (CPU - more than 100 % and Memory - more than 50%), resulting in Timeouts, and even service crash. Please pass on your suggestions on this. Thanks and Regards, Shiju John. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks and Regards, Shiju John _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 sp2/sp3 Performance
Hi listers, I would like to know if anyone is experiencing performance issues with 7.6.04 sp2 or sp3 (ITSM and ARsystem) on windows server 2008 vm's with MS SQL Server db. High memory usage, memory not reclaimed, high cpu usage or anything else related to performance. Your input will be greatly appreciated. Thanks JRW ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Questionary issue in SRM 7.6.04 SP2 with IE8
have you checked to see if there are issues with IE8 and the mid tier? i know there is something on the sign on screen that informs of IE version issues ... On Friday, April 20, 2012 1:39:55 AM UTC-4, Praveen Kumar wrote: Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Questionary issue in SRM 7.6.04 SP2 with IE8
I've not dealt with this specific hotfix, but we have found many odd caching behaviors with 7.6.04 that have lead to us thinking fixes didn't work when they really did. Often changes are not sync'd with a flush of the midtier cache and sometimes not even with a restart of the webserver. We've had a couple of changes that wouldn't apply for up to 3 days despite all our efforts, then suddenly appeared as some component finally reached. I've worked with Remedy for 8 years and never seen the odd caching behavior of this version. So I would recommend you first ensure you've done the following to rule out a simple cached prior version of the form/workflow: 1. Flush Midtier Cache 2. Restart Webserver (if you have the luxury) 3. Flush Browser Cache Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Kumar Sent: Friday, April 20, 2012 12:40 AM To: arslist@ARSLIST.ORG Subject: Questionary issue in SRM 7.6.04 SP2 with IE8 Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Questionary issue in SRM 7.6.04 SP2 with IE8
Hi, Many Thanks for your inputs..! We tried all the possibilities. It was working fine with other browsers before fix installed and also after the fix installed with out any Browser Cache flush. We are facing the issue only with IE. This seems like more browser specific (Internet Explorer) rather caching behaviour. Any more thoughts on this issue appreciated. BR, Praveen Kumar K. Date: Fri, 20 Apr 2012 01:16:15 -0500 From: nathan_a...@mcafee.com Subject: Re: Questionary issue in SRM 7.6.04 SP2 with IE8 To: arslist@ARSLIST.ORG I've not dealt with this specific hotfix, but we have found many odd caching behaviors with 7.6.04 that have lead to us thinking fixes didn't work when they really did. Often changes are not sync'd with a flush of the midtier cache and sometimes not even with a restart of the webserver. We've had a couple of changes that wouldn't apply for up to 3 days despite all our efforts, then suddenly appeared as some component finally reached. I've worked with Remedy for 8 years and never seen the odd caching behavior of this version. So I would recommend you first ensure you've done the following to rule out a simple cached prior version of the form/workflow: 1. Flush Midtier Cache 2. Restart Webserver (if you have the luxury) 3. Flush Browser Cache Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Kumar Sent: Friday, April 20, 2012 12:40 AM To: arslist@ARSLIST.ORG Subject: Questionary issue in SRM 7.6.04 SP2 with IE8 Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Questionary issue in SRM 7.6.04 SP2 with IE8
I've seen this behavior as well with the latest SRM but haven't had time to investigate it. That hotfix will be on my list to test now. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Kumar Sent: Friday, April 20, 2012 12:40 AM To: arslist@ARSLIST.ORG Subject: Questionary issue in SRM 7.6.04 SP2 with IE8 Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Questionary issue in SRM 7.6.04 SP2 with IE8
Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP2 - How to add a Work Info Type to the Incident form
Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
ARX data export - change the value and re-import. I've done this before and it's worked well. Also - try copy to new function on WUT. Sometimes copy to new will make that field read-write. That's worked for me on status reasons. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Wednesday, April 18, 2012 12:40 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
Jase, Had same problem on earlier version where I had to change the field 'Selection Code' to read-write. It was 7.6.0 something. ~ Terje Sent from my iPhone On 18 Apr 2012, at 18:40, Jase Brandon jasebran...@gmail.com wrote: 'Selection Code' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
Hi JaseMaybe try edit|copy to new from a similar record? Tks! Juan Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
I had to do this a few weeks back. I believe I had to just let the 'Selection Code' be generated by the system and then put whatever value it creates into my form fields. R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, April 18, 2012 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hi Jase Maybe try edit|copy to new from a similar record? Tks! Juan _ Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form
