Re: BMC supportweb - Session Timeout/Invalid Session Errors
All: I agree entirely. Of course, as we all know, should and does are two separate things. Eg, my Firefox 3.5.18 just crashes any time I try to login to BMC's site (and nowhere else), so I have to run IE any time I want to access it. Sigh. --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, April 12, 2011 19:33 To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors ** It should just work... Amen. I hate went sites make you adjust your security settings to use them. I know you appreciate that and am glad you are the one working on it. Jason On Tue, Apr 12, 2011 at 4:04 PM, Axton axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote: ** Forget all those recommendations. It should just work regardless of your browser settings (assuming you allow cookies and javascript). If you would like you can remove the bmc.comhttp://bmc.com domain from your trusted sites; that should not impact the behavior or capabilities of the site. Feel free to reply to this thread if you have any issues going forward. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Apr 12, 2011 at 5:56 PM, Murnane, Phil pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote: ** Axton: I had an ongoing issue with BMC's support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites =Please add http://*.bmc.com and https://*.bmc.com sites in trusted site list. 2. Make sure you have enabled Navigate Sub-frames across different Domains under Tools - Internet Options- Security - Custom Level - Miscellaneous - Navigate sub-frames across different domains and let me know the steps the user is following and the version of the browser. 3. Under Tools - Internet options make sure that the HTTP1.1 settings should be enabled. 4. Under Security Settings, the Active Scripting and Allow Paste Operations via Script must be enabled in order for the mid tier to work properly. 5. To access these options in IE, choose Tools Internet Options. Click the Security tab, and then click the Custom Level button. 6. Also kindly request the customer to check with your network admin if there is any proxy server or net-caching device in their network. If it exists, kindly ask their 'network' team to flush/clear the cache and then check if he still gets the error. 7. Please try accessing support site using different browser ex- Firefox. FWIW, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, April 12, 2011 12:28 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors ** Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers
Re: BMC supportweb - Session Timeout/Invalid Session Errors
Well sounds like a completely different problem. If your browser is crashing, it's most likely a problem with your browser. I would look at what plug-ins you have installed/running in FF. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Apr 13, 2011 at 3:57 AM, Murnane, Phil pmurn...@windwardits.comwrote: ** All: I agree entirely. Of course, as we all know, “should” and “does” are two separate things. Eg, my Firefox 3.5.18 just crashes any time I try to login to BMC’s site (and nowhere else), so I have to run IE any time I want to access it. Sigh. --Phil *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, April 12, 2011 19:33 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors ** It should just work... Amen. I hate went sites make you adjust your security settings to use them. I know you appreciate that and am glad you are the one working on it. Jason On Tue, Apr 12, 2011 at 4:04 PM, Axton axton.gr...@gmail.com wrote: ** Forget all those recommendations. It should just work regardless of your browser settings (assuming you allow cookies and javascript). If you would like you can remove the bmc.com domain from your trusted sites; that should not impact the behavior or capabilities of the site. Feel free to reply to this thread if you have any issues going forward. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Apr 12, 2011 at 5:56 PM, Murnane, Phil pmurn...@windwardits.com wrote: ** Axton: I had an ongoing issue with BMC’s support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites =Please add http://*.bmc.com and https://*.bmc.com sites in trusted site list. 2. Make sure you have enabled Navigate Sub-frames across different Domains under Tools - Internet Options- Security - Custom Level - Miscellaneous - Navigate sub-frames across different domains and let me know the steps the user is following and the version of the browser. 3. Under Tools - Internet options make sure that the HTTP1.1 settings should be enabled. 4. Under Security Settings, the Active Scripting and Allow Paste Operations via Script must be enabled in order for the mid tier to work properly. 5. To access these options in IE, choose Tools Internet Options. Click the Security tab, and then click the Custom Level button. 6. Also kindly request the customer to check with your network admin if there is any proxy server or net-caching device in their network. If it exists, kindly ask their 'network' team to flush/clear the cache and then check if he still gets the error. 7. Please try accessing support site using different browser ex- Firefox. FWIW, --Phil *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, April 12, 2011 12:28 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors ** Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers
BMC supportweb - Session Timeout/Invalid Session Errors
I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC supportweb - Session Timeout/Invalid Session Errors
Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC supportweb - Session Timeout/Invalid Session Errors
I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC supportweb - Session Timeout/Invalid Session Errors
Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC supportweb - Session Timeout/Invalid Session Errors
Axton: I had an ongoing issue with BMC's support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites =Please add http://*.bmc.com and https://*.bmc.com sites in trusted site list. 2. Make sure you have enabled Navigate Sub-frames across different Domains under Tools - Internet Options- Security - Custom Level - Miscellaneous - Navigate sub-frames across different domains and let me know the steps the user is following and the version of the browser. 3. Under Tools - Internet options make sure that the HTTP1.1 settings should be enabled. 4. Under Security Settings, the Active Scripting and Allow Paste Operations via Script must be enabled in order for the mid tier to work properly. 5. To access these options in IE, choose Tools Internet Options. Click the Security tab, and then click the Custom Level button. 6. Also kindly request the customer to check with your network admin if there is any proxy server or net-caching device in their network. If it exists, kindly ask their 'network' team to flush/clear the cache and then check if he still gets the error. 7. Please try accessing support site using different browser ex- Firefox. FWIW, --Phil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, April 12, 2011 12:28 To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors ** Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC supportweb - Session Timeout/Invalid Session Errors
Forget all those recommendations. It should just work regardless of your browser settings (assuming you allow cookies and javascript). If you would like you can remove the bmc.com domain from your trusted sites; that should not impact the behavior or capabilities of the site. Feel free to reply to this thread if you have any issues going forward. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Apr 12, 2011 at 5:56 PM, Murnane, Phil pmurn...@windwardits.comwrote: ** Axton: I had an ongoing issue with BMC’s support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites =Please add http://*.bmc.com and https://*.bmc.com sites in trusted site list. 2. Make sure you have enabled Navigate Sub-frames across different Domains under Tools - Internet Options- Security - Custom Level - Miscellaneous - Navigate sub-frames across different domains and let me know the steps the user is following and the version of the browser. 3. Under Tools - Internet options make sure that the HTTP1.1 settings should be enabled. 4. Under Security Settings, the Active Scripting and Allow Paste Operations via Script must be enabled in order for the mid tier to work properly. 5. To access these options in IE, choose Tools Internet Options. Click the Security tab, and then click the Custom Level button. 6. Also kindly request the customer to check with your network admin if there is any proxy server or net-caching device in their network. If it exists, kindly ask their 'network' team to flush/clear the cache and then check if he still gets the error. 7. Please try accessing support site using different browser ex- Firefox. FWIW, --Phil *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, April 12, 2011 12:28 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors ** Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC supportweb - Session Timeout/Invalid Session Errors
It should just work... Amen. I hate went sites make you adjust your security settings to use them. I know you appreciate that and am glad you are the one working on it. Jason On Tue, Apr 12, 2011 at 4:04 PM, Axton axton.gr...@gmail.com wrote: ** Forget all those recommendations. It should just work regardless of your browser settings (assuming you allow cookies and javascript). If you would like you can remove the bmc.com domain from your trusted sites; that should not impact the behavior or capabilities of the site. Feel free to reply to this thread if you have any issues going forward. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Apr 12, 2011 at 5:56 PM, Murnane, Phil pmurn...@windwardits.comwrote: ** Axton: I had an ongoing issue with BMC’s support site a while back, and these are the suggestions they gave me: Please try with the below settings with IE8: 1. Under Internet Options =Security Tab =Trusted Sites =Please add http://*.bmc.com and https://*.bmc.com sites in trusted site list. 2. Make sure you have enabled Navigate Sub-frames across different Domains under Tools - Internet Options- Security - Custom Level - Miscellaneous - Navigate sub-frames across different domains and let me know the steps the user is following and the version of the browser. 3. Under Tools - Internet options make sure that the HTTP1.1 settings should be enabled. 4. Under Security Settings, the Active Scripting and Allow Paste Operations via Script must be enabled in order for the mid tier to work properly. 5. To access these options in IE, choose Tools Internet Options. Click the Security tab, and then click the Custom Level button. 6. Also kindly request the customer to check with your network admin if there is any proxy server or net-caching device in their network. If it exists, kindly ask their 'network' team to flush/clear the cache and then check if he still gets the error. 7. Please try accessing support site using different browser ex- Firefox. FWIW, --Phil *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, April 12, 2011 12:28 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC supportweb - Session Timeout/Invalid Session Errors ** Have you run into it this week? Thanks, Axton On Tue, Apr 12, 2011 at 11:26 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: I get it every now and again when I access the site. Like the cookie didn't fully time out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, April 12, 2011 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: BMC supportweb - Session Timeout/Invalid Session Errors Fine for me Kind regards Danny I would like to find out if anyone out is continuing to experienc these issues when accessing the BMC supportweb interface. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: Supportweb Hilarity
Is anyone else having this issue with Supportweb today? Follow these steps: 1) Navigate to http://supportweb.remedy.com/ 2) When the box appears asking you to complete a survey, click No. 3) The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
I decided to take the survey and select Other at every opportunity and I put I HATE BEING FORCED TO TAKE YOUR SURVEY Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity - I got around it.
