Re: Renaming the OOB Asset Roles

2016-06-16 Thread Joe D'Souza
Of Brian Pancia Sent: Thursday, June 16, 2016 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Renaming the OOB Asset Roles I would recommend adding versus modify the out of box values unless you are positive you traced all the workflow that may be using the out of box values. This could potentially

Re: Renaming the OOB Asset Roles

2016-06-16 Thread Brian Pancia
I would recommend adding versus modify the out of box values unless you are positive you traced all the workflow that may be using the out of box values. This could potentially break a few things. The roles are very basic terms. Some organizations I've worked with have some heart burn over

Renaming the OOB Asset Roles

2016-06-10 Thread babajan baig
Hi Team, I need to rename the OOB Asset Roles (Approved by, Created by, Managed by, Used by, Supported by, Owned by). 1.Kindly confirm whether it is Customization or just configuration. 2. Kindly tell which are all the forms involved in renaming the oob asset roles. Thanks in Advance. Regards

Adding Permissions and Functional Roles

2014-03-06 Thread Warren R. Baltimore II
of the Access/Permission groups and Support Groups/Functional Roles that doesn't require to me go to each individual and add it manually? Ideas are greatly appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367

Re: Adding Permissions and Functional Roles

2014-03-06 Thread Tauf Chowdhury
everyone with all of the Access/Permission groups and Support Groups/Functional Roles that doesn't require to me go to each individual and add it manually? Ideas are greatly appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers

Re: Adding Permissions and Functional Roles

2014-03-06 Thread Roger Justice
and permissions, you can review the DMT spreadsheet to review how to create a profile that also includes permission and functional roles to determing hoe you could then create profiles in ITSM to review how the workflow works. I have provided some thoughts and I expect the list to give your more

Re: Adding Permissions and Functional Roles

2014-03-06 Thread Roney Samuel Varghese.
? Is there a way to go back and associate everyone with all of the Access/Permission groups and Support Groups/Functional Roles that doesn't require to me go to each individual and add it manually? Ideas are greatly appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy

Re: Adding Permissions and Functional Roles

2014-03-06 Thread Tauf Chowdhury
Groups/Functional Roles that doesn't require to me go to each individual and add it manually? Ideas are greatly appreciated! Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_

Re: Adding Permissions and Functional Roles

2014-03-06 Thread Warren R. Baltimore II
Is there something I'm missing here? Is there a way to go back and associate everyone with all of the Access/Permission groups and Support Groups/Functional Roles that doesn't require to me go to each individual and add it manually? Ideas are greatly appreciated! Thanks in advance

Re: Roles and Applications - Remedy Asset Management

2013-11-04 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Thursday, October 31, 2013 8:43 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, Is Staging in a server group by any chance? Do

Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Wilson Sent: Thursday, October 31, 2013 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi, On the off chance, is the application not in Production mode for this environment? Kind Regards, Carl Wilson

Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Looks like they are the same on Dev and Stage. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaul, Seema Sent: Thursday, October 31, 2013 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy

Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Oh, if you haven't already, check out the user form. We sometimes find that permissions has not been added to the user in the user form, even though it shows up in CTM:People. On Oct 31, 2013 9:44 AM, Kemes, Lisa

Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Looks like the Overview Console is Public and the field is public as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Roles

Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Ben Chernys
: Re: Roles and Applications - Remedy Asset Management Looks like the Overview Console is Public and the field is public as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, October 31, 2013

Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Oh, and the account (with the Asset Admin permissions) are identical on Staging and Dev as well. -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
ARS 7.6.04 SP4 using Dev Studio 8.1 -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: RE: Roles and Applications - Remedy Asset Management Oh, and the account (with the Asset Admin permissions

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Carl Wilson
INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management

Re: [EXTERNAL] Roles and Applications - Remedy Asset Management

2013-10-31 Thread Stroud, Natalie K
Subject: [EXTERNAL] Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to View the Asset Management link on the Applications list on the home page. This is in Staging