Hi Jase, There is an active link that should set it to read/write on Query or Create: SYS:SHR:Initialize_200 I would check that active link. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, April 18, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** I had to do this a few weeks back. I believe I had to just let the 'Selection Code' be generated by the system and then put whatever value it creates into my form fields. R From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Juan Carlos Figueroa Sent: Wednesday, April 18, 2012 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 - How to add a Work Info Type to the Incident form ** Hi Jase Maybe try edit|copy to new from a similar record? Tks! Juan Date: Wed, 18 Apr 2012 13:40:29 -0400 From: jasebran...@gmail.commailto:jasebran...@gmail.com Subject: 7.6.04 SP2 - How to add a Work Info Type to the Incident form To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hello All, I've been banging my head on the keyboard for the last few hours and was hoping someone had already dealt with this. We are on 7.6.04 SP2 and I need to add a 'Work Info Type' to the Incident form of First Call Resolution. I've ensured the form/view for HPD:HelpDesk and HPD:Worklog are overlaid, I've added 'Work Info Type' of First Call Resolution to the Incident form.. and to the HPD:Worklog form. Both with corresponding values of 18001. Per support - I now need to add a record to SYS:Menu Items for this to work correctly. Here comes the problem: The field 'Selection Code' won't allow me to add 18001 when I create a new record. The field is read only and I can't figure out where this 'Selection Code' value is being generated. Can anyone provide any guidance? :-) I haven't done this in awhile and it's driving me crazy. Am I on the right resolution path? Should I do this differently? Support seems stumped too... Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 7.6.04 SP2
After loading SP2 see this error when I try to create a Service request via the Request Entry console: Exception occur while retrieving USM data. (ARWARN 150502) Which is attached to: SRM:REQ:USM_UpdateUSMDataFromAtrium I can't find anything in the KB on BMCs site or in the Communities. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unable to save preferences of tables in 7.6.04 SP2
I think we seen this issue but in an earlier version of ARS and it was related to the user not having a record in the AR System User Preference form. Make sure the users have a record in the AR System User Preference form. The table preferences are stored in the Edit tab. Also make sure the user has permissions to write to the form. I am thinking there may have been a permissions issue as well on the form. Not sure if that’s your issue or not but worth taking a look. Todd Arner Great Lakes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, March 19, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Unable to save preferences of tables in 7.6.04 SP2 ** Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD0668.32CA0C00] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.commailto:ibrar.ba...@brookfield.com [Brookfield Logo] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gif
Unable to save preferences of tables in 7.6.04 SP2
Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD05E6.79B90D00] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com [cid:imageb27b1d.GIF@bc2e0b53.44be2a07] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: imageb27b1d.GIF
Re: Unable to save preferences of tables in 7.6.04 SP2
I experienced this as well. It appears to be a permissions issue. Administrators can save and the settings keep. That kind of made it difficult to troubleshoot since I kept telling users that it was working fine because I could not duplicate the issue. Finally I just hijacked a user’s ID and that’s when the issue really popped. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, March 19, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Unable to save preferences of tables in 7.6.04 SP2 ** Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD05DF.48069810] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.commailto:ibrar.ba...@brookfield.com [cid:image002.gif@01CD05DF.48069810] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gif
Re: Unable to save preferences of tables in 7.6.04 SP2
Strange, I just tried it with my admin account and it did not work :S Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.com [cid:image8e041e.GIF@ee66963c.4dbc3203] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Monday, March 19, 2012 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to save preferences of tables in 7.6.04 SP2 ** I experienced this as well. It appears to be a permissions issue. Administrators can save and the settings keep. That kind of made it difficult to troubleshoot since I kept telling users that it was working fine because I could not duplicate the issue. Finally I just hijacked a user’s ID and that’s when the issue really popped. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: Monday, March 19, 2012 2:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Unable to save preferences of tables in 7.6.04 SP2 ** Hello All, We recently just went live with 7.6.04 SP2 and it seems like there’s an issue with being able to save table preferences on the homepage. For example, if I select ‘Assigned to all my groups” with respective company and ‘save’ under preferences, it does not save the settings for next login. Every time users login or come to homepage, they are having to select fields and ‘refresh’ table. I have tested this in multiple browsers. Nothing on support knowledge base either. Has anyone else experienced this? Any thoughts or suggestion to resolve the issue will be appreciated. Screenshot attached. [cid:image001.png@01CD05E9.7CA13170] Ibrar Bajwa Remedy Analyst Brookfield Corporate Operations Technology Services 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 T 416.649.8249, F 416.649.8245 ibrar.ba...@brookfield.commailto:ibrar.ba...@brookfield.com [cid:image002.gif@01CD05E9.7CA13170] View Important disclosures and information about our e-mail policies herehttp://www.brookfield.com/emaildisclaimer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.gifinline: image8e041e.GIF
Re: CMDB 7.6.04 SP2 Error
rant So...anyone have any idea on when CMDB 7.6.04 SP3 is being released? I see that the Remedy Server Sp3 has been released which is great...however it doesnt solve this problem. And for the life of me I cannot find out when BMC plan (or if they even are going to ) to release CMDB 7.6.40 SP3. Our Support partner also cannot find out. I honestly cannot wait for the next visit from a BMC representative so that I can ask them to please explain to me how they expect us to plan our roadmap, upgrades as well as resolve important bugs when they will not let us know when a patch is expected. This error that we have is forcing us to keep delaying our upgrade to 7.6.04 as we are waiting for SP3 and is giving Remedy such a bad name it is past being funny. All the work that we have done to build this product up as a reliable, fast solution is going out the window. /rant On Thu, Feb 2, 2012 at 8:23 PM, Basil Webster ba...@remex.co.za wrote: ** Hi, ** ** I know it’s a little late but we logged an issue about a month ago referencing the SW mentioned below. I immediately got a reply saying that we should wait for SP3 but they could not provide a date. Long story short, I escalated this via our partner support and received an mail today saying that they hope to have SP3 out by March but are looking into a special release to SP2 before then. ** ** I suggest you log that ticket asking for the special release. ** ** * * *Regards,* * * * * *Basil Webster *| *Support Manager *| *Remex Group* *Email**: **ba...@remex.co.za *| www.remex.co.za *Tel: +27 (0) 12 756 4227/8 *| *Cell: +27 (0) 82 452 9389 *| *Fax: +27 (0) 86 540 9224 *| *Centurion Close* | *Suite 2C* | *119 Gerhard Street *| *Centurion CBD* | *South Africa* | ** ** [image: Description: Description: Description: Description: Description: REMEX GROUP - White Background - 30] ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy *Sent:* 12 January 2012 02:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: CMDB 7.6.04 SP2 Error ** ** ** Hi Mark Thanks for that Just had a look and it does seem to be related. Dont suppose anyone has any idea on when SP3 is being released? The only other thing I can try is to use SP1 and see if the same error occurs. At the end of the day we would prefer not to have to wait months for SP3 as it will delay our upgrade plans we have for the year - and we havent even start with ITSM and SRM yet :-(. On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark mark_walt...@bmc.com wrote: ** There’s a very similar looking defect that looks likely to be fixed in 7.6.04 SP3. I suggest you open an issue with BMC and reference defect SW00416229, support should be able to confirm whether it’s the same problem. Mark *I work for BMC, I don’t speak for them* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy *Sent:* 12 January 2012 11:54 *To:* arslist@ARSLIST.ORG *Subject:* CMDB 7.6.04 SP2 Error ** Hi We have run into a wierd error that we cannot find any reference to on the ARSList, Manuals or Support web. Hopefully someone here can offer some suggestions on what we can try next as we are quickly running out of ideas and have tried this upgrade a few times. Firstly some background information. We have a Test server running Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also have a third server acting as a Mid Tier server also running Windows Server 2008. We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications will only be upgraded at a later stage and we want to leave them on their current versions. Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. Every looks and works as expected. We then ran the ugprade for CMDB to 7.6.04 SP2 which also completed successfully. The mid tier server is also ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) are working correctly, with the exception to this one problem. When we click on any CI in the Asset Management Application and click on the *Explore CI*' option, the BMC Atrium Explorer opens and attempts to load some screens - however we then get this error - Error when calling getRelatedComponentsAndRelationshipsOverlay https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Any suggestions or advice on where we
Re: CMDB 7.6.04 SP2 Error