If you enter www.remedy.com and then click on the support option you can bypass this survey. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California mailto:b...@itm3.com b...@itm3.com (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
If you take the survey, you still cannot use the website. This is very bad. Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.commailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
BMC has a testing team? I thought WE were their testing team. Rick -Original Message- From: Bing b...@itm3.com Date: Tue, 2 Jun 2009 07:39:57 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California mailto:b...@itm3.com b...@itm3.com (email) 925-260-6394 (mobile) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.commailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender._Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I just logged in thru http://www.bmc.com/support/ and did not get a survey. SupportWeb seems to be working just fine for me under bmc.com/support. If I remember correctly there was an email a long while back that supportweb.remedy.com was going to be phased out as they merged all their support resources together. It may have even been a popup on that URL that said to change your links to the bmc.com/support link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Tuesday, June 02, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I have not heard anything like that for a long time. However, I personally find it a good sign when a company eats their own cooking so to speak. While I am no big fan on the current incarnation of the BMC Support website (still prefer old style Remedy Corp one), I do find it reassuring that it makes use of the Remedy product. What does it say about a large Enterprise-level company when they do not even use their own Enterprise-level product to host their own Support website? James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 02, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Supportweb Hilarity I just logged in thru http://www.bmc.com/support/ and did not get a survey. SupportWeb seems to be working just fine for me under bmc.com/support. If I remember correctly there was an email a long while back that supportweb.remedy.com was going to be phased out as they merged all their support resources together. It may have even been a popup on that URL that said to change your links to the bmc.com/support link. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Tuesday, June 02, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity Apparently whether you take the survey or not, you cannot access support web resources. Perhaps this is a way to eliminate that service? Yours truly, Charles H. Roberts, 4th Customer Service Manager (CSM) Riverside County Information Technology (RCIT) Office: 951-486-7780 Cell: 951-840-8699 eMail: crobe...@riversidecountyit.org mailto:crobe...@riversidecountyit.org From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 02, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity BMC has a testing team? I thought WE were their testing team. Rick From: Bing Date: Tue, 2 Jun 2009 07:39:57 -0700 To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb Hilarity
I logged into the Supportweb site yesterday to attempt to get a license key, and was also very surprised by the survey. It took about 3 or 4 times trying to click No and it finally went away. It took a little longer mouse click. Another weird thing is that the No button looks like it is grayed out and the Yes button active. Another strategy to get there survey completed I guess. I thought the problem might have been on my side, I am glad I am not the only one experiencing the problem. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark --- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a workaround for us to bypass a feedback survey. Perhaps the BMC testing team never considered a no answer in their test plans? -- Bing Bradford Bingel (Bing) ITM3 California b...@itm3.com mailto:b...@itm3.com (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
Can someone email a screen shot of this? I am trying to reproduce the issue but can not seem to. Thanks, Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Jun 2, 2009 at 8:57 AM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** I decided to take the survey and select Other at every opportunity and I put “I HATE BEING FORCED TO TAKE YOUR SURVEY” Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, June 02, 2009 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** If you close the window an go back in though, it seems that the survey pop up doesnt appear. But you are right, the pop up would not go away when you clicked No. I had to close my IE window. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click “No”. 3. The button appears to do nothing and you’re stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
We've been demoted to Other :( Lisa I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell Sent: Tuesday, June 02, 2009 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Supportweb Hilarity ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
I just tried and it seems to be working fine now using IE 6.. Thanks, Jase On Tue, Jun 2, 2009 at 3:40 PM, Ian Trimnell i.d.trimn...@open.ac.ukwrote: ** Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to *http://supportweb.remedy.com/*http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click “No”. 3. The button appears to do nothing and you’re stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian -- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
i had the same issue over a week ago. at one point, the button to move forward disappeared and i was not able to complete the survey. guess they really didnt want my opinion after all. probably a good thing :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:40 pm, Ian Trimnell i.d.trimn...@open.ac.uk wrote: Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web:http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: OT: Supportweb Hilarity
Just a note to everyone; this issue should now be resolved. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Jun 2, 2009 at 3:12 PM, Tami Palacky tpala...@gmail.com wrote: i had the same issue over a week ago. at one point, the button to move forward disappeared and i was not able to complete the survey. guess they really didnt want my opinion after all. probably a good thing :) Tami Palacky Remedy Developer DEV Technology Reston, VA On Jun 2, 3:40 pm, Ian Trimnell i.d.trimn...@open.ac.uk wrote: Pierson, Shawn wrote: ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to _http://supportweb.remedy.com/_ 2. When the box appears asking you to complete a survey, click No. 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, *Shawn Pierson * Remedy Developer | Southern Union I noticed the survey a week or so back and, after a couple of visits decided to fill it in. I got to the screen where it asked me which product I was using. I had to chose 'Other' as BMC Remedy AR System was not listed. Ho hum! Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web:http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Supportweb License File Upgrades
I have always had problems with this. Just call support and get someone from the licensing team to help you out. They have always been very responsive and helpful. James McManus Michael A SSgt HQ 754 ELSG/DOMH wrote: Listers, Has this feature ever worked for anyone? I've tried several times in the last two days and never gotten an upgraded license file back. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Supportweb License File Upgrades
Listers, Has this feature ever worked for anyone? I've tried several times in the last two days and never gotten an upgraded license file back. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
I'm able to get in through IE Have you tried In Internet Explorer Tools Internet Options Security Tab Internet Custom Options Enable ActiveX controls and plug-ins Or make http://support.bmc.com/ a trusted site -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, February 01, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) ** Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) ** Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)
It seems to be working now. I must have jumped on the site when they were restarting it or something. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Klein, Michael (CONTR) Sent: Friday, February 01, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) I'm able to get in through IE Have you tried In Internet Explorer Tools Internet Options Security Tab Internet Custom Options Enable ActiveX controls and plug-ins Or make http://support.bmc.com/ a trusted site -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, February 01, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) I'm not having any problems in those areas. I have in the past, so I started using Mozilla Firefox instead of IE. You could try that. From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 2/1/2008 10:36 AM To: arslist@ARSLIST.ORG Subject: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc) ** Ive been trying to login to the BMC Support website trying to lookup something in the Knowledge base (on www.bmc.com file://www.bmc.com/ ) but I keep getting a Caught exception error. Looks like they need to restart their Mid Tier server that hosts everything from Knowledge Base to Ticket submits. Is anyone else getting errors as well? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Supportweb browser problems?