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Jason Miller
* http://www.missingpiecessoftware.com/ ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa A DLA CTR INFORMATION OPERATIONS *Sent:* 31 October 2013 14:40 *To:* arslist@ARSLIST.ORG *Subject:* Roles

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Would that be in the Roles form? I did a search on Remedy Asset Management and it looks like the Roles are mapped to the group in Production AND Test. Is this where I should be checking? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Janie Sprenger
Yes, that option is in the Roles form. Have you check if another test user with Asset Admin permission can access the link? If so, sometimes I've seen user login ids get disconnected from their permissions. Have you removed the Asset Admin permission from your test user, logged in, logged out

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Janie, It happens on any account (that's not an admin). These accounts used to be able to see the link, but not now. Dev is working normal and I've checked everything and Stage looks just like Dev (as far as the Application, form, Accounts, permissions, groups, roles.) But SOMETHING has

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Rod Harris
Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Jase Brandon
Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I’ve checked all the roles that are set for the Remedy Asset Management Application on the Roles form

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Kaul, Seema
form make sure the mappings for CMDB/Asset permisions are in tact to the CMDB roles. -Seema From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Jase Brandon [jasebran...@gmail.com] Sent: Thursday, October 31, 2013 6:21 PM

Re: Roles and Applications - Remedy Asset Management

2013-10-31 Thread Saji Philip
using Dev Studio 8.1 -Original Message- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 31, 2013 10:42 AM To: arslist@ARSLIST.ORG Subject: RE: Roles and Applications - Remedy Asset Management Oh, and the account (with the Asset Admin permissions) are identical

Unable to add functional roles

2013-02-06 Thread Vinay Kumar Anumula
Hi All, Hope all are doing well. I came across issue with profiles.One of our customer has been administrator permissions and other application master permissions ,but he is unable to add functional roles (add button is disabled) in people form . We are using 7.6.04 SP3. Would like to know

Re: Unable to add functional roles

2013-02-06 Thread Das, Anusha
Having Admin permissions is not enough to add functional roles (if you are using ITSM). He needs to have Contact Support Admin to modify roles of support staff. Thanks, Anusha -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)

2012-05-29 Thread Steve McConnell
Mark, I think what you need to do is go to the Group form (not the support group form) and find your Group ID number. Change the Group Name to the Long Group Name (just the last part, the text). Not sure if this helps, but we have created alot of our own forms and used the permssions and Support

Re: Using ITSM Support Groups with AR System Roles

2012-05-25 Thread McClure, Don
have made it a practice in my portfolio to ALWAYS create/modify/de-commission support-staff records directly[EXCLUSIVELY!!] in CTM:People. Always! I cannot help you concerning mixing these activities with your custom in-house items--especially if you are adding groups/roles other than in the manner

Re: OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)

2012-05-24 Thread Misi Mladoniczky
that number, I come across an entry where the Long Group Name field states that it is for the Support Group I just made the user a member of. Then I go to the AR System Roles form, and I see that the Test and Production drop down menus that list AR System groups also contain all of these Group form

Re: OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)

2012-05-24 Thread Jason Miller
Now the question is does BMC condone this type of behavior? Am I just asking for trouble by using BMC's workflow? There is an article that also describes the process in the BMC Communities that looks like it was created by a BMC employee

Re: OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)

2012-05-24 Thread Misi Mladoniczky
Hi, I do not see how this can be a problem. You are only leveraging the functionality built by BMC. You are not even changing any workflow. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License -

Using ITSM Support Groups with AR System Roles

2012-05-23 Thread Mark Lyndle Johnson
of. Then I go to the AR System Roles form, and I see that the Test and Production drop down menus that list AR System groups also contain all of these Group form group name numbers that related to all of our ITSM Support Groups. The problem is that if I select one of these number groups, none