I kinda got the idea was that sp3 is core only.. period.. I also got the idea they were focused on 7.7, \but I would love to hear otherwise.. Silence is not golden... It's nerve racking.. 8-P On Tue, Mar 13, 2012 at 2:52 AM, BradRemedy bradrem...@gmail.com wrote: ** rant So...anyone have any idea on when CMDB 7.6.04 SP3 is being released? I see that the Remedy Server Sp3 has been released which is great...however it doesnt solve this problem. And for the life of me I cannot find out when BMC plan (or if they even are going to ) to release CMDB 7.6.40 SP3. Our Support partner also cannot find out. I honestly cannot wait for the next visit from a BMC representative so that I can ask them to please explain to me how they expect us to plan our roadmap, upgrades as well as resolve important bugs when they will not let us know when a patch is expected. This error that we have is forcing us to keep delaying our upgrade to 7.6.04 as we are waiting for SP3 and is giving Remedy such a bad name it is past being funny. All the work that we have done to build this product up as a reliable, fast solution is going out the window. /rant On Thu, Feb 2, 2012 at 8:23 PM, Basil Webster ba...@remex.co.za wrote: ** Hi, ** ** I know it’s a little late but we logged an issue about a month ago referencing the SW mentioned below. I immediately got a reply saying that we should wait for SP3 but they could not provide a date. Long story short, I escalated this via our partner support and received an mail today saying that they hope to have SP3 out by March but are looking into a special release to SP2 before then. ** ** I suggest you log that ticket asking for the special release. ** ** * * *Regards,* * * * * *Basil Webster *| *Support Manager *| *Remex Group* *Email**: **ba...@remex.co.za *| www.remex.co.za *Tel: +27 (0) 12 756 4227/8 *| *Cell: +27 (0) 82 452 9389 *| *Fax: +27 (0) 86 540 9224 *| *Centurion Close* | *Suite 2C* | *119 Gerhard Street *| *Centurion CBD*| *South Africa* | ** ** [image: Description: Description: Description: Description: Description: REMEX GROUP - White Background - 30] ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy *Sent:* 12 January 2012 02:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: CMDB 7.6.04 SP2 Error ** ** ** Hi Mark Thanks for that Just had a look and it does seem to be related. Dont suppose anyone has any idea on when SP3 is being released? The only other thing I can try is to use SP1 and see if the same error occurs. At the end of the day we would prefer not to have to wait months for SP3 as it will delay our upgrade plans we have for the year - and we havent even start with ITSM and SRM yet :-(. On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark mark_walt...@bmc.com wrote: ** There’s a very similar looking defect that looks likely to be fixed in 7.6.04 SP3. I suggest you open an issue with BMC and reference defect SW00416229, support should be able to confirm whether it’s the same problem. Mark *I work for BMC, I don’t speak for them* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy *Sent:* 12 January 2012 11:54 *To:* arslist@ARSLIST.ORG *Subject:* CMDB 7.6.04 SP2 Error ** Hi We have run into a wierd error that we cannot find any reference to on the ARSList, Manuals or Support web. Hopefully someone here can offer some suggestions on what we can try next as we are quickly running out of ideas and have tried this upgrade a few times. Firstly some background information. We have a Test server running Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also have a third server acting as a Mid Tier server also running Windows Server 2008. We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications will only be upgraded at a later stage and we want to leave them on their current versions. Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. Every looks and works as expected. We then ran the ugprade for CMDB to 7.6.04 SP2 which also completed successfully. The mid tier server is also ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) are working correctly, with the exception to this one problem. When we click on any CI in the Asset Management Application and click on the *Explore CI*' option, the BMC Atrium Explorer opens and attempts to load some screens - however we then get this error - Error when calling
Re: CMDB 7.6.04 SP2 Error
We wanted to fix the issue with CMDB 7.6.04 allowing duplicate reconciliation id's in the same dataset and were advised to wait for CMDB 7.6.04 SP3 which is due in March (i.e. this month) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 13 March 2012 12:44 To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.04 SP2 Error ** I kinda got the idea was that sp3 is core only.. period.. I also got the idea they were focused on 7.7, \but I would love to hear otherwise.. Silence is not golden... It's nerve racking.. 8-P On Tue, Mar 13, 2012 at 2:52 AM, BradRemedy bradrem...