Hi list, for a while now I can't access Remedy supportweb with Internet Explorer. Therefore I was using Netscape. But since last week this doesn't work either. Here is my expericence with the Browsers I have currently installed: - Firefox 2.0 I can log in to supportweb, if I try to view open issues the page begins to load but then I get: Caught exception :menudef has no propperties - Netscape 7.2 the very same behaviour as Firefox. - With Microsoft Internet Explorer 6.0 I can log in but if I go to View/Update Issues the browser asks me to download a file called defaultWebSelfServe regardless whether I accept or refuse the browser doesn't show anything. Do you have similar problems? Any suggestions? I am on Windows XP Professional SP2. Any help will be greatly appreciated. Kind regards, Albert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Supportweb down?
If I try to hit any bmc/remedy page, all I get is the following: System Error WEA-1 Error: Unknown Domain If I google this error, I get just about every bmc page in the search results. http://www.google.com/search?q=%22System+Error%22+%22WEA-1%22+%22Error:+Unknown+Domain%22hl=enchannel=shs=P0kfilter=0 Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Supportweb down?
As soon as this is sent, it starts working again. Axton On 2/25/07, Axton [EMAIL PROTECTED] wrote: If I try to hit any bmc/remedy page, all I get is the following: System Error WEA-1 Error: Unknown Domain If I google this error, I get just about every bmc page in the search results. http://www.google.com/search?q=%22System+Error%22+%22WEA-1%22+%22Error:+Unknown+Domain%22hl=enchannel=shs=P0kfilter=0 Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Supportweb down?
I have just logged in ok. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Axton [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 25/02/2007 21:11 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Supportweb down? If I try to hit any bmc/remedy page, all I get is the following: System Error WEA-1 Error: Unknown Domain If I google this error, I get just about every bmc page in the search results. http://www.google.com/search?q=%22System+Error%22+%22WEA-1%22+%22Error:+Unknown+Domain%22hl=enchannel=shs=P0kfilter=0 Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Supportweb down?
I am able to get to supportweb and query the knowledgebase. Barb Siebert QMX Support Services From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Sun 2/25/2007 4:11 PM To: arslist@ARSLIST.ORG Subject: Supportweb down? If I try to hit any bmc/remedy page, all I get is the following: System Error WEA-1 Error: Unknown Domain If I google this error, I get just about every bmc page in the search results. http://www.google.com/search?q=%22System+Error%22+%22WEA-1%22+%22Error:+Unknown+Domain%22hl=enchannel=shs=P0kfilter=0 Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Supportweb down?
To reproduce goto: http://bmc.com http://remedy.com It has been down nearly a year. -John On 2/25/07, Axton [EMAIL PROTECTED] wrote: If I try to hit any bmc/remedy page, all I get is the following: System Error WEA-1 Error: Unknown Domain If I google this error, I get just about every bmc page in the search results. http://www.google.com/search?q=%22System+Error%22+%22WEA-1%22+%22Error:+Unknown+Domain%22hl=enchannel=shs=P0kfilter=0 Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT-RE: BMC SupportWeb is GARBAGE
Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind Remedy tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT-RE: BMC SupportWeb is GARBAGE
OK, since I started this (talk about trolling.) Let me say that I have continued to have some pretty good contacts with folks inside Remedy In fact, right after I wrote the original post, I called support (I hadn't made a call to support in a LONG time, always used the web) and immediately got Carmen. She walked through the issue I was having, we made some mutual discovery's along the way, and she got my problem resolved immediately. My issues have strictly been at a corporate/direction and process level. And yes, as I stated earlier, the support web site...it's truly garbage! Never thought I'd miss the old KB. On 12/11/06, Barry Lindstrom [EMAIL PROTECTED] wrote: Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind Remedy tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT-RE: BMC SupportWeb is GARBAGE
Hi Barry, One of the more notable issues is that the KBs that we can see, and the KBs the support staff sees are not the same. They see a far more robust KB database. Often I had been asked did you check the KBs? I finally had someone webex, and we looked at it from my login, and they were surprised at what poor offerings we get.BTW. Carmen is really a joy to work with when you call the support line. Best Regards, Tom Altamore - Original Message - From: Warren Baltimore Date: Monday, December 11, 2006 11:38 am Subject: Re: OT-RE: BMC SupportWeb is GARBAGE To: arslist@ARSLIST.ORG OK, since I started this (talk about trolling.) Let me say that I have continued to have some pretty good contacts with folks inside Remedy In fact, right after I wrote the original post, I called support (I hadn't made a call to support in a LONG time, always used the web) and immediately got Carmen. She walked through the issue I was having, we made some mutual discovery's along the way, and she got my problem resolved immediately. My issues have strictly been at a corporate/direction and process level. And yes, as I stated earlier, the support web site...it's truly garbage! Never thought I'd miss the old KB. On 12/11/06, Barry Lindstrom wrote: Gee...If this is Off Topic, what is on? The web site may suck, but it's the changes to the underlying support organization that concern me. I used to(pre BMC Userworld 06) be able to pick up the phone and call Remedy tech support with a 50/50 chance of getting an answer to my question. AND, if I the person on the other end of the phone didn't have the answer, they took it as a personal challenge to find somebody who knew and get that info back to me. The first time I called BMC Tech Support(post BMC Userworld 06), I got a BMC support person that didn't seem to understand the issue and didn't seem to care about finding an answer. I tried a second time about a month later with the same result. Since it appears the players behind Remedy tech support are now so BMC centric that they can't support us, the value of this forum has just increased exponentially. Perhaps, it's time for an ARSList IPO. Barry Lindstrom Certifiable ARJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT-RE: BMC SupportWeb is GARBAGE
Talking about deliberate / accidental 'attempts' to [EMAIL PROTECTED] things up, I can think of one such case that I encountered recently on a project with the application Remedy CSS that was originally a offering by Viadyne.. The application although it had a good design as far as the application / data model was concerned, I think it wasn't carefully coded and developed. This application in particular, after it was available on the shelves, had data tables that were searched on key everyday tasks such even the basic login where the home page would search contact tables for the user, and perform workflow based on the results of that search, and conduct more searches on other tables like products used, past incidents reported etc if the user was found.. None of these tables had the necessary indexes to facilitate these searches... It is very possible, if you guys are facing problems with support web, as support web is a customization of Remedy CSS or so I hear, some of these issues are still open and not resolved. Again I found workflow, that was used to qualify data, before returning a match, that wasn't using indexes that could have been used causing performance problems, by using a table scan instead of a index scan. If I recall the statistics correctly, the project I worked on, had a customer contact base of about 300K, and it would take them anywhere between 4 minutes to 5 just to log on to the system, and about the same time to perform some searches using QBE that some workflow used. I had this cut down to a second or less after indexing the tables wherever required and by some small modification on the default OTB workflow that ended in returning the same result set. These may be some of the things that their consultants whoever worked on this application should check on... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chris Woyton Sent: Sunday, December 10, 2006 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Well, in all seriousness, the way I see it is this... As long as Doug is involved in the product creation/advancement process, the ARS platform stays true to some of the basic overall principles that makes it special (if not genuinely unique) such as a being a vendor supported customizable development platform, unlimited submit access, etc, and the Remedy/ARS community stays true to sharing ideas and mutually helping each other get the most out of the product, we'll get through the rough bits just fine. Ponder this for a moment...if Pe#$@@#$% couldn't completely [EMAIL PROTECTED] it up intentionally, I doubt BMC will be able to accidently. And I do mean accidently. I tend to think BMC has the best interests of the customer included in most decisions (not the *only* consideration, obviously) and though they have to work under the same constraints every other corporate entity has to with regards to profits, regulation, etc., they don't appear to be completely self-serving like the old regime. As for the site itself, it's not the interface that sucks, really. The problem is the addition of all the extra products that ARS people don't care about typically (unless you're in a mixed product environment) and the fact that the data is organized from a marketing rather than a technological perspective. If I need to answer why my reconciliation is going so slowly, I want to lookup CMDB or reconciliation engine performance, and not have to chop through a list with such winners as BMC Atrium CMDB for Outsourcers Base Site License - sarcasmyeah, that type of entry is *very* helpful for a technological KB/sarcasm. Or almost as bad, build my own Product List with all the BMC Remedy * entries which don't include ITSM or CSS products(!?!). Not to worry though, Reinfeldt and I have it figured out...we just need to design the site ourselves. If anyone has any strings to pull to make that happen, start yanking. :) -CW -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Warren Baltimore Sent: Saturday, December 09, 2006 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE Darnit, I was hoping Chris really did have a bright side. Seeing as I am a reactive personality, I have a tendency to miss the silver lining. guess the silver lining is strictly plate on this one. *sniff* On 12/9/06, Will Du Chene [EMAIL PROTECTED] wrote: MMMuaahhhahahahahahahahahahahahahahhaa.. Nice one. Chris Woyton wrote: ** Now, hold on a minute! Those of you that know me know I like to play devil's advocate whenever a big list wide vent starts happening. Sometimes it helps to keep the view that the sky is falling from sweeping over us all. So, with that in mind, let's look at the bright side