Re: Using ITSM Support Groups with AR System Roles

2012-05-23 Thread Nancy Tietz
Names and the Functional Roles which are based on the Support Group. It isn't necessary very often to have to look at the actual number of the support group. Just the name. I also think it is confusing that you have to do 'Permissions' that say Knowledge Admin etc, and then do 'Support Groups

OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)

2012-05-23 Thread Jason Miller
and search for a group with a Group Name matching that number, I come across an entry where the Long Group Name field states that it is for the Support Group I just made the user a member of. Then I go to the AR System Roles form, and I see that the Test and Production drop down menus that list AR

ITSM 7.6.x - Roles - Admin vs Master / Config vs Master or Config +Master

2011-08-12 Thread Sanford, Claire
Here is my question regarding Roles in the new ITSM. I have read the manual, but it isn't as helpful as I would like it to be. If someone has the Problem Admin Role, do they need to have the Problem Master Role? Which role is the higher qualification Request Config or Request Master ? Do you

Re: ITSM 7.6.x - Roles - Admin vs Master / Config vs Master or Config +Master

2011-08-12 Thread Thad Esser
claire.sanf...@memorialhermann.org wrote: ** Here is my question regarding Roles in the new ITSM. I have read the manual, but it isn’t as helpful as I would like it to be. If someone has the “Problem *Admin*” Role, do they need to have the “Problem *Master*” Role? Which role is the higher

Re: People Group Roles in Asset

2011-01-04 Thread Benedetto Cantatore
An asset admin would update the server CIs as required. The idea is that when a ticket is created, the support group checks to see how to route the ticket for that particular server. What I don't want to do is create all sorts of bogus roles just because our assignment process is muddy. So

People Group Roles in Asset

2011-01-03 Thread Benedetto Cantatore
In version 7.x when relating people/groups to a CI, there are 6 roles that are selectable. I've gotten a request to add Hardware Support and Backup Support as roles. This is to support server issues. I suggested they merely put in both support groups that would support the server with a role

Re: People Group Roles in Asset

2011-01-03 Thread Tommy Morris
Of Benedetto Cantatore Sent: Monday, January 03, 2011 3:08 PM To: arslist@ARSLIST.ORG Subject: People Group Roles in Asset ** In version 7.x when relating people/groups to a CI, there are 6 roles that are selectable. I've gotten a request to add Hardware Support and Backup Support as roles

ITSM functional roles

2010-06-22 Thread Martinez, Marcelo A
As far as functional roles, what is the difference between Incident Manager and Support Group Manager. I've copied the 'detailed decription' that is provided on the People form, but I don't understand a good use case for SGM Incident Manager: Used for informational purposes

Re: ITSM functional roles

2010-06-22 Thread pritch
wrote: As far as functional roles, what is the difference between Incident Manager and Support Group Manager. I've copied the 'detailed decription' that is provided on the People form, but I don't understand a good use case for SGM Incident Manager: Used for informational purposes

ITSM consultants required for Immediate contract roles

2010-04-14 Thread Greg Park
I am looking for a number of ITSM consultants with experience of DSO and CMDB, please contact me on the below details as soon as possible to discuss your availability. Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Tel: +44 (0) 208 814 6194 Mob: +44 (0)

Permanent and Contract ITSM 7 Senior Consultant roles in France

2009-12-29 Thread Greg Park
Dear All I am working with an organisation in France that is looking for a number of ITSM 7 consultants on both a permanent and contract basis, the roles will require you to be a fluent French speaker and also require you to have experience of implementing ITSM 7 project in a variety

Permissions/Roles

2009-12-07 Thread Hale, Greg
, Application, etc...Examples might be: Business Intelligence, Marketing Websites, Operations, Streaming Media, Internal Systems, etc... there is the potential for 100+ unique values for that field. There will be 6 permissions/roles for Projects. They are: ITAdmin ITManager Developer

Problem Management Roles - Process Question

2009-07-31 Thread RMUSR2009
the process/ business logic behind this. Thanks! -- View this message in context: http://www.nabble.com/Problem-Management-Roles---Process-Question-tp24757459p24757459.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com