@gmail.com wrote: ** rant So...anyone have any idea on when CMDB 7.6.04 SP3 is being released? I see that the Remedy Server Sp3 has been released which is great...however it doesnt solve this problem. And for the life of me I cannot find out when BMC plan (or if they even are going to ) to release CMDB 7.6.40 SP3. Our Support partner also cannot find out. I honestly cannot wait for the next visit from a BMC representative so that I can ask them to please explain to me how they expect us to plan our roadmap, upgrades as well as resolve important bugs when they will not let us know when a patch is expected. This error that we have is forcing us to keep delaying our upgrade to 7.6.04 as we are waiting for SP3 and is giving Remedy such a bad name it is past being funny. All the work that we have done to build this product up as a reliable, fast solution is going out the window. /rant On Thu, Feb 2, 2012 at 8:23 PM, Basil Webster ba...@remex.co.za wrote: ** Hi, I know it's a little late but we logged an issue about a month ago referencing the SW mentioned below. I immediately got a reply saying that we should wait for SP3 but they could not provide a date. Long story short, I escalated this via our partner support and received an mail today saying that they hope to have SP3 out by March but are looking into a special release to SP2 before then. I suggest you log that ticket asking for the special release. Regards, Basil Webster | Support Manager | Remex Group Email: ba...@remex.co.za | www.remex.co.za http://www.remex.co.za/ Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 82 tel:%2B27%20%280%29%2082%C2%A0452%209389 452 9389 | Fax: +27 (0) 86 tel:%2B27%20%280%29%2086%C2%A0540%209224 540 9224 | Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | South Africa | From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 12 January 2012 02:58 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.04 SP2 Error ** Hi Mark Thanks for that Just had a look and it does seem to be related. Dont suppose anyone has any idea on when SP3 is being released? The only other thing I can try is to use SP1 and see if the same error occurs. At the end of the day we would prefer not to have to wait months for SP3 as it will delay our upgrade plans we have for the year - and we havent even start with ITSM and SRM yet :-(. On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark mark_walt...@bmc.com wrote: ** There's a very similar looking defect that looks likely to be fixed in 7.6.04 SP3. I suggest you open an issue with BMC and reference defect SW00416229, support should be able to confirm whether it's the same problem. Mark I work for BMC, I don't speak for them From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 12 January 2012 11:54 To: arslist@ARSLIST.ORG Subject: CMDB 7.6.04 SP2 Error ** Hi We have run into a wierd error that we cannot find any reference to on the ARSList, Manuals or Support web. Hopefully someone here can offer some suggestions on what we can try next as we are quickly running out of ideas and have tried this upgrade a few times. Firstly some background information. We have a Test server running Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also have a third server acting as a Mid Tier server also running Windows Server 2008. We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications will only be upgraded at a later stage and we want to leave them on their current versions. Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. Every looks and works as expected. We then ran the ugprade for CMDB to 7.6.04 SP2 which also completed successfully. The mid tier server is also ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) are working correctly, with the exception to this one problem. When we click on any CI in the Asset Management Application and click on the Explore CI' option, the BMC Atrium Explorer opens and attempts to load some screens
7.6.04 sp2 midtier problems
Symptoms: tomcat crashes, *CATALINA.OUT:::* - Connects to HOSTNAME: through *Java Rpc failed *with: ERROR (90): Cannot establish a network connection to the AR System server; Connection HOSTNAME: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused HOSTNAME: What I am seeing is the BOLD section above.. PROBLEM: someone coded *JAVA* (*BMC Designer*) to do an NSLOOKUP instead of using local lookup prior to DNS lookup in the JAVA code.. Solution: Ensure you have DNS resolved (and if it is down - well your app no longer works and crashes)... Anyone else see this? I will prove this soon.. as my DNS is not working and it crashes everytime.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 sp2 midtier problems
Patrick I think you are into something here. We got a few unexplainable crashes. We have not had time to look into them in more details. Your findings sounds identical to what I have seen. I do think we at sporadic random got DNS issues for some of our remote users. If your findings are correct I would like to know more. Can I be to any help? Terje On 23 Feb 2012, at 15:49, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** Symptoms: tomcat crashes, CATALINA.OUT::: - Connects to HOSTNAME: through Java Rpc failed with: ERROR (90): Cannot establish a network connection to the AR System server; Connection HOSTNAME: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused HOSTNAME: What I am seeing is the BOLD section above.. PROBLEM: someone coded JAVA (BMC Designer) to do an NSLOOKUP instead of using local lookup prior to DNS lookup in the JAVA code.. Solution: Ensure you have DNS resolved (and if it is down - well your app no longer works and crashes)... Anyone else see this? I will prove this soon.. as my DNS is not working and it crashes everytime.. -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP2 Becon's to address... to terracotta