Re: OT-RE: BMC SupportWeb is GARBAGE
MMMuaahhhahahahahahahahahahahahahahhaa.. Nice one. Chris Woyton wrote: ** Now, hold on a minute! Those of you that know me know I like to play devil's advocate whenever a big list wide vent starts happening. Sometimes it helps to keep the view that the sky is falling from sweeping over us all. So, with that in mind, let's look at the bright side... .. ... .. ... . . . ... ... ..ok...nevermind. -CW -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of *Axton *Sent:* Friday, December 08, 2006 4:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE ** Competition is healthy. Maybe it is time for some outside influence. Axton Grams On 12/8/06, *CONDREA, Daniel* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi All, In the year 1998 we where looking for something that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ
Re: OT-RE: BMC SupportWeb is GARBAGE
Darnit, I was hoping Chris really did have a bright side. Seeing as I am a reactive personality, I have a tendency to miss the silver lining. guess the silver lining is strictly plate on this one. *sniff* On 12/9/06, Will Du Chene [EMAIL PROTECTED] wrote: MMMuaahhhahahahahahahahahahahahahahhaa.. Nice one. Chris Woyton wrote: ** Now, hold on a minute! Those of you that know me know I like to play devil's advocate whenever a big list wide vent starts happening. Sometimes it helps to keep the view that the sky is falling from sweeping over us all. So, with that in mind, let's look at the bright side... .. ... .. ... . . . ... ... ..ok...nevermind. -CW -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of *Axton *Sent:* Friday, December 08, 2006 4:08 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT-RE: BMC SupportWeb is GARBAGE ** Competition is healthy. Maybe it is time for some outside influence. Axton Grams On 12/8/06, *CONDREA, Daniel* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi All, In the year 1998 we where looking for something that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP
BMC SupportWeb is GARBAGE
And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC SupportWeb is GARBAGE
Totally Agree. I cant find anything either and am also brought back to the support home page. Makes me crazy. katherine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC SupportWeb is GARBAGE
Speak softly... carry a big stick! On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: S, Warren. You know better. Flames belong in ALL CAPS! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 08, 2006 1:41 PM To: arslist@ARSLIST.ORG Subject: BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC SupportWeb is GARBAGE
Sometimes, Like me.. you have to have the support folks fix this personally.. I just gave them my userid and password Shh and said SEE I am not Crazy.. I was then reminded of the quote from the Bible.. *Rev 8:1* And when he had opened the seventh seal, there was silence in heaven about the space of half an hour Then the tech came back and said.. this is going to take a while a day later.. Voila.. it worked.. On 12/8/06, Heynewgirl [EMAIL PROTECTED] wrote: Totally Agree. I cant find anything either and am also brought back to the support home page. Makes me crazy. katherine. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC SupportWeb is GARBAGE
I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ gify3gWEBqj0z.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug. when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work... My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: Let's pull one of the legs off the stool on which we stand - it'll still support us, right? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug. when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work... My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.gif Description: GIF image
Re: BMC SupportWeb is GARBAGE
Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: Let's pull one of the legs off the stool on which we stand - it'll still support us, right? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives
Re: BMC SupportWeb is GARBAGE
Peregrine $.02 J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: Let's pull one of the legs off the stool on which we stand - it'll still support us, right? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC SupportWeb is GARBAGE
Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] [EMAIL PROTECTED]^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom:
Re: BMC SupportWeb is GARBAGE
Shameless Vendor Plug*** Well, you're always welcome to sign a support contract with Strategic and have me support you. I can't guarantee I know any more than you do, but I'm really good at sympathizing, and you won't have to deal with BMC's website any more. And I have great hair! /Shameless Vendor Plug* J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, December 08, 2006 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: Let's pull one of the legs off the stool on which we stand - it'll still support us, right? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite
OT-RE: BMC SupportWeb is GARBAGE
Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS
Re: BMC SupportWeb is GARBAGE
And I have great hair. Heck Jennifer, that's as good a reason as any!! Thanks for the smile, I needed that! Warren On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: Shameless Vendor Plug*** Well, you're always welcome to sign a support contract with Strategic and have me support you. I can't guarantee I know any more than you do, but I'm really good at sympathizing, and you won't have to deal with BMC's website any more. And I have great hair! /Shameless Vendor Plug* J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, December 08, 2006 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: Let's pull one of the legs off the stool on which we stand - it'll still support us, right? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. Warren Baltimore [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/12/2006 01:41 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject BMC SupportWeb is GARBAGE ** And now, a bit of a rant. What in God's name do we pay all of the money in support to BMC for if they cannot even provide a halfway decent support website? It's next to impossible to get anything to work! Every time I try to use the Knowledgebase, it jumps me back to the support home page. I'm signed in, I'm payed up, all popup blockers are turned off. I'm really getting sick of this. They have had more than enough time to fix this piece of garbage. -- Warren R
Re: OT-RE: BMC SupportWeb is GARBAGE
Hi All, In the year 1998 we where looking for something that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP
Re: BMC SupportWeb is GARBAGE
Gee I wish I had hair :-( *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Warren Baltimore wrote: ** And I have great hair. Heck Jennifer, that's as good a reason as any!! Thanks for the smile, I needed that! Warren On 12/8/06, *Meyer, Jennifer* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Shameless Vendor Plug*** Well, you're always welcome to sign a support contract with Strategic and have me support you. I can't guarantee I know any more than you do, but I'm really good at sympathizing, and you won't have to deal with BMC's website any more. And I have great hair! /Shameless Vendor Plug* J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Caissie Sent: Friday, December 08, 2006 3:42 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Well they don't need the large oops small support staff since there self support website is working so well. Luck we have 3rd part support. But I heard our support is going over seas also. There lucky I don't pay the support bill. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, December 08, 2006 12:30 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE Did you hear that they're cutting more support staff next month? I don't know details, I've just heard from reliable sources that some people there are looking for other work in advance of the axe. BMC business plan: Let's pull one of the legs off the stool on which we stand - it'll still support us, right? Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Herb Partlow Sent: Friday, December 08, 2006 3:18 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** ** Let face it folks. It seems since BMC has taken over the Remedy Family product. They have not been very interested in the users. They basically wanted it so they could show case they other products. The web site has become a piece of $%^. I would have expected more from a company, But they are more into selling and collecting their support money then providing the quality support we had when Remedy owned the software. If they had competition on this product I bet they would be a bit more forth coming with Support and let's not forget the Rug... when it was the yearly highlight and people were busting their butts to convince their Bosses that this was a MUST attend function. You now it is bad when Remedy Admin and Developer were rather stay away and work. My .02 cents -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Tyrone Dee Sent: Friday, December 08, 2006 11:56 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE They took something that was working perfectly and screwed it up. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Mathieu Pitre Sent: Friday, December 08, 2006 2:33 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE I agree. It makes me laugh that a business like this is not able to have a decent support web site. Very stupid and annoying! Mathieu Pitre IT Business Systems Analyst Production Operation Computer Sciences Corporation Pratt Whitney Canada, Plant 1 Sametime: Mathieu Pitre office: 450-647-8008 x7030 This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail
Re: OT-RE: BMC SupportWeb is GARBAGE
I'm sorry to hear that Daniel. Just goes to show that BMC has a big problem that they need to resolve ASAP. I'm a big fan of the Remedy ARS platform. I can make it do all sorts of things. But more and more, whenever I have to deal with support I groan. That's not to say that I have a problem with the support team, for the most part, the folks on the Remedy app that I have dealt with are knowlegdable and helpful, but the processes that BMC are moving too (off shoring etc.) are not making me happy. If BMC wanted to keep Remedy the success that the last 15+years have made them, they wouldn't have touched a thing. I believe that I agree with the folks who have indicated that they feel BMC sees Remedy as little more than a value added product for their line. It's a shame. Warren On 12/8/06, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hi All, In the year 1998 we where looking for something that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD
Re: OT-RE: BMC SupportWeb is GARBAGE