Re: Problem Management Roles - Process Question

2009-07-31 Thread Tony Worthington
to add work info when a Problem is Cancelled and Not while Completed? I was not able to reproduce this. hth, tony From: RMUSR2009 pals...@gmail.com To: arslist@ARSLIST.ORG Date: 07/31/2009 02:05 PM Subject: Problem Management Roles - Process Question Sent by: Action Request System discussion

Re: ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-13 Thread Joe DeSouza
@ARSLIST.ORG Sent: Friday, July 10, 2009 3:05:22 PM Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5 From the install guide; (oracle) To use a previously created tablespace in AR System 1 In an SQL*Plus window, create the tablespace. For example: create tablespace arsys datafile 'c:\qa\data\QATST\data

Re: ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-13 Thread Leonard Neely - FOJ
: ARADMIN user Roles for ARSYSTEM on 7.5 ** Jarl, Its the 3rd and 4th step that I was missing, thanks for pointing me to that. I got an email from Remedy Support regarding the same at about the same time I heard from you, so thanks for the info anyways. Another somewhat related questions

Re: ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-13 Thread Joe DeSouza
' logs equivalent to those found in the /tmp or the /usr/tmp directory in UNIX during UNIX installs. Joe From: Leonard Neely - FOJ lne...@focusonjobs.com To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 12:17:22 PM Subject: Re: ARADMIN user Roles for ARSYSTEM

Re: ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-13 Thread Leonard Neely - FOJ
Of Joe DeSouza Sent: Monday, July 13, 2009 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5 ** I should have given more details :-) I would look there but that directory has not yet been created. I want to start reading the install logs the moment

Re: ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-13 Thread Joe DeSouza
Leonard, Thanks! Thats probably the one.. I'll give that a shot.. Joe From: Leonard Neely - FOJ lne...@focusonjobs.com To: arslist@ARSLIST.ORG Sent: Monday, July 13, 2009 12:54:55 PM Subject: Re: ARADMIN user Roles for ARSYSTEM on 7.5 ** In that case, try

ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-10 Thread Joe DeSouza
To the best of my knowledge the previous versions it was enough to have full CONNECT (with the Admin Option) and the DBA (with the Admin option) for the ARADMIN user.. Have some more roles been added to 7.5? I do not have the documents handy right now to check so someone could kindly verify

Re: ARADMIN user Roles for ARSYSTEM on 7.5

2009-07-10 Thread Jarl Grøneng
versions it was enough to have full CONNECT (with the Admin Option) and the DBA (with the Admin option) for the ARADMIN user.. Have some more roles been added to 7.5? I do not have the documents handy right now to check so someone could kindly verify this for me? Joe _Platinum Sponsor: rmisoluti

Re: Permissions Roles

2009-03-06 Thread arsadm
Thankyou very much Rick.. Rick Ponzo-2 wrote: I don't know if you've had this answered...but you would map the role to the group in the Roles form. Rick arsadm wrote: ** Hi All... I created a new custom permission group, i want to map this group to roles. So that people

Re: Permissions Roles

2009-03-05 Thread Rick Ponzo
I don't know if you've had this answered...but you would map the role to the group in the Roles form. Rick arsadm wrote: ** Hi All... I created a new custom permission group, i want to map this group to roles. So that people of that group can modify some fields in the existing form. Can

Permissions Roles

2009-03-04 Thread arsadm
Hi All... I created a new custom permission group, i want to map this group to roles. So that people of that group can modify some fields in the existing form. Can anyone please help from this ??? Thanks in advance. ARS 7.1.00 Patch : 001 200711161033 5 MS SQL 2005 -- View this message

ITSM Support Group Roles Help

2009-02-11 Thread Mark Lev
Hi All, I am trying to find Remedy definition and functional significance of the Support Group Roles: Help Desk Tier 1 Tier 2 Tier 3 Line of Business An understanding of the rules/Workflow that ITSM uses based on group role would helpful too. I have not found this in any documentation