I have a question:: why does my server Becon out to this address when all I have installed is ITSM / and ARS/ is this bad code? going to terracotta? MY-HOST-IP.53698 * 64.95.112.233.80* 0 0 49640 0 SYN_SENT -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 Becon's to address... to terracotta
My guess is that it's something to do with ehcache. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, February 14, 2012 10:36 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 Becon's to address... to terracotta ** I have a question:: why does my server Becon out to this address when all I have installed is ITSM / and ARS/ is this bad code? going to terracotta? MY-HOST-IP.53698 64.95.112.233.80 0 0 49640 0 SYN_SENT -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 Becon's to address... to terracotta
Any chance you have a recording of the conversation. I be curious to see the payload in the get/post. Axton Grams On Tue, Feb 14, 2012 at 10:36 AM, patrick zandi remedy...@gmail.com wrote: ** I have a question:: why does my server Becon out to this address when all I have installed is ITSM / and ARS/ is this bad code? going to terracotta? MY-HOST-IP.53698 64.95.112.233.80 0 0 49640 0 SYN_SENT -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 Becon's to address... to terracotta
My guess is that it is leftover test data. Wouldn't be the first time. Rick On Feb 14, 2012 12:05 PM, Axton axton.gr...@gmail.com wrote: Any chance you have a recording of the conversation. I be curious to see the payload in the get/post. Axton Grams On Tue, Feb 14, 2012 at 10:36 AM, patrick zandi remedy...@gmail.com wrote: ** I have a question:: why does my server Becon out to this address when all I have installed is ITSM / and ARS/ is this bad code? going to terracotta? MY-HOST-IP.53698 64.95.112.233.80 0 0 49640 0 SYN_SENT -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 Becon's to address... to terracotta
Actually Axton: I did not .. but I thought about it.. I might pursue looking at this.. I think it during startup of the server only, then it disappears.. On Tue, Feb 14, 2012 at 12:05 PM, Axton axton.gr...@gmail.com wrote: Any chance you have a recording of the conversation. I be curious to see the payload in the get/post. Axton Grams On Tue, Feb 14, 2012 at 10:36 AM, patrick zandi remedy...@gmail.com wrote: ** I have a question:: why does my server Becon out to this address when all I have installed is ITSM / and ARS/ is this bad code? going to terracotta? MY-HOST-IP.53698 64.95.112.233.80 0 0 49640 0 SYN_SENT -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP2 Becon's to address... to terracotta
If it is.I know that when Tomcat starts it does an 'upgrade check' and reports on my servers that there is a new version available. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, February 14, 2012 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP2 Becon's to address... to terracotta ** My guess is that it's something to do with ehcache. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, February 14, 2012 10:36 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP2 Becon's to address... to terracotta ** I have a question:: why does my server Becon out to this address when all I have installed is ITSM / and ARS/ is this bad code? going to terracotta? MY-HOST-IP.53698 64.95.112.233.80 0 0 49640 0 SYN_SENT -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.04 SP2 Error
Hi, I know it's a little late but we logged an issue about a month ago referencing the SW mentioned below. I immediately got a reply saying that we should wait for SP3 but they could not provide a date. Long story short, I escalated this via our partner support and received an mail today saying that they hope to have SP3 out by March but are looking into a special release to SP2 before then. I suggest you log that ticket asking for the special release. Regards, Basil Webster | Support Manager | Remex Group Email: ba...@remex.co.zamailto:ba...@remex.co.za | www.remex.co.zahttp://www.remex.co.za/ Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 82 452 9389 | Fax: +27 (0) 86 540 9224 | Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | South Africa | [cid:image001.jpg@01CCE1E8.873AC620] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 12 January 2012 02:58 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.04 SP2 Error ** Hi Mark Thanks for that Just had a look and it does seem to be related. Dont suppose anyone has any idea on when SP3 is being released? The only other thing I can try is to use SP1 and see if the same error occurs. At the end of the day we would prefer not to have to wait months for SP3 as it will delay our upgrade plans we have for the year - and we havent even start with ITSM and SRM yet :-(. On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark mark_walt...@bmc.commailto:mark_walt...