Competition is healthy. Maybe it is time for some outside influence. Axton Grams On 12/8/06, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hi All, In the year 1998 we where looking for something that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG JSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQ NQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKB RNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBL VLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSW ZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJG DGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBAR HDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRC LBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIM QZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZX UWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQH YUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHS CRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYC GPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPN KMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGY OKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXI SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF
Re: OT-RE: BMC SupportWeb is GARBAGE
The real issue comes from the fact that the real competition is in the US when it comes to software products. The competition tends to dye while crossing the Atlantic ocean. The competition keeps on dying while it moves to the east. There on the Romanian market software services for ARS are practically nonexistent. Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: 09 December 2006 01:08 To: arslist@ARSLIST.ORG Subject: Re: OT-RE: BMC SupportWeb is GARBAGE ** I'm sorry to hear that Daniel. Just goes to show that BMC has a big problem that they need to resolve ASAP. I'm a big fan of the Remedy ARS platform. I can make it do all sorts of things. But more and more, whenever I have to deal with support I groan. That's not to say that I have a problem with the support team, for the most part, the folks on the Remedy app that I have dealt with are knowlegdable and helpful, but the processes that BMC are moving too (off shoring etc.) are not making me happy. If BMC wanted to keep Remedy the success that the last 15+years have made them, they wouldn't have touched a thing. I believe that I agree with the folks who have indicated that they feel BMC sees Remedy as little more than a value added product for their line. It's a shame. Warren On 12/8/06, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hi All, In the year 1998 we where looking for something that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: arslist@ARSLIST.ORG Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~ J Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ^ Susan On 12/8/06, Meyer, Jennifer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Peregrine $.02 J Meyer -Original Message- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO EAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOY IYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJ MVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWT QTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONE UQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEP YOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZ CMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMK HJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDU LHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUF PEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALP TCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCA XZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTL BXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKV FVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBG
Re: New SupportWeb browser support (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Your wish will be granted on 11/19/06 when BMC moves to the new customer support site... Browser Requirements To utilize the New BMC Support Central, you will need to deactivate pop-up blockers and ensure you are using one of the following browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Mozilla version 1.7 or higher --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 8:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New SupportWeb browser support (UNCLASSIFIED)
Funny... this is the reply I received from support when I made a Firefox inquiry last week We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mench, Ryan M CTR USA DOIM [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/17/2006 10:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New SupportWeb browser support (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Your wish will be granted on 11/19/06 when BMC moves to the new customer support site... Browser Requirements To utilize the New BMC Support Central, you will need to deactivate pop-up blockers and ensure you are using one of the following browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Mozilla version 1.7 or higher --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 8:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Trying to access SupportWeb Knowledge Base - ARERR [9084] (U)
UNCLASSIFIED Trying to use the Remedy online Knowledge Base, I received this message: The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine As suggested below, I changed my password and received: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] When I click Yes, I receive: The following error(s) occurred while trying to process your request: ARERR [9201] Session is invalid or has timed out. Please reload page to log in again. Caught in a loop - suggestions? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U)
I also received these errors when I tried to view my open tickets and tried to download patches. I logged a ticket for it (by phone) and in a few hours the problem was gone. The support staff on duty could not explain to me what had happened. -- Michiel On 11/15/06, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED Trying to use the Remedy online Knowledge Base, I received this message: The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine As suggested below, I changed my password and received: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] When I click Yes, I receive: The following error(s) occurred while trying to process your request: ARERR [9201] Session is invalid or has timed out. Please reload page to log in again. Caught in a loop - suggestions? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U)
Maybe they had to restart ServletExec? (See other thread.) .. Just a little kidding... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 11/15/06, Michiel Beijen [EMAIL PROTECTED] wrote: I also received these errors when I tried to view my open tickets and tried to download patches. I logged a ticket for it (by phone) and in a few hours the problem was gone. The support staff on duty could not explain to me what had happened. -- Michiel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U)
UNCLASSIFIED I did log a ticket - I had to submit a ticket because I couldn't search the Knowledge Base and was told I had no registration record which probably explains all. Interesting that I could successfully login, could change my password, update My Profile phone number and not be registered. Maybe they need a Remedy. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Wednesday, November 15, 2006 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U) I also received these errors when I tried to view my open tickets and tried to download patches. I logged a ticket for it (by phone) and in a few hours the problem was gone. The support staff on duty could not explain to me what had happened. -- Michiel On 11/15/06, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED Trying to use the Remedy online Knowledge Base, I received this message: The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine As suggested below, I changed my password and received: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] When I click Yes, I receive: The following error(s) occurred while trying to process your request: ARERR [9201] Session is invalid or has timed out. Please reload page to log in again. Caught in a loop - suggestions? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent
Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U)
I wonder if that problem has to do with the new restricted read licenses introduced in 6.x. Anyways it seems there are still a lot of things screwed up with BMCs support site. It's been a month now and I still cannot submit or view my issues or my companies' issues on the website. I submitted an email to generate an issue for this problem over a month ago and they still have not fixed the problem after many back and forth emails. Also our old support contract id had a leading zero. BMC decided to get rid of all leading zeros on the customer accounts. Obviously they did not think this one through before they acted, because I now cannot purge my old licenses for new correct licenses for my servers. All of my licenses on my various servers have that leading zero for the site name. That means I would have to manually purge each and every license which would be a real pain manually. Ever since they did the switch over it seems to be nothing but problems and the quality of service just seems to get worse and worse. Sorry for the rant but I miss the good old days when support was top notch. Darren Lau -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, November 15, 2006 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U) UNCLASSIFIED I did log a ticket - I had to submit a ticket because I couldn't search the Knowledge Base and was told I had no registration record which probably explains all. Interesting that I could successfully login, could change my password, update My Profile phone number and not be registered. Maybe they need a Remedy. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Wednesday, November 15, 2006 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084] (U) I also received these errors when I tried to view my open tickets and tried to download patches. I logged a ticket for it (by phone) and in a few hours the problem was gone. The support staff on duty could not explain to me what had happened. -- Michiel On 11/15/06, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED Trying to use the Remedy online Knowledge Base, I received this message: The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine As suggested below, I changed my password and received: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] When I click Yes, I receive: The following error(s) occurred while trying to process your request: ARERR [9201] Session is invalid or has timed out. Please reload page to log in again. Caught in a loop - suggestions? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received
Re: SupportWeb Enhancements
Any luck on the Community Downloads section or is that history as well? Howard Richter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb Enhancements