Re: ITSM Support Group Roles Help

2009-02-11 Thread Charles Baldi
The only functional significance I am aware of is the Help Desk role is used to set an Incident Owner if an owner assignment rule is not present. See the Inc User guide in the section on Understanding incident ownership. As far as I can tell the other roles are informational. I would

Re: ITSM Support Group Roles Help

2009-02-11 Thread Howard Richter
incident ownership. As far as I can tell the other roles are informational. I would be interested in learning otherwise. Regards, Chuck Baldi On Wed, Feb 11, 2009 at 3:26 PM, Mark Lev mark@rightstarsystems.com wrote: Hi All, I am trying to find Remedy definition and functional

Re: ITSM Support Group Roles Help

2009-02-11 Thread Chowdhury, Tauf
@ARSLIST.ORG Subject: Re: ITSM Support Group Roles Help ** Chuck, That is correct from my understanding as well. Tier 1 to Tier x is a process function and not a function of the tool. At times companies will use the escalated designation to mean escalated to a tier 2 from a tier 1

Adding a Group - doesn't appear in Roles form?

2008-11-20 Thread Alan Blake
Listers, I created a new regular group on the Groups form. I then went to the Roles form expecting to see it in the Mapped Group drop-downs. Upon not seeing it, I rebooted the server and now it appears. Is there a more graceful way to get it to appear in the Roles form? Thanks! Alan

Re: Adding a Group - doesn't appear in Roles form?

2008-11-20 Thread Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
:[EMAIL PROTECTED] On Behalf Of Alan Blake Sent: Thursday, November 20, 2008 3:23 PM To: arslist@ARSLIST.ORG Subject: Adding a Group - doesn't appear in Roles form? ** Listers, I created a new regular group on the Groups form. I then went to the Roles form expecting to see it in the Mapped Group

Re: Adding a Group - doesn't appear in Roles form?

2008-11-20 Thread Alan Blake
: Adding a Group - doesn't appear in Roles form? I've found that if adding a group through the mid-tier, I experience this. If I created it in the user tool, then it worked like a charm. That was with ARS 7.1, I don't remember which patch though. Gary -Original Message- From: Action Request

Roles and Permissions....

2008-10-08 Thread Richard Copits
I received a really great program called PermissionsandRoles.exe from a member of the ARLIST - it's a great help! It appears that it's authored by a flight deck organization (???). What would be great would be the ability to print out the roles and permissions that are displayed. Does anyone

Re: Roles and Permissions....

2008-10-08 Thread Rick Cook
be great would be the ability to print out the roles and permissions that are displayed. Does anyone know how to get in contact with the flight deck/author to see if it's possible or if the program might have switches etc. to allow the output to be saved? Thanks! Portions of this message may

Re: Roles and Permissions....

2008-10-08 Thread Alan Blake
To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions ** That program is very good - a lifesaver for those struggling with permissions on ITSM. Flight Deck is (or was) BMC's pre-sales and demonstration VM platform. It was a good idea, but the technology of the time hindered its effectiveness

Re: Roles and Permissions....

2008-10-08 Thread Joe DeSouza
Would love to know the same thing. How do I get a copy of it if I wanted to try it out? How much does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles

Re: Roles and Permissions....

2008-10-08 Thread Rick Cook
does it cost or is it a free utility? Joe - Original Message From: Alan Blake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc

Re: Roles and Permissions....

2008-10-08 Thread Joe DeSouza
Cheers.. I'll look for it there Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, October 8, 2008 1:44:23 PM Subject: Re: Roles and Permissions ** It's free, and should be available on BMC's download site, and/or on the BMCDN

Re: Roles and Permissions....

2008-10-08 Thread DTE
:24:26 PM Subject: Re: Roles and Permissions ** Flight Deck is still a program run by BMC for demonstrations, pre-sales etc on VM.  How can I obtain this PermissionsandRoles.exe?  -- *From:* Action Request System discussion list(ARSList) [mailto

Re: Roles and Permissions....