@bmc.com wrote: ** There's a very similar looking defect that looks likely to be fixed in 7.6.04 SP3. I suggest you open an issue with BMC and reference defect SW00416229, support should be able to confirm whether it's the same problem. Mark I work for BMC, I don't speak for them From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 12 January 2012 11:54 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB 7.6.04 SP2 Error ** Hi We have run into a wierd error that we cannot find any reference to on the ARSList, Manuals or Support web. Hopefully someone here can offer some suggestions on what we can try next as we are quickly running out of ideas and have tried this upgrade a few times. Firstly some background information. We have a Test server running Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also have a third server acting as a Mid Tier server also running Windows Server 2008. We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications will only be upgraded at a later stage and we want to leave them on their current versions. Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. Every looks and works as expected. We then ran the ugprade for CMDB to 7.6.04 SP2 which also completed successfully. The mid tier server is also ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) are working correctly, with the exception to this one problem. When we click on any CI in the Asset Management Application and click on the Explore CI' option, the BMC Atrium Explorer opens and attempts to load some screens - however we then get this error - Error when calling getRelatedComponentsAndRelationshipsOverlay https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Any suggestions or advice on where we can start looking? We did orginally have some custom attributes on the CMDB which we no longer needed so we removed them before we start the upgrade. In fact, we WANT the CMDB to overwrite any of the base forms that may have been customized, although we did not make any such changes etc.https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg I have reviewed the installation guides, troubleshooting guide and searched the ARS List and Support web and cannot find anyone else that is having this problem which makes we want to start researching flights to Mexico as my next step https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Any assistance of advice would be greatly appreciated.https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Many Thankshttps://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993
AR Server Hanging on ARS 7.6.04 SP2
Has anyone else experience this issue where the Remedy users are unable to access any applications from the web or user tool. This seems to happen to us once a week since installing SP 2 for AR Server. We are running AR server on a Windows 2008 R2 server with MS SQL 2008 R2 database. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server Hanging on ARS 7.6.04 SP2
Most everyone on the list has experienced that at one point or another. Look in the arerror.log and see if there is a stack trace or report of a crash of arserverd. That is the most common cause: arserver crashes, armonitor restarts, while starting up, the application server is inaccessible. Short of that, take a look at your server statistics and see if there are queue blocked items. There are many more potential causes. Check those first as they are the most common causes. Axton Grams On Tue, Jan 31, 2012 at 11:44 AM, Bob Jewell bob.jew...@caridianbct.comwrote: Has anyone else experience this issue where the Remedy users are unable to access any applications from the web or user tool. This seems to happen to us once a week since installing SP 2 for AR Server. We are running AR server on a Windows 2008 R2 server with MS SQL 2008 R2 database. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR Server Hanging on ARS 7.6.04 SP2
See if this thread could be of any help to you. https://communities.bmc.com/communities/thread/60770?start=15tstart=0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Data Import Tool 7.6.04 SP2
Seems like the new Data Import tool is case sensitive when it comes to field names (the old is not - 7.1 patch 7). When I auto map (or Add All) in the old tool, it didn't matter what the case was, as long as it was the field name. So, in the old tool (7.1 p7) User ID maps to User Id when I click on Add All, but it doesn't automatically map in the 7.6.04 sp2 data import tool, you will have to manually map it. Yuck. I know I can create a mapping file and use that (so I don't have to keep remembering which fields are not in the proper case even though they are the same name), and I will if I have to, but it's still a pain. Is there any way to turn this off? (the case sensitivity?) Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Alert_User Hack in 7.6.04 SP2
We are upgrading from 7.1.00 P007 to ARSytem 7.6.04 SP2. In 7.1.00 P007, I would query the Remedy Alert_User table to retrieve the list of users who were logged onto the Alert tool with an active session. I would then present the list to the user, giving them the option of picking one or more users from the list and sending an alert to them. In 7.60.04 SP2, the Alert_User table is no longer available (the installation package must have deleted it when upgrading our ARSystem database). Yes...I know it was an internal table subject to change...and it changed by disappearing! Does anyone have a workaround or a formal way of doing this 7.6.04 SP2? Thanks for your help! Bruce B. Wilson CS Remedy Administrator Norfolk Southern Corporation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