** http://liberty.remedy.com/arsys/servlet/ViewFormServlet?mode=Queryform=DevDownloads Startview=webserver=action1username=ARWeb Userpwd= It looks like searches are broken (for me anyway), but view all works fine.Use your old login (pre supportweb upgrade) to access it.Looks to be midtier 6.0Axton Grams On 11/7/06, Howard Barry Richter [EMAIL PROTECTED] wrote: Any luck on the Community Downloads section or is that history as well?Howard Richter___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: New SupportWeb browser support
Title: RE: New SupportWeb browser support ** David: Thank you for the clarification on support for Safari. At one time, the standard line was We do not support Safari, there are no plans to do so. Please install a [insert Gecko based browser name here] as we do support them. There are many customers our here that do not want to do that. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, November 06, 2006 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support ** James / Brian, The BMC Action Request System team still intends to add support for Safari to AR System once Apple Computers addresses some of the operational issues with the Safari product (i.e. fixes some defects). The timeline is still being discussed, but the delay in support is a combination of issues at Apple and BMC - not just BMC itself choosing not to add support. Firefox is already supported within AR System 7.0.01. Firefox 2.0 is supported by AR System 7.0.01 in the and above clause in the compatibility matrix - however this does not guarantee that issues will not be found with the new browser; just that defects can be logged against it and BMC will investigate fixes. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___
Re: ITSM7 downloads on supportweb (or whatever it's called)
Today I see all of our products except Change Management, which has disappeared into oblivion. I have been at an academic conference for four days so had not looked at SupportWeb since Friday. I show AR System, Help Desk, KMXperts, Remedy Other, and SLA/SLM but not Change Management. Whatever they did affected more than one account. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, November 07, 2006 1:17 PM To: arslist@ARSLIST.ORG Subject: OT: ITSM7 downloads on supportweb (or whatever it's called) Can anyone confirm that all versions of the ITSM products have dissapeared from the Upgrade pages on the support website? All I see today are the AR System and KMXperts product groups. Wondering if this is an everyone issue or a my support id issue... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: ITSM7 downloads on supportweb (or whatever it's called)
Probably... I had access to download them yesterday (as we own just about everything). I was just wondering if they showed for others who owned them prior to opening a ticket with support. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/07/2006 01:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: ITSM7 downloads on supportweb (or whatever it's called) ** I think that's an individual account issue, Tony. If you have purchased and/or licensed them in the past, they should show up. If you want to demo them, contact your sales rep. The ITSM downloads are useless without the application and ARS licenses anyway. Rick On 11/7/06, Tony Worthington [EMAIL PROTECTED] wrote: Can anyone confirm that all versions of the ITSM products have dissapeared from the Upgrade pages on the support website? All I see today are the AR System and KMXperts product groups. Wondering if this is an everyone issue or a my support id issue... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: New SupportWeb browser support
All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT: New SupportWeb browser support
** I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a lot more responsive when it did), so I don't blame Remedy people. I wishwehad the abilitytowhackcertain someones there with aClue-by-4, because they need it. Rick On 11/6/06, Tony Worthington [EMAIL PROTECTED] wrote: All -Please please please... I encourage each and every one of you who useFirefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site.Knowing how much is paid for support; you'd think they could dedicate anhour or two for cross-browser compatibility checks/development.grr.Imean, who uses Netscape nowadays?(no flames please!) :-) This was the response to my request submitted this morning:Hi Tony,We inform you that Mozilla Firefox browser 1.7 and higher is not supportedby the web self-service.They are updating the documentation on the web to reflect this.This leaves the following as supported browsers:Internet Explorer version 6 or higherNetscape version 7.2 or higherSorry about that.Please notify us if this helps you. Regards,BMC Customer Care--Tony Worthington[EMAIL PROTECTED]262-703-5911CONFIDENTIALITY NOTICE:This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary.If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited.If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION:Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received.Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: OT: New SupportWeb browser support
** Web Browser market share statistics http://www.w3schools.com/browsers/browsers_stats.asp and http://en.wikipedia.org/wiki/Usage_share_of_web_browsers -Scott From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, November 06, 2006 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: OT: New SupportWeb browser support ** I'm totally with you, Tony. I'm tired of BMCmaking decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a lot more responsive when it did), so I don't blame Remedy people. I wishwehad the abilitytowhackcertain someones there with aClue-by-4, because they need it. Rick On 11/6/06, Tony Worthington [EMAIL PROTECTED] wrote: All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development.grr.I mean, who uses Netscape nowadays?(no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service.They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that.Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received.Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. __20060125___This posting was submitted with HTML in it___
Re: OT: New SupportWeb browser support
and don't get me on the 'product download' section, for the last week whenever I go there I just get a Java error message about access being denied and I can't download patches or products... My VAR has to go get them for me and then I can download them from my VAR, not a good situation :-( On 06/11/06, Rick Cook [EMAIL PROTECTED] wrote: ** I'm totally with you, Tony. I'm tired of BMC making decisions that affect customers without an apparent grasp of the technical ramifications of those decisions on the part of those customers. (Like the support upgrade, for instance). This happened a lot less before the buyout (and they were a lot more responsive when it did), so I don't blame Remedy people. I wish we had the ability to whack certain someones there with a Clue-by-4, because they need it. Rick On 11/6/06, Tony Worthington [EMAIL PROTECTED] wrote: All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New SupportWeb browser support
BMC has no plans to support Firefox on their support site. Switch to IE. (Go figure. And I'll never switch! And I have a Mac at home, so I guess I'll be calling in all my issues) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/06/2006 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New SupportWeb browser support ** Brian: BMC has NO plans to support Safari. Switch to Firefox. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, November 06, 2006 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support Tony, Hopefully your wait to have Firefox supported will be shorter then my wait to have Safari supported by the Mid Tier. I submitted a request for this 2 years ago and I am still waiting :( -Original Message- From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 10:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: New SupportWeb browser support
Title: RE: New SupportWeb browser support ** Brian: From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things. And this is, as always, subject to change. However, the amount of users of Safari remains small. James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Monday, November 06, 2006 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support ** James where did you here that? I was told by both BMC and Apple that they are finally working on it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, November 06, 2006 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support ** Brian: BMC has NO plans to support Safari. Switch to Firefox. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Monday, November 06, 2006 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support Tony, Hopefully your wait to have Firefox supported will be shorter then my wait to have Safari supported by the Mid Tier. I submitted a request for this 2 years ago and I am still waiting :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 10:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 __20060125___This posting was submitted with HTML in it___
Re: New SupportWeb browser support
Title: RE: New SupportWeb browser support ** Tony: Interesting as Firefox is replacing both Netscape and Mozilla in most organizations. Of course, all three are based on the same rendering engine, Gecko. Maybe BMC is planning on stopping support for these browsers? (I don't think so, they comprise about 30% of the browsers in use on the Internet and many companies are adopting Firefox internally.) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support BMC has no plans to support Firefox on their support site. Switch to IE. (Go figure. And I'll never switch! And I have a Mac at home, so I guess I'll be calling in all my issues) -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/06/2006 01:30 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New SupportWeb browser support ** Brian: BMC has NO plans to support Safari. Switch to Firefox. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Monday, November 06, 2006 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support Tony, Hopefully your wait to have Firefox supported will be shorter then my wait to have Safari supported by the Mid Tier. I submitted a request for this 2 years ago and I am still waiting :( -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 10:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___
Re: New SupportWeb browser support
Title: RE: New SupportWeb browser support ** James / Brian, The BMC Action Request System teamstill intends to add support for Safari to AR System once Apple Computers addresses some of the operational issues with the Safari product (i.e. fixes some defects). The timeline is still being discussed, but the delay in support is a combination of issues at Apple and BMC - not just BMC itself choosing not to add support. Firefoxis already supported within AR System 7.0.01. Firefox 2.0 is supported by AR System 7.0.01 in the "and above" clause in the compatibility matrix -however this does not guarantee that issues will not be found with the new browser; just that defects can be logged against it and BMC will investigate fixes. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Monday, November 06, 2006 12:00 PMTo: arslist@ARSLIST.ORGSubject: Re: New SupportWeb browser support ** Brian: From DM and this is few years old. They have plans on supporting Firefox and it looks like Firefox 2.0 broke a few things. And this is, as always, subject to change. However, the amount of users of Safari remains small. James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Monday, November 06, 2006 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support ** James where did you here that? I was told by both BMC and Apple that they are finally working on it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, November 06, 2006 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support ** Brian: BMC has NO plans to support Safari. Switch to Firefox. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Monday, November 06, 2006 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: New SupportWeb browser support Tony, Hopefully your wait to have Firefox supported will be shorter then my wait to have Safari supported by the Mid Tier. I submitted a request for this 2 years ago and I am still waiting :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 10:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