2008-10-08 Thread P Romain ARSlist
http://developer.bmc.com/communities/docs/DOC-2657 Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of DTE Sent: 08 October 2008 19:44 To: arslist@ARSLIST.ORG Subject: Re: Roles and Permissions If anyone could

Roles and permissions...

2008-10-03 Thread Richard Copits
I'm starting to set up users and have run into a strange situation. After entering the information for a user and setting the permissions I wanted to also select roles. However, the bar at the bottom of the panel that would allow me to pick roles is greyed out so I can't select roles. Why would

Re: Roles and permissions...

2008-10-03 Thread Chowdhury, Tauf
. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, October 03, 2008 2:11 PM To: arslist@ARSLIST.ORG Subject: Roles and permissions... I'm starting

Re: Roles and permissions...

2008-10-03 Thread Lisa Westerfield
Is the people record set to Support Staff = Yes? Only support staff may have roles attached to them. -Original Message- From: Richard Copits [EMAIL PROTECTED] Sent: Friday, October 03, 2008 3:03 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Roles and permissions... I'm starting

Re: ITSM 7: Multitenancy, Permissions, Roles. Need OOB info and customization ideas

2008-06-24 Thread strauss
IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Monday, June 23, 2008 10:58 PM To: arslist@ARSLIST.ORG Subject: ITSM 7: Multitenancy, Permissions, Roles. Need OOB info

Re: ITSM 7: Multitenancy, Permissions, Roles. Need OOB info and customization ideas

2008-06-24 Thread Rabi Tripathi
:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Monday, June 23, 2008 10:58 PM To: arslist@ARSLIST.ORG Subject: ITSM 7: Multitenancy, Permissions, Roles. Need OOB info and customization ideas Hi folks, I am looking at extending the ITSM 7's scheme for data and rules

Re: Use of Roles in Deployable Application

2008-06-03 Thread Ravi
- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 02, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Use of Roles in Deployable Application LJ, David: thanks for your response. What if the role already exists

Re: Use of Roles in Deployable Application

2008-06-03 Thread LJ Longwing
Well in your setup, you would be defining RoleA, not GroupA...and 1 - You need to map the Role to a group on the local server, otherwise that role doesn't do anything 2 - Then you would need two Roles mapped to two groups. The rules of how permissions are assigned does not change with deployable

Use of Roles in Deployable Application

2008-06-02 Thread Ravi
Hi: I am trying to build a deployable application for the first time so I can migrate the application between test, development and production remedy servers. I read through the docs couple of times and still can't seem to understand the usage of roles. I know users are part of one or more

Re: Use of Roles in Deployable Application

2008-06-02 Thread LJ Longwing
Additionally, Role ID's are specific to the application...which means that a deployable application can be dropped onto a new server, and have the roles mapped to existing groups on the new server without breaking anything. If it's a local application then the permissions are tied to a group id

Re: Use of Roles in Deployable Application

2008-06-02 Thread David Sanders
Hi Ravi When you export a deployable application the Roles associated with it are exported as part of the definition file, so will be created on your new server during the import of the application. Separating Roles from specific permission groups means that you do not need to have the same

Re: Use of Roles in Deployable Application

2008-06-02 Thread Ravi
server, and have the roles mapped to existing groups on the new server without breaking anything. If it's a local application then the permissions are tied to a group id...if the group id that the application uses is already in use on the destination server...you are screwed...I believe

Re: Use of Roles in Deployable Application

2008-06-02 Thread David Sanders
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 02, 2008 9:54 PM To: arslist@ARSLIST.ORG Subject: Re: Use of Roles in Deployable Application LJ, David: thanks for your response. What if the role already exists in the destination server? Wouldn't I run into the same

Re: Use of Roles in Deployable Application

2008-06-02 Thread LJ Longwing
- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 02, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Use of Roles in Deployable Application LJ, David: thanks for your response. What if the role already exists in the destination