SupportWeb Enhancements
Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip?icid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb Enhancements
Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit such RFE on the web anymore. paraphrased Although, I've been told by the BMC Product Line Manager that it was unintentional, they can't say that there is a plan to reimplement this functionality. Since, BMC was already considering having all enhancement requests flow through Customer Support. /paraphrased Submit your enhancement requests as you would your other incidents through the support site. Just indicate somewhere that you would like this to be an enhancement request. Tech support will submit the enhancement request in their defect/RFE tracking system on your behalf. Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Monday, October 30, 2006 8:03 AM To: arslist@ARSLIST.ORG Subject: SupportWeb Enhancements Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip?icid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb Enhancements
That was an elegant way to get around the RFE's already submitted. -- Jarl On 10/30/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Hi, Mike: You're right. It's not there. I've been informed by tech support that, it appears that our customers will no longer be able to submit such RFE on the web anymore. paraphrased Although, I've been told by the BMC Product Line Manager that it was unintentional, they can't say that there is a plan to reimplement this functionality. Since, BMC was already considering having all enhancement requests flow through Customer Support. /paraphrased Submit your enhancement requests as you would your other incidents through the support site. Just indicate somewhere that you would like this to be an enhancement request. Tech support will submit the enhancement request in their defect/RFE tracking system on your behalf. Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker Sent: Monday, October 30, 2006 8:03 AM To: arslist@ARSLIST.ORG Subject: SupportWeb Enhancements Good Morning List: Has anyone found on Supportweb where the Enhancement Requests (along with the Community Downloads) have been moved to? I've been searching for the past 10 minutes and can't find where BMC hid it. Thanks! _ Get today's hot entertainment gossip http://movies.msn.com/movies/hotgossip?icid=T002MSN03A07001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SupportWeb patch download - ARERR [9084]
Tony, I'm encountering the ARERR 9084 error message as well when I am doing exactly what you describe - switching between Firefox (my primary browser) and IE. I only tired IE because when I was attempting to search the knowledge base for an undocumented error message (ARERR 9381) and my browser caught a JavaScript exception (and the search didn't work). rant I'm glad to see that Remedy has such tremendous faith in the latest generation of their products (i.e., 7.0). They're probably right. Since the Support Web infrastructure is likely considered to be a mission critical application for their support organization ... they shouldn't be on the bleeding edge. Better let customers brave enough to venture into uncharted territory find the bugs and problems first. Or perhaps just wanted to wait until the .1 release because sarcasmno good system administrator would ever install a .0 version of a product into a production environment. I guess I should be thankful that they didn't upgrade from a product that is no longer supported (5.1.2) to a product that is last in the list of supported products (6.0.1)/sarcasm. /rant Happy friday everyone! Derek On Oct 25, 2006, at 2:21 PM, Tony Worthington wrote: Nothing like that here... I think it may have something to do with me switching back and forth between Firefox and IE -- as this error occurs over and over throughout the day. And I am betting that having a squid proxy server between here and there isn't helping matters either... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Robert Page [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 12:38 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Tony I know you got in but did you have a windows mobile device connected to your PC at the time? I have found this causes issues with our set up because the windows device gets it own ip address which causes the user tool and mid tier problems, it is fixed in ars 6.3 patch 18 which I am currently testing, wonder if the support web site have similar problems? Cheers Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: 25 October 2006 14:26 To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail
Re: SupportWeb patch download - ARERR [9084]
On the plus side, it is now possible for those with multiple support IDs in our profiles to be able to download based on the individual permissions of each rather than only those of the default ID (which, in my case, was NONE). It's nice to know that progress is being made, though that's still no excuse for not resolving these bugs prior to rollout. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube Sent: Friday, October 27, 2006 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Tony, I'm encountering the ARERR 9084 error message as well when I am doing exactly what you describe - switching between Firefox (my primary browser) and IE. I only tired IE because when I was attempting to search the knowledge base for an undocumented error message (ARERR 9381) and my browser caught a JavaScript exception (and the search didn't work). rant I'm glad to see that Remedy has such tremendous faith in the latest generation of their products (i.e., 7.0). They're probably right. Since the Support Web infrastructure is likely considered to be a mission critical application for their support organization ... they shouldn't be on the bleeding edge. Better let customers brave enough to venture into uncharted territory find the bugs and problems first. Or perhaps just wanted to wait until the .1 release because sarcasmno good system administrator would ever install a .0 version of a product into a production environment. I guess I should be thankful that they didn't upgrade from a product that is no longer supported (5.1.2) to a product that is last in the list of supported products (6.0.1)/sarcasm. /rant Happy friday everyone! Derek On Oct 25, 2006, at 2:21 PM, Tony Worthington wrote: Nothing like that here... I think it may have something to do with me switching back and forth between Firefox and IE -- as this error occurs over and over throughout the day. And I am betting that having a squid proxy server between here and there isn't helping matters either... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Robert Page [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 12:38 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Tony I know you got in but did you have a windows mobile device connected to your PC at the time? I have found this causes issues with our set up because the windows device gets it own ip address which causes the user tool and mid tier problems, it is fixed in ars 6.3 patch 18 which I am currently testing, wonder if the support web site have similar problems? Cheers Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: 25 October 2006 14:26 To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent
Re: SupportWeb patch download - ARERR [9084]
Earlier this week I changed my Support Id, from the default to another, but what I could download did not change. Maybe it is fixed now. ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: October 27, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] On the plus side, it is now possible for those with multiple support IDs in our profiles to be able to download based on the individual permissions of each rather than only those of the default ID (which, in my case, was NONE). It's nice to know that progress is being made, though that's still no excuse for not resolving these bugs prior to rollout. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube Sent: Friday, October 27, 2006 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Tony, I'm encountering the ARERR 9084 error message as well when I am doing exactly what you describe - switching between Firefox (my primary browser) and IE. I only tired IE because when I was attempting to search the knowledge base for an undocumented error message (ARERR 9381) and my browser caught a JavaScript exception (and the search didn't work). rant I'm glad to see that Remedy has such tremendous faith in the latest generation of their products (i.e., 7.0). They're probably right. Since the Support Web infrastructure is likely considered to be a mission critical application for their support organization ... they shouldn't be on the bleeding edge. Better let customers brave enough to venture into uncharted territory find the bugs and problems first. Or perhaps just wanted to wait until the .1 release because sarcasmno good system administrator would ever install a .0 version of a product into a production environment. I guess I should be thankful that they didn't upgrade from a product that is no longer supported (5.1.2) to a product that is last in the list of supported products (6.0.1)/sarcasm. /rant Happy friday everyone! Derek On Oct 25, 2006, at 2:21 PM, Tony Worthington wrote: Nothing like that here... I think it may have something to do with me switching back and forth between Firefox and IE -- as this error occurs over and over throughout the day. And I am betting that having a squid proxy server between here and there isn't helping matters either... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Robert Page [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 12:38 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Tony I know you got in but did you have a windows mobile device connected to your PC at the time? I have found this causes issues with our set up because the windows device gets it own ip address which causes the user tool and mid tier problems, it is fixed in ars 6.3 patch 18 which I am currently testing, wonder if the support web site have similar problems? Cheers Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: 25 October 2006 14:26 To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us
SupportWeb patch download - ARERR [9084]
Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb patch download - ARERR [9084]
Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb patch download - ARERR [9084]
Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb patch download - ARERR [9084]
Tony I know you got in but did you have a windows mobile device connected to your PC at the time? I have found this causes issues with our set up because the windows device gets it own ip address which causes the user tool and mid tier problems, it is fixed in ars 6.3 patch 18 which I am currently testing, wonder if the support web site have similar problems? Cheers Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: 25 October 2006 14:26 To: arslist@ARSLIST.ORG Subject: Re: SupportWeb patch download - ARERR [9084] Heh. That worked. Now I get a: ARERR [9093] User is currently connected from another machine Do you wish to override? [Yes] Thanks Stephen! -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Heider, Stephen [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/25/2006 08:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SupportWeb patch download - ARERR [9084] Try changing your password and re-login. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, October 25, 2006 9:17 AM To: arslist@ARSLIST.ORG Subject: SupportWeb patch download - ARERR [9084] Has anyone received the following error message when trying to download patches? And figured out a workaround? The following error(s) occurred while trying to process your request: ARERR [9084] User is currently connected from another machine *sigh* -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.0.408 / Virus Database: 268.13.11/496 - Release Date: 24/10/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.0.408 / Virus Database: 268.13.11/496 - Release Date: 24/10/2006 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb
Haha... I thought I might be in the clear, updating an existing ticket. You must have a Customer Support License to modify issues. (ARERR 50171) *sigh* -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SupportWeb
Looks like they will have some serious bug-suppression to do on the new SupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that I looked at (usually not even the current version of the product). Other searches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb
** The conversion actually went better than I thought it would, based on past experience. I agree that they still have some data to backfill, but it seems pretty functional overall. My only quibble is with how they set my profile up. They nowuse an email address for a login ID, which isn't so bad except that the one they are using for me is one with which I am no longer affiliated (which is why most/all of us do NOT use proprietary email addressesas a primary ID - people change companies), and a primary Support ID of a long-lost customer that isn't even active any more. We'll see how long it takes them to fix those. But if that's all that's wrong, I'd give it a thumbs-up. Pretty fast page loads. Rick On 10/16/06, strauss [EMAIL PROTECTED] wrote: Looks like they will have some serious bug-suppression to do on the newSupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that Ilooked at (usually not even the current version of the product). Othersearches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting.Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Center http://remedy.unt.edu/helpdesk/___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: SupportWeb
I see two major issues. 1) I am seeing the wrong Support ID tickets. (Same company, different department. At least it is that close, but it is just as wrong as me seeing Rick's tickets.) 2) I am not seeing the Mid-Tier being used What the @[EMAIL PROTECTED] is this ASP/CFM stuff? ( I thought BMC had more sense than that, but I guess not.) Given those two things... How could it be a Success? ( It feels like a BIG step backwards to me. Wrong data, Wrong tech, not eating their own dog food etc...) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/16/06, Rick Cook [EMAIL PROTECTED] wrote: ** The conversion actually went better than I thought it would, based on past experience. I agree that they still have some data to backfill, but it seems pretty functional overall. My only quibble is with how they set my profile up. They now use an email address for a login ID, which isn't so bad except that the one they are using for me is one with which I am no longer affiliated (which is why most/all of us do NOT use proprietary email addresses as a primary ID - people change companies), and a primary Support ID of a long-lost customer that isn't even active any more. We'll see how long it takes them to fix those. But if that's all that's wrong, I'd give it a thumbs-up. Pretty fast page loads. Rick On 10/16/06, strauss [EMAIL PROTECTED] wrote: Looks like they will have some serious bug-suppression to do on the new SupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that I looked at (usually not even the current version of the product). Other searches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb
I will go you one better. They don't even have my profile on record. I have attempted to correct this now for the last 3 hours and no luck. I am pulling my hair out over this one. Christopher Pruitt Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, October 16, 2006 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb I see two major issues. 1) I am seeing the wrong Support ID tickets. (Same company, different department. At least it is that close, but it is just as wrong as me seeing Rick's tickets.) 2) I am not seeing the Mid-Tier being used What the @[EMAIL PROTECTED] is this ASP/CFM stuff? ( I thought BMC had more sense than that, but I guess not.) Given those two things... How could it be a Success? ( It feels like a BIG step backwards to me. Wrong data, Wrong tech, not eating their own dog food etc...) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/16/06, Rick Cook [EMAIL PROTECTED] wrote: ** The conversion actually went better than I thought it would, based on past experience. I agree that they still have some data to backfill, but it seems pretty functional overall. My only quibble is with how they set my profile up. They now use an email address for a login ID, which isn't so bad except that the one they are using for me is one with which I am no longer affiliated (which is why most/all of us do NOT use proprietary email addresses as a primary ID - people change companies), and a primary Support ID of a long-lost customer that isn't even active any more. We'll see how long it takes them to fix those. But if that's all that's wrong, I'd give it a thumbs-up. Pretty fast page loads. Rick On 10/16/06, strauss [EMAIL PROTECTED] wrote: Looks like they will have some serious bug-suppression to do on the new SupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that I looked at (usually not even the current version of the product). Other searches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb
You're lucky, we can't even log in properly - it recognises our names but then won't show us our issues. Susan Bentley Service Management Analyst ICT Services Corporate Resources Directorate West G East Sussex County Council P.O. Box 3 County Hall St. Anne's Crescent Lewes BN7 1SF Tel: (01273) 481610 Fax: (01273) 481978 Email: [EMAIL PROTECTED] We are committed to providing a professional and quality service. We welcome feedback so please let us know when we have done well and when and how we could improve our service. Thank you. P Please do not print this email unless necessary. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: 16 October 2006 15:33 To: arslist@ARSLIST.ORG Subject: SupportWeb Looks like they will have some serious bug-suppression to do on the new SupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that I looked at (usually not even the current version of the product). Other searches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This message is intended for the use of the addressee only and may contain confidential or privileged information. If you have received it in error please notify the sender and destroy it. You may not use it or copy it to anyone else. E-mail is not a secure communications medium. Please be aware of this when replying. Although East Sussex County Council has taken steps to ensure that this e-mail and any attachments are virus free, we can take no responsibility if a virus is actually present and you are advised to ensure that the appropriate checks are made. You can visit our website at http://www.eastsussex.gov.uk/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SupportWeb
I notice that the main supportweb login uses my email address, but the community downloads section still uses the old username. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Monday, October 16, 2006 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb I will go you one better. They don't even have my profile on record. I have attempted to correct this now for the last 3 hours and no luck. I am pulling my hair out over this one. Christopher Pruitt Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, October 16, 2006 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: SupportWeb I see two major issues. 1) I am seeing the wrong Support ID tickets. (Same company, different department. At least it is that close, but it is just as wrong as me seeing Rick's tickets.) 2) I am not seeing the Mid-Tier being used What the @[EMAIL PROTECTED] is this ASP/CFM stuff? ( I thought BMC had more sense than that, but I guess not.) Given those two things... How could it be a Success? ( It feels like a BIG step backwards to me. Wrong data, Wrong tech, not eating their own dog food etc...) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/16/06, Rick Cook [EMAIL PROTECTED] wrote: ** The conversion actually went better than I thought it would, based on past experience. I agree that they still have some data to backfill, but it seems pretty functional overall. My only quibble is with how they set my profile up. They now use an email address for a login ID, which isn't so bad except that the one they are using for me is one with which I am no longer affiliated (which is why most/all of us do NOT use proprietary email addresses as a primary ID - people change companies), and a primary Support ID of a long-lost customer that isn't even active any more. We'll see how long it takes them to fix those. But if that's all that's wrong, I'd give it a thumbs-up. Pretty fast page loads. Rick On 10/16/06, strauss [EMAIL PROTECTED] wrote: Looks like they will have some serious bug-suppression to do on the new SupportWeb. The patches pages is only showing one patch per product for most products, and it is never the most current patch on the ones that I looked at (usually not even the current version of the product). Other searches - I tried the CMDB - turn up patches for several other products besides the CMDB, but not the current patch for CMDB 2.0. Interesting. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