Roles and Dynamic Groups

2008-05-15 Thread Gary Opela (Corporate)
roles do this, only the roles for dynamic groups. So, I deleted the roles thinking maybe you don't need roles for dynamic groups, even though what little I can get out of the documentation says you do, even though it always talks about regular and computed groups when creating roles. Now, any time

Re: Roles and Dynamic Groups

2008-05-15 Thread LJ Longwing
Well...other dynamic groups such as 'Assignee Group' and 'Public' are available in Deployable Apps without the need to give them roles. So I must assume that you don't need to give ones you create yourself roles either...I had never even really thought about that before...:) _ From

Re: Default Roles, System Privileges etc needed for aradmin user on Oracle

2008-04-28 Thread Tony Worthington
To arslist@ARSLIST.ORG cc Subject Re: Default Roles, System Privileges etc needed for aradmin user on Oracle ** I was looking for that too but couldn't find it.. In any case I don't think I need the information as I got a dump file from a prod box that contains the user information in the dump

Default Roles, System Privileges etc needed for aradmin user on Oracle

2008-04-24 Thread Joe DeSouza
Could anyone who has installed the AR System over Oracle, using the AR System installer to create the database on Oracle give me a list of all the Roles and System Privileges that are granted to the aradmin user by the installation script? Are there any other settings for the aradmin user

Re: Default Roles, System Privileges etc needed for aradmin user on Oracle

2008-04-24 Thread William H. Will Du Chene
be in there. Could anyone who has installed the AR System over Oracle, using the AR System installer to create the database on Oracle give me a list of all the Roles and System Privileges that are granted to the aradmin user by the installation script? Are there any other settings

Re: Default Roles, System Privileges etc needed for aradmin user on Oracle

2008-04-24 Thread Joe DeSouza
From: William H. Will Du Chene [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, April 24, 2008 2:07:58 PM Subject: Re: Default Roles, System Privileges etc needed for aradmin user on Oracle If you're installing on a *nix box, there should be a .sql or .ora file in the installation

cmdb 2.0 Instance Permissions / Application Roles

2008-01-30 Thread patrick zandi
Hey all -- Just a Quick Question if you know CMDB 2.0 What are the considerations concerning the CMDBWriteSecurity / CMDBRowLevelSecurity and Application Roles -- Is the key behind this that it acts like Locked Submitter mode for CMDB allowing any user to submit. Or is there more here than meets

Re: Question: ITSM 7.0 - Permissions and Roles

2007-12-17 Thread Kelly Deaver
Message Subject: Re: Question: ITSM 7.0 - Permissions and Roles From: Rosemary OConnor [EMAIL PROTECTED] Date: Sun, December 16, 2007 8:01 pm To: arslist@ARSLIST.ORG A permissions and roles calculator? Archive search and Google have revealed nothing...where can I find

ACCENTURE - Remedy Consulting Roles

2007-12-17 Thread Chris Akens
Accenture is expanding its Remedy Consulting Practice and offers exciting opportunities for career progression, training and development, and project/client variety. Our Remedy Consulting roles fall underneath Datacenter Operations - Solutions Engineering. Our Remedy consultants are responsible

Re: Question: ITSM 7.0 - Permissions and Roles

2007-12-17 Thread Rosemary OConnor
Awesome, thank you Kelly :) - Original Message From: Kelly Deaver [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, 18 December, 2007 1:34:42 AM Subject: Re: Question: ITSM 7.0 - Permissions and Roles Rosemay, You can find it on the BMC Developer Network. You must first login

Re: Question: ITSM 7.0 - Permissions and Roles

2007-12-16 Thread Rosemary OConnor
A permissions and roles calculator? Archive search and Google have revealed nothing...where can I find it? - Original Message From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Saturday, 15 December, 2007 6:28:05 AM Subject: Question: ITSM 7.0 - Permissions and Roles

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